Panama Jack Resorts Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 11270 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great vacation!!

    Reviewed by V6952MTvanessag() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My boyfriend and I stayed here for 5 nights and had a wonderful time. The staff is awesome and the food is really good. The lead for social activities, Luigi, was super welcoming and I was so impressed that he seemed to remember everyone's name right away. He ran a very competitive and fun pool volleyball game. Enrri, one of the bell boys, always went out of his way to greet us and assist us with whatever we needed. The room was kept very clean - we wiped everything down when we arrived and didnt find one speck of dirt - and it was kept clean throughout the week. The food was really tasty - we ate that the restaurants and ordered room service once or twice. I think I liked the room service food, and the street tacos made by the pool, the best. I would definitely stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-4

    Service

    Service-5

    Great Vacation

    Reviewed by Debora G(Bonita Springs, Florida) on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My hubby and I just returned from a 'Fantastic' little getaway at Panama Jacks Cancun Resort. From the minute we arrived we were greeted by some great staff. Everyone was very attentive, pleasant, happy and helpful. We definitely want to give extra appreciation to the following staff who went above and beyond daily and always smiling and happy. Front desk: Jesus, who always had time to answer questions and give suggestions. Panama Jacks Coffee Bar: Hector & Robert always happy to prepare coffee, espresso and water. Ventana's: Leo was a perfect waiter, getting us drinks, checking in on us and has a great smile. Housekeeping: I have no names but the housekeeping staff did an amazing job. Main Pool Bar: Eric is Outstanding, I cannot say enough about him. He always had time to chat, multitasking at the same time, so very friendly and ready to make you the perfect drink. Absolutely the Best. And last but far from the least is the Entertainment Pool Staff: Luigi and Sexy Jonathon had us rolling with laughter. We had the best time with them. Absolutely loved pool volleyball everyday and all their games and contests were a riot. Would also like to mention the cleanliness of the resort and upkeep of open areas were always being cleaned and neat. Thank you Panama Jacks and your OUTSTANDING staff who's names I mentioned above. We will definitely be back. Dee & Zack

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Casa de Rosa

    Reviewed by tcont7(Cancun, Mexico) on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our waiter Javier Sanchez is the best waiter you can get. My compliments to Chef Pedro too for making dinner taste great. I would recommend the fajitas, but get them mixed. The agua chili is the best appetizer there.

    This Resort is Amazing! We hated to leave and look forward to coming back again soon!

    Reviewed by dar0930() on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing time! The staff is AMAZING! The food was so delicious! Everything was kept so clean! Our room was breathtaking. The view.... and the beach and ocean... WOW! The resort itself was above what we expected!! As for the staff~~ Luigi was so amazing! He took the time to get to know everyone and made our experience so memorable! He kept us busy with outdoor activities (pool volleyball & aerobics) and at night did a wonderful job with the entertainment! He became a good friend at the end of our trip! The resort is lucky to have him! Lucy and Anna also did a great job outside keeping everyone going with outdoor and kids activities! "Big Mac" was the best server outside at the pool serving drinks, getting towels, and food. I could not have asked for someone better! These people work so hard every day! The resort is so lucky to have people like them!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing for adults and kids!

    Reviewed by Niki_Sef() on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    (1) Their staff is amazing. They go above and beyond for their guests. (2) The food is always fresh; coffee shop is the best!!! (3) Very clean area; pools and beach. (4) Kids loved the pirate ship area (The other half of the kids area was closed for renovations) . (5) Entertainment was well organized. (6) The room were good; could improve by adding more air circulation/ventilation.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5