Dreams Playa Mujeres Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 3174 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Such a disappointment

    Reviewed by ResortTraveler607() on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We were excited to visit Dreams Playa Mujeres having a stellar experience previously at Secrets Rivera de Maya. The same family of resorts should offer similar experiences. Not even close. Upon arriving we were offered to upgrade to the Preferred Club for $40 more per night. We went with this option because we felt the extra benefits were worth the price. First of all we were moved from an ocean view suite to a preferred club suite which faced the jungle and served and a main route for staff to go in and out. By 4am every morning there were atvs driving around, dishes clattering, staff talking. The preferred club benefits proved to be worthless; cabanas, the lazy river, private dining for breakfast. No one every asked for proof of preferred club. All guests were swiping up cabanas because no one checked. Our one visit to the lazy river led to a 30 minute wait to get 4 of the 8 available tubes so our family could use the river. Who knows if the other guests were preferred club members or not. We walked out of Maris on day 2 having been sat for breakfast and still didn’t have water of coffee after 20 minutes. On day 6 we walked out of Gaucho for breakfast having waiting 30 minutes to be sat and out food hadn’t arrived 40 minutes after ordering. We walked out of Gauchos (Brazilian steakhouse) for dinner the same evening. A large wedding party was in at the same time. We went through the buffet to get our side dishes and no one came around to offer any meats for more than 40 minutes because the wedding party blocked the entire dining room. Regular resort travelers every summer and this was by far the worst experience ever.

    Spectacular!

    Reviewed by A7224KAjessicab() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just arrived home from an outstanding vacation at this five star hotel. The food, beach, staff and accommodations were top notch. I would especially like to recognize: Marco from the restaurant Maris. He went above and beyond for us every day and provided excellent customer service. Such a kind person. Roxana the pool concierge provided us with excellent beach service everyday! Israel from gaucho and the Mediterranean restaurant. Sergio from gaucho. Freddy from entertainment. Mercedes from the pool. Jesus ay bar manager. Jesus pool bar. Francisco from the beach. Jaime from the pool. The breakfast staff at Gaucho. We did the whale sharks and jet skis on the beach and it was excellent! Highly recommended!

    Excellent service

    Reviewed by gisbau68() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Room, bathroom and bed were excellent. Coffee machine very nice to have. Jacuzzi In terrace very enjoyable. I enjoyed very much my stay in the hotel. The beach amenities were especially nice with a lot of shade. Will be back

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Probably won’t go back

    Reviewed by emhtrauma() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Maybe due to pandemic. Lack of restaurants to dine - lack of nighttime entertainment. Rooms were hot and sheets smelled bad Bar service was good but not many bars open. Lazy river is apparently for children and would not serve us drinks. Of special note I only upgraded to preferred because we wanted to enjoy lazy river. Very fortunate to have been able to have a vacation and we did manage to find ways to entertain ourselves. Picture package with dolphins was 300$ and that was after spending 600$ to swim with dolphins which was amazing experience but couldn’t make myself buy the photos.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-3

    Fantastic Wedding Experience during COVID

    Reviewed by Betsweet() on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second attempt at marriage during the pandemic! We gathered up 17 friends and family members and headed to Dreams Playa Mujeres. The ENTIRE week was flawless. We stayed in the Governor's Suite - it has insane views of the whole property and ocean! The patio is unbelievable. Outdoor shower, hot tub, and large enough for multiple families to relax and hang out! We used the patio every single night with all of our friends and kids. The attention given to us was exceptional - from the activities staff to the wedding staff, photographer, housekeeping - they were all masked at ALL times and couldn't have been more delightful. We felt safer here in Mexico than home in Dallas! The wedding itself was terrific. We have been to many resorts (Secrets, Dreams, Iberostar) that hold weddings close to the resort area and there are always random people watching. Here it is very secluded and private and NO ONE random in a bathing suit was peering on! HUGE shoutout to Monica Cardona, our wedding coordinator, who didn't leave a detail unturned. She was SO thorough throughout the months preceding, as well as the actual event. I would tell ANYONE to please get her as your wedding coordinator!! And Daniel Perez, who took our photos, was superb! Our family is STILL raving about the pictures. We cannot wait to see the album he is putting together for us! As well, the activities staff was so engaging! Shoutout to Fredy Ochoa who got my upper teens involved in Zumba, Basketball, and Volleyball (and probably many more). And Isaiah who got a volleyball game going for us last minute in an empty pool that wasn't on the schedule! Love both of you guys!!! Lastly our Preferred Club bartender that took care of us all week - Alejandro! We were treated like royals by the entire staff! This place is perfect for couples, families, weddings, anything! We will definitely be going back!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5