Hotel Playa Paraiso

We are still here enjoying our holiday. Please do stay here! It is welcoming and I love the staff! We moved from the hotel next door as the service and food were poor. Won’t be our last visit and the food here is brilliant. Pool is so luxury and nice and the bed making is amazing!! Service is brilliant and the beds are so comfortable. Beach is nice and the sea is hot. The staff make you feel very welcoming. Lady saved us a table with flowers on it. The bar staff are very fair and serve you in order. The buffet staff are sooo good and fill your drinks up every second and always make sure your okay. I love how they have hand sanitizer for when you come for a meal. Will come here again thank you for such s good time. Well done staff, you work really hard and it makes a difference.

We had a lovely holiday but were niave,the hotel is reasonable for a poorer nation ,it has everything you need but could do with some repairs ,we arrived to drinks and dancers and a big welcome at the checkin desk,our bags were taken and we were told they would be taken to our rooms (1hr 30) later they arrived ,our room was ok comfy bed basic furniture and in need of a lick of paint.the view was amazing from balcony turquoise ocean and some trees (but in the rain season never really used due to mosquitoes).the entertainment was good mainly dancing with some singing ,I believe the entertainment team were friendly and enthusiastic. The food was a new experience ,don't expect a full English but there are plenty options the food was reasonable but there was occasions of undercooked meats so check (you have to remember trade embargoes and the countries rations).the highlight of the hotel is the beach which is amazing ,there is a busy part nearby which the locals visit on weekends.the service at the hotel rates from excellent to poor ,some staff are lazy and serve locals first but then some are excellent special praise for jordanni at the lobby bar a lovely man and beatrix in the buffet restaurant.please do remember they guys live on tips .this is a quiet area but there are excursions to do

We have just returned from our second visit to this hotel. Prior to visiting here we always went somewhere new the next time no matter how good or bad but have fallen in love with place and particularly the staff. Ill not bore you with a long winded review but to summerise: Check In - Quick and easy, bags brought to room within around 30 mins Beach - Absolutley stunning, nicesest ive seen anywhere Rooms - Cleaned daily, safe and fridge in room. Pool towels left in room on arrival. Food - Pleanty of choice and can always get something from somewhere at any time. We did like the gril and fish at lunch times from the beach. Sometimes they run out of what we would consider basic things (like bread) but was no big deal for us. If you absolutley must have bread at every single meal, don't come to Cuba Pool area - always lots of sun beds that will brought over to you if needed. Never felt over crowded. Entertainment - Fun activities during the day but never felt preasured, like at some resorts, to join in if you dont want to. Staff - Simply fantastic, cant do enough for you. Speacial mention to Bikely, Yanisbel and Yoly in the main restaurant and the entertainment team: Migel, Humber, Reina, David and especially Yuni, my family love her to bits and would bring her home with us if we could <3 If you have booked here and are worried by any bad reviews, dont be, just go and enjoy it (or get intouch we me and i'll go instad)

I went for a week (July 29-Aug 4) for a third time since the hotel opened and it was just as great as the previous two times. The hotel has a new name and new management, but the experience was just as good. I took my parents with me this time; it was their first time to Cuba and to an all-inclusive and they loved it! The hotel hosts a special dinner for returning guests, very nice attention. They really do value their guests. There was probably around 40-45 returning guests at the dinner when we were there. The people are what makes the difference at this hotel. They are ALL so nice! It is a smaller hotel so staff remembers you. Thank you to Oscar, Ubisnel and Annelys at Customer Service that ensured our stay was everything we were hoping for and more. The Entertainment team is great!! There is always something going on. Miguel is at the beach every morning doing volleyball, aquafit, dance. In the afternoon, he and the rest of the entertainment team is at the pool for water games, Zumba, dance lessons. The nightly shows are very good. They are a good mix of music, dance and audience participation. The servers at the buffet were always happy to see us. We always sat in the same area so they servers remembered us. Great service also at the snack bar, lunch buffet and a la carte restaurants. The beach is this hotel is beautiful!! Definitely the best beach from the 3 hotels on that beach. We will be returning!

The hotel is overall pretty reasonable but no more than a 3 star. Our rooms were good enough and the maid was lovely (Katia). The plus for this hotel is the beautiful beach and sea, the friendly and fabulous entertainment team and the evening entertainment which was always very good. The negatives are the food which varied from absolutely terrible to perfectly adequate, It was never fabulous but we learnt this is Cuba and moaning didn't make a difference. This did apply to the bars who were always short of something... The downside of any hotel on Cayo Coco is that there is nowhere to go, nowhere to walk to and therefore nothing to do beyond the hotel. If you like to just relax and do nothing then you'll be happy. As an aside I wished I'd known that buying anything is either impossible or ridiculously expensive - suncream, a football, mask and snorkel, tampax... Tampax were £25 a box. Mask and snorkel £50 etc. If I'd know I'd have taken EVERYTHING. Also the staff and local people have nothing so if you can take clothing, trainers and toiletries to give to them they will be VERY grateful. Big shout out to Ronnie, David, Miguel and all the team. They were amazing.