Iberostar Playa Alameda

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4454 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Enjoyable stay at Alameda Cuba

    Reviewed by Expedition659614() on Apr 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wendy at the dinner res. & reception desk is superb Best Ala cart restaurant "Romantica", best barman Frank, best maid Jessica, Mr Adworda Chou also made our visit very enjoyable. A great place to holiday. Thanks to everyone.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    LAURA IS THE BEST!!!

    Reviewed by K9959RXcharless() on Apr 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Understand ppl if you want exceptional service tipping goes a long way no matter where you vacay, and vacation is what you make of it piss and moan or enjoy the sun and sand, in our experience every one went above and beyond to make our multiple stays memorable

    Again at home

    Reviewed by Johnnyohari(Ottawa, Canada) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    the best experience I was a worker at that hotel I came back to be with all my friends! it was a super experience my husband and mom was amazed in fact that is our second home without a doubt ! Yasiel, Yamilet, Tony, Joel, Lorelys, Jany,capote, Edelys, Las guajiras everybody yairys , mirtha , Yurisan , Frank

    Run down and a 3 star at best

    Reviewed by Breeze W(Edmonton, Canada) on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Just returned from this resort. I do not recommend! This hotel needs some major renovations. The beds were terribly uncomfortable, hard as a rock. Very dated lobby, with a terrible sewage like smell. They ran out of toilet paper ,never any in the washrooms. Toilets don’t flush. They ran out of straws, stir sticks and had no spoons. The food was ok but pretty much the same every night. Beach chairs were limited. Just a really run down resort is all I can say. I give it a three star at best.

    Decent value stay, staff make it better

    Reviewed by michellehG996VK(Ottawa, Canada) on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were at the resort the week of March 7-14th for a mother and daughters week get away and this was our first time at the resort. We chose this place because it was a smaller adults only resort and went in knowing that aspects of the resort are a little run down. Arriving at the resort, there are some buildings that have had renovations and updates to the rooms, but it appears that most are still in the condition that we stayed in – outdated, dowdy, but okay comfort and cleanliness. It is a fairly basic room and on the smaller side, although the three of us found enough space. The in-room fridges appear to be refilled only every second day. By and large the staff are really what make this resort a good value option for travel. The day time entertainment team lead by Charly work hard to engage and bring a level of fun to the day without being overly pushy. Their energy, joy and enthusiasm is wonderful. In the main buffet area, Judi and Martha at breakfast and lunch (in the section immediately to the left of when you first come in the restaurant) and Jacqueline (dinner – left side of the restaurant) are standouts. They will go the extra mile to make you feel special. The food at the buffet is a little repetitive, but there is enough variety and fresh choice. The staff working the special Friday night dinners are excellent – this is an extra charge meal, but it is worth it. However, we found the staff in the speciality restaurants lacking in basic customer service, and frankly the food wasn’t that great. They didn't tell us when we made our reservations for dinner that the Cuban restaurant and the Italian restaurant are in the same space on alternating nights - the old Italian restaurant is still there but empty, so that led to some confusion. At the Cuban restaurant, we liked the "Fried Havana Cow" the best, but it is a weird translation. It is a traditional shredded beef dish with rice and beans that is pretty tasty. At the Italian the pasta bolognese was the best of our three dishes. Can't even remember the meal from Romantic. The front desk staff are among the least helpful and most rude in dealing with customers. Bar wise, the lobby bar had the best drinks of all the bars that we tried. The pool is lovely and the beach lovely too. I think they heard the feedback about the lack of lounge chairs at the beach (in previous feedback) because there were extra stacks of chairs and we didn’t have a lot of difficulty finding a chair when we went on the nice days. Absolutely avoid the beach bathrooms – the toilets don’t flush well and it doesn’t take long before they are a mess. If you are headed out on an early morning and go to use the bathrooms in the main lobby area, bring toilet paper as they seemed to be empty both times we had early morning departures for something but were filled the rest of the time. This is a decent value resort – you get what you pay for, but most of the staff really make this a good visit and worth a try. Just keep your expectations modest.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-4