Occidental Tucancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 9149 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Good drinks, nice physical space, relentless excursion sales and mediocre food

    Reviewed by CML0427(New Haven, Connecticut) on Mar 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort was very nice; it was very clean, well kept. The concierge staff were miserably relentless in trying to sell excursions and timeshare. It became uncomfortable to walk by the concierge to access the elevator; they constantly yelled out at people walking by, bordering harassment. Food was mediocre, but drinks were very good. They had specialty drinks, and used name-brand spirits.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Very good hotel for a reasonable price in central location

    Reviewed by B1714D(Belgrade, Serbia) on Mar 06, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Occidental Tucancun is located in the central part of the eastern Cancun strip shore in the middle of the hotel zone. It's a pretty big complex consisting of three wings. Due to Covid and less tourists, the northern wing was closed to cut down the expenses, so I cannot comment it. At check-in we were assigned a room in the central wing - it's the oldest one where there're no balconies. The room was on top 8th floor, great ocean view but as I said without a balcony. Also, the room was pretty much dated and we asked to move us, which occurred two days after. Our new room was in the southern wing, it was a 4th floor corner room with terrific views of ocean from the bed, as well with a nice balcony. Had enough space for our family of 4. Room was cleaned every day and the mini bar refilled. Hotel has 3 pools which are awesome and a terrific beach (Playa Marlin) in front. We didn't have any issues finding sunbeds and umbrellas, both by the pool and on the beach. Maybe, that's due to Covid as it was less than 50% occupied. Speaking about Covid, all measures were strictly enforced and we felt safe all the time. Dining options were little bit reduced, but fair enough. You could find many different items that were tasty and delicious whatever you like. The main restaurant is almost always open, while there's great lunch at the main pool restaurant along with outside bbq. There was a different speciality restaurant open each night (Italian, Chinese,...). Drinks were great and quality made with passion (do not forget to tip those hardworking guys). All the staff was so kind and helpful and I'd like to thank them on behalf my family. Place to recommend for your Cancun vacation.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    My home away from home!

    Reviewed by chrissymarie13(Chicago, Illinois) on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed 7 nights here in February. I will add that this our fourth time here in a year. We absolutely love this resort! What makes this resort stand out is the exceptional service! The resort is very well maintained and all safety precautions are taken. The beach is amazing! The food is wonderful! The employees treat you like family and call you by name! I would like to name a few employees that have made our experience here memorable: Jose Luis Ramone, called before we arrived to see what we would need or if we were celebrating anything while visiting. He was there for any needs we had/ questions. Our bartenders never leave your drink empty! Roque, Pablo and Max! Great mixologists! Our servers always remember what we drink with meals and are always happy! Dalida, Jose Luis Perez, Omar, Vincente and Cesar! I must say that Dalida Perez really goes above and beyond! Job well done by all! The manager of food and drink, William, made sure my husbands favorite vodka was stocked at every bar! Obdulia Zamudio, restaurant captain, made sure all restaurants, meals and staff were in order! All our housekeepers were amazing too! Our room was always clean! Most importantly, Sabino Huervo, security, the man that is in charge of our safety is phenomenal! He is the first to greet you once you arrive and the first to see you off when departing. I feel very safe knowing Mr. Huervo is overseeing the security of the guests and the resort! I look forward to returning soon!

    Vacation

    Reviewed by N3166XHtamarap() on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful staff and service. Pablo at the bar lounge station was wonderful and super friendly. Drinks where excellent!! Will definitely be back because of Pablo! Went above and beyond to make sure our drinks where to our expectations!

    Winter getaway

    Reviewed by emmie1961() on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We just returned from 16 sunny days at the Occidental Tucancun. Overall our visit was extremely relaxing and enjoyable. The customer service aspect was definitely 5 stars!! So many lovely people worked hard to make our visit wonderful. We want to give a special shout out to some great people! We love, love, love Rosie Aguilar, Ana Madigal and Dalidia Perez they have become like family!! They were always going a step above!! Abdulah and Frida always had a warm-welcoming smile to greet us at the restaurants. William, one of the managers was very gracious and always attentive to our needs. Vanessa and Stephanie made “pool time” fun! I also want to thank the lifeguard, Abraham for addressing my injuries after I missed a step heading to the pool. Thank you to all the staff. You ALL do a fantastic job!!! With the COVID-19 pandemic, the staff was very good with cleaning, disinfecting and checking temperatures. We felt safe. I recommend that you have your COVID-19 test done off the property. It is so expensive on-site. The food at the restaurants was a hit or miss. The menu can get a bit boring. We found room service to be pretty good and quick. The staff did prepare some of our food requests and we really appreciated the effort! There are 3 pools all on the small side but, never had a problem finding a lounge chair. The hotel was never more than 30% full so at a higher capacity it may be a problem. The beach and views are breathtaking!! The location is very convenient and walkable to shopping, food and entertainment. Also, the city bus runs basically all the time and is a great inexpensive way to get around town. The rooms were clean and the beds were comfortable. The furniture and window coverings are in desperate need of updating. All in all we had a great visit and look forward to returning soon!