Hotel Playa Coco

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 2793 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing Again!

    Reviewed by Bindy1717(London, Canada) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Bff and I visited our Hotel Playa paradise for the 2nd time. ALL staff were incredible. Front desk, servers, cleaning staff, etc. Bed was very comfortable. Building 5. We had a beautiful view of ocean from our 2nd floor balcony. Beach was clean, shallow water. We even had a wild horse visit outside of our building. Priceless. Japanese restaurant was very good! As a repeat guest, we were offered a special evening - how to properly prepare and smoke a cigar, plus a 5-star dinner at the Italian restaurant. We felt like royalty. Thank you Hotel Playa. Rooms are spacious and immaculately clean. Playa is the perfect size to meet new people and it's a quick walk to all resort ammenities. The entertainment was great as usual. 3-piece band (guitar, drums, violin and vocals). We also bought a CD from the Los Bucaneros (sp) to bring that Latin vibe home with us. Special thanks to Georges, Yelegney and Lieber (sp?). We miss you all! See you again soon. Linda & Christine

    Worst trip that I ever had...

    Reviewed by OpenWi() on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We went with a large group of friends. My first room was on Building 8, NO hot water for shower, telephone was not working & washroom was leaking. I was still ok with it, but after two days the toilet was not working, NO water. I requested to change room, but front desk gave me such hard time, it took almost a day before they gave me a new room. Then I moved to Building 6, boy... what a nightmare...bed bugs, bed bugs, bed bugs...my husband any I got so many bits. We were going to ask to move again but lot of my friends got bed bugs too, so I figure it won't make any different to move. This is the only trip that I kept count down when to go home. Food is below standard, and menu the same every day.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Beautiful Beach, OK Hotel

    Reviewed by 584andrewh(Ottawa, Canada) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed for a week at the Hotel Playa Coco from February 13 to 20. Nice flight down with Air Transat. Smooth shuttle from airport to hotel. Greeted quickly and professionally by Rosanne at the front desk. I had emailed the week before requesting a renovated room on the third floor and Rosanne gave us a very nice room in building 6. The bellboys brought our luggage within minutes. The room was clean and large with a tv, safe and coffee maker and a fridge all in perfect working order. The bed was very comfortable but we we glad we brought our own fluffy pillows, the ones at the hotel are flat and hard. The bathroom was newly renovated with new fixtures and tile. Soap and shampoo was provided. While the water wasn’t hot it was alway warm and not an issue. We received a new water bottle every other day and when we needed more we went to the bar outside the room and had the bottle refilled. The grounds of the hotel are clean and well maintained. Some steps in the sidewalks to watch out for especially at night. There are 2 pools. The main pool was very nice and clean. Lots of music and entertainment happening. The second pool known as the quiet pool is the best kept secret down there. It is beautiful and deep with lots of chairs and lounge beds and it’s own bar staffed by the ever friendly Tammy who makes the best cappuccino’s on the resort. Of course we spent most of time on the beautiful beach. Lots of comfortable lounge chairs on the beach. Often we were greeted each morning by the young man who cared for the chairs - he would help us set up the chairs as we wanted and clean off the sand. That was a nice way to start the day. The beach is clean and the water shallow so nice to walk out and cool off in. Beach bar right there for drinks and a breach grill would open for lunch and serve up pulled pork sliders and fries - so tasty! The entertainment team on the beach would start around 10:30 in the morning and go to about 1. They were fun but sometimes they turned the music a little loud. No peddlers on the beach and we always felt safe with our stuff. As for the food, it was ok. The breakfast buffet was good. Great omelettes custom made. Sausages, juice, yogurts, breads and fruits. For lunches we really liked the beach bbq but there is another snack shack that servers hamburger and fish and chips but it was not very good at all. There is also a pizza place that isn’t too bad. The dinner buffet had a good selection of rice and pasta dishes, and meat and pasta station. You could always find something but the food is kind of bland and repetitive. But the deserts are great. Lots of cakes and cookies and sweets! So good! We went to the Japanese a la carte restaurant. It was ok. They cook at a communal table and do a little performance. Rice, chicken, beef and shrimp. It was ok we had a laugh and meet some nice Russian people. We also tried the Italian a la carte restaurant. It was very nicely decorated but the food was very bland- the lasagna was cold, chicken tough but the deserts were good. Usually after dinner we would head to the open air lobby and have a coffee and use the wifi (1 cuc per hour). Smoke a nice Cuban cigar and enjoy the evening. We had excellent service from our friend Lib in the lobby bar always smiling and happy. Around 9 pm each earning the entertainment would start. The hotel has one of the nicest stage areas I have seen in Cuba covered by a huge new canvas circus tent with new lighting and sound. Unfortunately, they had a tendency to crank the sound and the music and the mc shouting into the mike was just too much to bear so we left several nights after just 10 minutes of this. The tv had a number of English channels including CTV, TVA and CNN which was nice. All in all, we enjoyed our stay at Hotel Playa Coco. We had a nice room, the beach and pools were great, the food ok and the entertainment not that good. Probably would spend a bit more next time and look for a better place. But good value for the price.

    Worth coming back

    Reviewed by gustavorE2913BX() on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Visiting this resort was an unforgettable experience. The staff was very friendly and outgoing. Always willing to fulfill our needs. Our room was very clean and comfortable. Maid service was impeccable. The waiters and waitresses from the buffet were amazing. Great service. The beach is owe some. We are very excited to come back.

    Willing to come back

    Reviewed by jordyyordand() on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were there last February. We never missed anything in our room. We were in building 9 top flor and Maikel was amazing. The room was always clean and full of nice decorations. We loved him. The staff was very nice and friendly. Food was delicious in all the restaurants. Great variety of vegetables and meat. We had a very nice time with the animation tema, they were all great. The beach “wow” stunningly beautiful. We are willing to come back.