Gran Muthu Imperial

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 185 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Will definitely return!!

    Reviewed by Jamie H() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned home from an amazing week at the Gran Muthu Imperial!! The resort is stunning, the rooms very clean and comfortable, the food delicious and plentiful, the entertainment ... top notch!! The resort is designed beautifully and is maintained impeccably!! We had the most heart-felt pleasure of meeting three of the most personable, professional, genuine and kind workers at this resort, namely, Nataly, Alfredo and Lisandra ... all servers at the Snack Bar. Their contagious smiles and their commitment to providing the highest level of customer service, not just to us, but to all, is one of the reasons we will be returning to this resort!! All three of these people exemplify what a true professional in the service industry represents!! They go above and beyond to ensure that all guests are taken care of!! Cheers to you all, Nataly, Alfredo and Lisandra!! Gran Muthu Imperial is very lucky to have you!! We cannot wait to return!! This is an amazing resort with truly amazing people!!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Second Visit and Wonderful Time both times!

    Reviewed by Justjudz1() on Nov 04, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Was there Oct 25 to Nov 1 and this was my second trip to Gran Muthu Imperial. The resort is beautiful and the staff are wonderful. Food was great don't have to worry about finding something you will like. Lots of variety. Take bug lotion as there are mosquitoes and sand fleas but you will find them everywhere.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Very good vacations

    Reviewed by Yendry T() on Oct 30, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Last Sept. i was in this hotel,i can tell you that is one of the best hotel in Cato Gullermo and Cayo Coco, the bar was so amazing with all kind of alcohol and, of course the best servise, where you can find Gustabo, an exelent bartender in the loby bar, an amazing infinity pool, the beach is not rhat good but, the hotel will make you forget it. Amazing hotel with amazing servise, the best option. Dont miss it.

    Amazing vacation resort will return for sure

    Reviewed by stephen3704(Port Hope, Canada) on Oct 27, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing place we were there oct 18 for a week let us start by saying the bus ride was a beautiful brand new coach 30 min bus ride we flew air transit the weather was amazing everyday check in was met with champagne and friendly staff the room was so nice clean great ac always hot water great pressure beautiful rain shower mirrors in bathroom. Our room maid was Leiza she was amazing she made all characters with the bedding with fresh flowers every day. The bar fridge was cold they have pop coke lime beer water our ocean view was amazing as for mosquitos or flies were not a problem the resort sprayed with a tractor am and pm we used peppermint spray on us or off never had issues. As for the beach it’s not bad keep in mind it’s a new resort and the work is ongoing they are expecting a huge dredging machine in around April 2020. Make the most of the beaches they do have rocks bring water shoes and you’ll be fine. Pilar beach is 5 min taxi ride away this is nicer then any beach resort in Cuba. The grounds keepers work so hard and are so friendly.The 3 pools were amazing and clean infinity pool was heavenly what a view chairs we’re great they will bring you a huge umbrella if needed . the bartenders were great drinks were amazing ice cold beer bring your bubba mug to fill. The activity staff are amazing .Luiba Ismary yasmany Lisandra thanks for saying hi by our name every time you saw us thanks to Rachel who answered all our questions and took care of our a la carte meals they were all great. The buffet in the am for breakfast was amazing eggs bacon sausage breads cereal fresh fruits crepes pancakes French toast coffee. lunch and dinner had chicken pork chops beef the cook for you pizza was amazing salads fruit ice cream chocolate vanilla strawberry coconut coffee flavors tons of desserts smoothies made to order . The nightly shows were amazing they were in the lobby area due to low season the bar staff were amazing friendly in fact everyone who worked there always had a smile and were always trying to do anything and everything for you to make you happy special thanks to Jorge and Aracely for making sure all of check in and check out, our room needs were looked after and a special thanks to the assistant manager Rodolfo for always checking and saying hi how comfortable we were and how our vacation was we will return for sure these employees are are family now ??????

    Threatened and harrased by Gran Muthu Imperial lobby staff

    Reviewed by Oleksandr V() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Everyone should know that Gran Muthu Imperial hotel management values their pool towels over their guests. Instead of offering any help whatsoever, we were harassed and threatened by lobby staff over a beach towel that was stolen while we were swimming in the pool. Keep in mind that their fee for a stolen towel is 15CUC (~$20CAD), even though the towel itself is very basic and cheap, I highly doubt it actually costs them that much to replace it. Per their explanation and policy, you cannot leave towel unattended, even if you are swimming in the pool, which is beyond any common sense. Not only they failed to provide a replacement (they said they have no extra towels, in a "5-star" hotel), but we were threatened that shall we not pay for it, they will call an airport and we will have a problem at the border. It came to a point where hotel Security was physically blocking our way to leave the hotel. Never in my life to that day I felt intimidated, unsafe and harassed in the hotel. It is mind boggling that a "luxury" hotel will stoop down to such a low level over a towel justifying it by a nonsense policy. Additionally, their "late checkout" fees are 10 CUC per hour which in my opinion is way too expensive, even when compared to truly luxury hotels. Keep in mind that even if you pay for "late checkout", they will still disable your room card key at noon so you will have to go to front desk to have it reactivated. Also, it is very dark at night, this place has no lights either in sidewalks or the pools so it is easy to trip on stairs and break a few bones, so be cautious. Buffet is one of the weakest I seen in hotels, very little variety, same food every day and it is a hit or miss in terms of the taste. We stayed in different 5-star hotel in Varadero last year and food was much better in there. In the buffet, I saw once how a cook dropped the fork he used for making omelet to the floor and instead of replacing it, he gave it a quick rinse, without any soap and continued using it to cook the food. Beach is rocky and poorly maintained, so if you are not a pool person, you will certainly not enjoy it here. Some staff members are clearly not enjoying working there and look annoyed when you ask or request anything. Their "restaurants" are also weak, I never had a truly great meal in there, it was either "ok" or did not taste well. Overall, especially considering the attitude of lobby staff, this hotel is not worth the money they are charging. Do some research and go to an actually decent hotel instead, you will be disappointed coming here.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1