1. Who you are

    If you are passionate about providing excellent customer service and thrive in fast-paced environment, we would love to have you join the team. 

  2. What you'll do

    As a Customer service agent (CSA), you play an essential role in ensuring our guests have a positive experience getting through the airport, including at check-in, baggage drop, gate operations and much more.   

  3. Locations

    Calgary, Toronto, Vancouver, Edmonton and Winnipeg

What we're looking for

Customer service agent (CSA) requirements

To be a Customer service agent (CSA), you must: 

  • Have a minimum of two years of experience in a customer-facing role 
  • Be a Canadian citizen or hold a valid Canadian permanent residency card 
  • Complete and pass a criminal background check 
  • Complete and pass a functional physical assessment to ensure you are able to meet the physical demands of the role


If successful, you will need to be available for a two-week paid training course, part of which will require full-time hours.  

Compensation and benefits

Customer and Guest Experience compensation and benefits

  • We have a fun and friendly culture where we work together to win!  

    As a member of the Customer and Guest Experience team, you can look forward to the following perks: 

    • Schedule bidding, shift trade and overtime opportunities 
    • Newly redesigned uniforms, emphasizing comfort and body inclusivity 
    • A job that keeps you moving and active 
    • Minimum two weeks of vacation with an increase after four years, plus applicable statutory holidays 

We also offer a competitive total compensation and flexible benefit package, including the WestJet Savings Plan, owner’s performance award, profit share, and flight privileges.  

Learn more about our total compensation and flexible benefit package

Career paths

We want to see each and every employee reach their full potential

  • Here are just some of the Customer and Guest Experience career path opportunities you can pursue* at WestJet: 

    • Guest service lead
    • Guest service manager
    • Development and performance manager
    • Learning coordinator
    • Workforce coordinator 

    *Each employee’s career path is unique, and we cannot guarantee timing for growth opportunities. We encourage development and growth, and your leader will support you with your path.