Be Live Experience Turquesa

My girlfriend and I wanted to have a sunny vacation and we ended up in cuba at this resort. We choose this resort because is seemed less crowded / massive than the other hotels. This turned out to be true. The rooms were nice and cool (airco included). There was daily entertainment: bingo, dancing lessons, dancers, live music, themed events etc. The pool and beach was nice. Some of the personal was very friendly but unfortunately not everyone... However during the course of the week things improved! I was less positive over the food, but I was already told I had to adjust my standards. The buffet was okay. In the morning the eggs were especially good. Yancarlos helped us out perfectly at the buffet. There is also a possibility to go to a few restaurants. I'd advice against it because we got very sick when dining there instead of the buffet. Nonetheless, our vacation in this hotel was an overall fun and nice experience. Tip: tipping helps to improve the experience

The best part of our vacation was the staff. Day (Di) & Jenys were fantastic, funny and very kind. Both these ladies deserve an accomodation. Then there was Izzy and Roberto at the Lobby Bar. They were always smiling, happy to see us and made some amazing drinks, especially the "Spanish Coffee", when the white wine supply ran out. Damien, another bar tender was also very pleasent and put up with a lot but kept smiling. The resort has very nice well kept grounds. The food is your average all inclusive resort food, except the Italian restaurant, it had a much nicer quality of food but limited menu. The "Noseem's" at the beach are terrible. They attack with a vengence. Take and use Deet products to protect yourself. Again thank you Day, Jenys, Izzy, Roberto and Damiem for making our stay fun. FYI from our experiences this is not a 3 1/2 *.

Very nice beach, many bars and dining places open most of the time. This is not a country that use spices. So the food does not have great taste. The hotel provide information and personnel to visit the island including trip to Havana (3and half hours) but also nearby tourist attraction such as sugar cane plantation, factory where they crush the cane for sugar and melasse, railroad locomotive and wagon to transport the merchandise. Also, the making of rhums and cigars.

I would like to start off by saying I enjoyed everything here and every single person and staff member there but 1. While walking to my room I was approached by a young man who worked at the resort and while mid conversation he pulled me into the back staff room of the lobby and locked the door behind him. He then continuted to keep the door locked while asking if I had a boyfriend and how old I was. I managed to unlock the door and while I was trying to leave the man was kissing my neck while I was pushing him off and I told him to stop multiple times. I ran to my room while he continued to yell at me. I reported the inncident to the security guard in the lobby who made up a story saying he saw the man try to help me into my room. WHICH WAS A COMPLETE LIE!! When the man who assulted me was confronted by me with the security gurad present, the man too also said he was helping me into my room after he and the security guard spoke in the back first, more than likely to get their stories straight. I am beyond shocked and disgusted that the staff would cover up for such a terrible man who could do what he did to me to plenty of other women. There should have been action taken and not a cover up story made. All I say is that if you go here PLEASE BE SAFE and watch out for yourself and other women.

The staff at reception ,bars ,dining area were rude or just ignored us ,just felt we were bothering them if we had a request.Reception staff seemed annoyed we dared to ask for exchange rate when exchanging Canadian dollars!Room was very tired, dated and not cleaned properly every day.Food was adequate ,little choices for vegetarians, salads were just cut vegetables with shop bought bottles salad dressings; got terrible diarrhea on third day.Had to pay extra for safe in room.Not sure who is writing these positive reviews maybe people who tipped often ,(that seemed to get different level of service)(or if there was a man in the party) but i would advise stay somewhere else; came back with bug bites.Nightly entertainment was good ..that was the best part of the stay.