Meliá Jardines del Rey

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6074 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    visit a few years back

    Reviewed by 519darleneb() on Mar 22, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We just want to give a Big shout out as a “ Happy Hello “ to team “Nellie and Meireski “ .These women were an aesome team to help make our week very enjoyable I have not forgotten them and I hope they remember us too . truly Bob & Darlene Brown

    Amazing staff

    Reviewed by marctT2397ZD() on Mar 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My sister and we’re booked for Cayo Largo for two weeks but last minute it was canceled due to issues at the airport. Our travel agent recommended the Melia Jardines. Everything was great but what really made this vacation special was the staff. They went over and above . Even a year later and my sister are still talking about how well we were treated. We can’t thank them enough. Unfortunately this year we weren’t able to return but fingers crossed for next year. I wish I could find there names but lost my list and some pics. But you are all in our hearts.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    No Discrimination this time!!! Keep up the good work!!!

    Reviewed by Sr J(Edmonton, Canada) on Oct 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Attended May 2019. It was my 2nd times staying at the Melia Jardines. My 1st time (2016) was horrible that I was racial discriminated by 2 lobby bartenders and the Roly bartender insulted my mother. The manager disrespect me as the guest and claimed they were the best bartenders. When I came to your hotel this time that I was prepared. Words without video evidence is useless that I had hidden cameras ready for action. I was very surprised not 1 person gave me problems and I didn’t see Roly and the other bartender. Everyone gave me respect and good service from the lobby, reception, buffet, beach and housekeeping. I usually don’t bring hidden cameras unless there’s problems from the past. This time I rate your resort 5 stars. Keep up the good work and I will come back.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Better than expected!

    Reviewed by AbJoKD(Toronto, Canada) on Apr 12, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Here we are now deep into the covid pandemic and I just wanna relive probably our only vacation this 2020. We we're at Melia JdR March 11-18. I've read alot of discouraging reviews prior to going so we we're kind of wary. However, our 1 week experience was better than expected. Upside: beautiful beach, awesome pools, snack bar was good for breakfast and afternoon snack. Cuban food as expected. Buffet is a buffet, keeps you full and satiated if you're not too picky (bring your own condiments). Staff we're the best part of the trip (please tip). The room we had was as expected, small but got cleaned everyday with fresh bottled water and 2 beers. Building 25 was close to the parties so not for the light sleeper. But close to the pool, snack bar and buffet. The only issue we had was mosquitoes as we were on the 1st floor. We will come back with more family members if given a chance once the pandemic is over if it ever gets over. It can accommodate a lot of people as it is a very large resort. The Alacarte was ok, but I think the chefs weren't tasting there food those 2 nights as our soups were too salty. Cheers everyone to great memories!!!

    Great hotel but..

    Reviewed by TamaraV1982(Brampton, Canada) on Apr 01, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We had a great time.. even though the weather was not in our favor.. mar 7-14. The buffet had no variety.. same food every lunch and dinner. We didnt go to any of the a la cart. The staff at the buffet was amazing, always making sure we were doing well.. Yudith and her team Anabel and a few others where always ready to clear our table and make sure everything was done with a great smile.. the pool was nice. The beach was far from our building 21. However the main problem is the property is too big for the facilities it has.. everything is spread out. We didnt get to see everything. However great people.