Sheraton Vancouver Wall Centre

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1554 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent location, excellent bar staff.

    Reviewed by Candace A(Winnipeg, Canada) on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent one night at this hotel before we set off for Whistler and were very happy with our choice! The room was small but adequate and very clean with a super comfortable bed. The highlight were the bar staff that served us at the bar on a couple of occasions for a couple glasses of wine. They made sure our day, night and following afternoon were as good as possible by making recommendations of things to do, see, and eat all within walking distance of the hotel. We loved all their suggestions and truly think they went above and beyond with the service we would hope for on a couple quick visits to the little bar. They also of course recommended the hotel restaurant which unfortunately we didn’t have time for and we really do mean unfortunately we because the breakfast menu looked large and interesting which piqued my interest as a breakfast lover. Clearly other guests could confirm this quality of breakfast as the restaurant was busy in the morning. I wish we had gotten these young folks names so we could shout them out. The price for location was surprisingly reasonable at about $280 for the night but we did book a non-refundable room in advance. The location could not be better. We would definitely return on a stop in Vancouver again.

    Good facilities

    Reviewed by SovereignIs33(Gold Coast, Australia) on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed one night only. Easy process to check in and accommodation and facilities very comfortable. Though, sadly all Queen size beds (that looked like a Double size according to Australian standards). However, great mattress and pillows that compensated. Great location for taxi drop off and pick up. Easy walk in all directions being in centre of Vancouver.

    Bring your earplugs

    Reviewed by BeenThere586() on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Hotel is in a great location - walking is the way to go. Parking can be a challenge and is expensive. Doesn't seem like there are enough spots for residential and hotel guests too. Spent a lot of time hunting for a spot and they are very small. Room was okay - small but intelligent layout made it acceptable. Biggest problem was the room (2406) was below the Club Lounge floor on 25 which apparently does not have carpeted floors. So every day (for 5 days) I got a walk up "call" of hard shoes and chairs scraping across the floor. Thoughtless design. The lack of sound proofing became even more evident when guest arrived in the next room and I could hear their conversations clearly even though they were speaking normally. The sound seemed to travel along the window wall. Bell and cleaning staff were top notch. But very disappointed in the dismal customer care at this hotel. When I checked out, not a word or thought was given to whether I was satisfied with my stay. When I volunteered my opinion, the reply was simply, gee that's too bad. When I emailed Bonvoy customer care, they did respond in a timely fashion and acknowledged that my stay was less than can be expected but also said the hotel management would reach out to me to rectify the situation. Never happened. Lower your expectations, bring your earplugs and don't stay on floor 24 and all will be fine.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-3

    Friendly Staff and Nice Sized Room

    Reviewed by Sloy(Kansas City, Missouri) on Jan 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for a couple days. We got a corner room and it was the perfect layout for us. King bed for us and lots of room for a roll away bed for the kiddo. We love the flow of the room and love the huge windows with great views of downtown, etc. We had access to the club lounge which was nice when we wanted a snack, drink, or breakfast. The breakfast is great. And around supper time there are a lot of good choices. Plenty of fruits, veggies, meat and cheese. Our dog stayed in the room with us and there was a courtyard to take the dog out across from the hotel. We were very impressed with all staff at the hotel. Everyone was very nice.

    Jessica is a queen

    Reviewed by Kelseyann124() on Jan 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Jessica is the absolute BEST bartender EVER!!! stayed with a group of 7 and she was just an absolute sweetheart. She needs a raise asap. If you get the chance to chat with her please do. She is so fun to talk to and is so caring.