Sandos Cancun Lifestyle Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6044 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Entertainment team at resort

    Reviewed by stuartl228(London, United Kingdom) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just have to say, the hospitality and entertainment team at Sandos, lifestyle hotel are amazing. Alex,Arlene,Bernie,javier and Rodrigo have made the trip very special. I will definitely come and see all of you.

    Amazing customer service!

    Reviewed by travisp444() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Small, well kept resort that provided great customer service from beginning to end! Right on the beach. Staff is more that happy to help with any questions! Overall, great stay, amazing customer service!

    Alberto from the Spa.....Sandos lifestyle Resort

    Reviewed by Frank S() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Arrived at Sandos resort on 10/10/19 for a friend's wedding. Alberto from the spa approached me and friends by the pool and seemed to know we were there for the weekend wedding and began explaining to us about a special promotion for all the guests of the wedding. He told us we were all entitled to about a 40% discount of any spa treatment's and offered a great deal on an 80 minute head to toe massage along with full use of the spa for the entire weekend which was great. He then offered 3 of us a 10 minute massage right by the pool free of charge and it was amazing. Myself and several of my friends from the wedding party made reservations right on the spot and the massage was great the entire staff were very nice and professional. At the end of my trip had a slight problem with the spa due to some people not making it to their reservations so I had a problem checking out but Alberto from the Spa came to the rescue and resolved the issue fairly quickly so I could check out without further incident.

    Would return in a heartbeat

    Reviewed by maeve0021() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Absolutely loved this resort. The perfect size. Great location for traveling to Tulum or Chichen Itza! Friendly & prompt service from the staff always. A special thanks to Bernardo for going the extra step to make this resort a lively, fun place that I’d absolutely love to return to. He made the effort to get to know everyone on a personal level, remembering all of our names. He truly made the experience worthwhile. The pool and beach service were excellent, with great views of the ocean which was only a few steps from our room. Plenty of bars and places to eat dinner at. Highly recommend the French and the hibachi! We also really liked our room and the view from the balcony was amazing. Overall, we loved Sandos Cancún and would come back anytime!

    Cancun September 2019

    Reviewed by HTownGlam() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Late post. My husband and I stayed at Sandos in early September and it was the greatest experience we could have ever imagined! The service is definitely 5 star! Alberto and Enrique at Zhango restaurant were exceptional hosts. Not only friendly and attentive, they just went above and beyond! Raul at Bar Two never skipped a beat. He made us feel like family. We also had a couples massage with Samantha and Beatrice and they were so kind. I forgot the Sommelier's name but he was so friendly and highly educated in wine. This is a must stay when in Cancun!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5