The Grand at Moon Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 8067 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Bowling and service

    Reviewed by Jon M() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our sixth time staying at The Grand. We have enjoyed every minute of this week. Bowling is made better by the best server, Adrian. He always remembers us and is very polite and friendly. We also have to thank Pedro at Travola. He also remembered us and came to say hi even though he wasn’t serving us. He even noticed that we didn’t bring the kids. And lastly, Carlos the poolside waiter near the Palace Elite building. He was fast and friendly and brought us new shots we’d never heard of and encouraged everyone to have a great time. Thanks again Adrian, Pedro and Carlos. You guys made our week. See you all again, hopefully soon.

    Le chateau restaurant

    Reviewed by Angm66(Harmondsworth, United Kingdom) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing food and great service and found out it was our wedding anniversary and made us feel really special .. especially our waiter Miguel ... he decorated our table and made the evening wonderful .. great service great food great anniversary ??

    Really great all-inclusive

    Reviewed by elizabethallen1(Charlotte, North Carolina) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first all-inclusive and our family of 5 loved the ease and freedom of this lovely resort and its friendly and accommodating staff. My teenagers enjoyed their time with the entertainment staff, Abraham, Alexander and Juan, who taught all of us to surf and boogie board at the WaterPark. Our favorite restaurant was Cusco, despite the unusual menu. We had the best waiter, Raymundo, who guided us through the menu and did not lead us astray. We had a wonderful, memorable evening. Big shout out to Raymundo, who deserves a raise and his manager, Rodrigo. Spa - Best ever. You'll want to arrive an hour early (minimum), and stay late. Don't rush this spa. My spa assistant was Edith and she was simply amazing. She watched the clock for me so I could relax and have time for the hydrotherapy and sauna areas. So many unique aspects to this spa. The staff was gracious to find us rooms that suited our needs better. Big shout out to Elba, Victor, Verenice and Jordan for their help. Negatives: Slipping hazards abound! Bring flip flops or water shoes with tread! Every single surface inside and out is super slippery. This is not an exaggeration. I fell. It hurt. I didn't sue. Resort Credits are basically a scam, with the exception that some can be used at the spa. Unfortunately you can't use them all there. Everything else that uses resort credits is just an inflated price tag with a "fee" attached that more accurately represents its real value.

    Honeymoon

    Reviewed by B9736UFmikem(Swartz Creek, Michigan) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    They spared no expense on this resort. They took Into consideration every type of person and or family member there is. So many pools with swim up bars and I cant say enough about Modesto and pedro they made sure the drinks were flowing and tasted like a.drinl should not watered down and didnt skimp on the liquor. Top shelf when ever I asked no matter if vodka rum tequllia and even bourbons. Yes I am a owner but there are plenty that weren't and they all reiterated the same as I stated. So you don't have to own to be treated like a king or queen. This is the 3rd phase of the palace and it keeps.getting better and better.

    Amazing

    Reviewed by nathand208032() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed in October and it was as amazing. Mateo Perez and Julio Estrella were our room servers and couldn’t have done enough for us during our time at the resort. The activities for the kids were brilliant and all workers helped out a lot. 2 weeks was not enough at this place! Highly recommend to everyone!