Pullman Cayo Coco

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4462 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great resort

    Reviewed by 164kt(Toronto, Canada) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband and I traveled to Cuba with our 12-month-old in the second week of November. It was our fourth time in Cuba (having previously been to Holguin and Cayo Santa Maria) but first time in Cayo Coco and first time traveling with a baby. I was really starting to get worried based on some of the very negative reviews (the bulk of them oddly coming from one certain country) but I'm happy to report that my worries were unfounded. Check-in: The hotel is a very short bus ride from the airport, which is a huge plus when traveling with a little one. We took a morning flight with Air Transat and arrived at the hotel at noon. On our previous trips to Cuba we always arrived around this time and were able to go to our room immediately. However, at the Pullman check-in is not until 4pm! This meant our room wasn't ready - which was really frustrating when you have been on the road with a baby since 3am - so we were told to come back around 2. We came back around 1pm and the man who had checked us in told us there were still no rooms ready. My husband then inquired with another staff member who was able to find a room for us. So that was a little odd but we were just happy to have our room. Room: We had a corner oceanview room in block 32, on the second floor. The room was spacious enough and clean. Block 32 was a great location: close to the pools and beach and the Carey bar, buffet and snack bar. But this is not a big resort so the lobby and main buffet were a short walk away. The resort was generally very quiet - we could hear the music a bit around 9:30-10:00 pm from the Cabaret but our baby slept through. Baby crib: We brought our pack and play for the baby to sleep in. It was annoying to bring it but after seeing that the cribs are stored outside I'm really glad we went through the trouble. I understand that this is Cuba and that some things are different but storing cribs outdoors under the stairwells is hard to justify. Is there really no shed that could be found to store them? The cribs we saw were also quite shallow and didn't look suitable for older babies who can sit and stand. So parents traveling with older babies and/or younger toddlers should definitely being their own portable beds (unless you want to co-sleep). Food: This is definitely the best food we've had in Cuba! We ate at the buffet a lot. The main buffet is huge, everything was plentiful, no long waits at the omelet/pasta/meat stations, and no infestations that other reviews mentioned. Our à la carte reservations were slipped under our room door on the second day. As we were with a baby we were helpfully given the earliest (6pm) slots for the Italian, Japanese and Cuban restaurants. Unfortunately we were not able to go to the Japanese. The Italian restaurant was very good (we had the shrimp pasta and the chicken saltimbocca). The Cuban à la carte was just ok. As great as the buffet is, the snack bar food isn't good -- which is odd because it shares a kitchen with the Italian restaurant, which is good. We had better burgers and pizzas at the other resorts we stayed at. But the buffet and the Italian à la carte were definitely way above the standards of other hotels of the same star rating we went to in Cuba. Drink: The best (that is, strongest) coffee was from the pods in the room and the espressos from the bars. Even the other coffees (lattes etc.) at the lobby bar were watery. The mojitos are not good - way too sweet and taste like they're made with Sprite or something. Beach: The beach was lovely though there was a fair bit of seaweed and plastic debris in the water some days (but I don't think that's within the hotel's control). The main problem was that the other guests were quite rude in "saving" loungers the whole day. As we came to the beach mid-morning, we usually had to go to the far western end of the beach to find a shady spot. Special thank-you: I had packed some food for my baby in a little cooler in our checked luggage. But as I said, our room wasn't ready when we arrived and I was concerned about the food sitting out while we waited. The wonderful staff at the customer service desk helped us out in getting the items stored in the buffet restaurant fridge while we waited for our room. So a big thank-you to them! Maintenance: For some reason our bathroom didn't have COLD water! The bathtub water was ok but on most days the shower water was too hot to comfortably shower. We didn't have water in our room one evening but as we had already bathed the baby it wasn't a big deal. The beach walkways have missing railings which are a safety issue. The beach showers are also broken (we saw them being fixed on our last day).These are essential yet simple issues that should be easy to fix. TL;DR: Overall a very good resort with very good food and customer service. A few improvements would put it well and above most other Cuban resorts.

    Great week

    Reviewed by Michele R(Ontario) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    great week away as a couple. Resort is clean, a bit aged.. but our room was amazing ocean front room. we werie in 24106 best building as close to everythng and the beach right there Staff are very friendly and hardworkers. Wifi is good in lobby only one pesco per hour This is a family all ages resort, the kids that are there are very small like babies in fact. THey stayed by the pool most of the time. Food: bring your own maple syrup, ketchup and peanut butter , otherwise buffet was great french a la cart was nice lots of fish daily in buffet snack bar 24 hrs a day with burgers sandwhiches and pizza.. poor staff though only one person working .. takes too long Beach bar was great Wilbur the bartender did a cocktail show like Tom Cruise... friendly and great service Hermes at the swim up bar was amazing too THe entertainement was by far the best i have seen in cuba.. Live music in lobby. then outside, then a professional show each night.. was amazing The Pullman ran low on soda and tonic water and had no diet coke. Coffee at snack bar was soooo good beautiful beach.. and huts .. and chairs lot of options but i was eaten alive my sand fleas and mosquotos bring deep woods not just off layer the bug spray then sun screen then bug spray bring bendrly tips should be in pecos or us money easier to exchange for them There are always ppl who complain about cuba.. but if you can embrace the beauty of the beaches and bring some extra spices for your food!!!

    Royal Treatment

    Reviewed by krisand13(Ontario, Canada) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed in the Collection suites and were treated royally from the day we arrived. The room was very nice and our maid left it spotless and the fridge re-stocked every day. Eduardo, Ariel, Lise and Leonare were always available for anything we needed. Barmen Jose, Abel and Buddy are a lot of fun and don't miss Wilber at the beach bar and literally watch him throw a cocktail together. The pool at the Collection area is very quiet and Nerly is always around to help with towels and loungers. There are several restaurants but we loved the gourmet where we could have breakfast, lunch and dinner. Our thanks to the girls working there and for looking after us. The beach is lovely and the staff put on various activities every day. They have shows every night but don't miss the groups in the main lobby, some fantastic talent there. I had a birthday while there and the staff made it very special for me. We left at the end of our vacation feeling we had made several new friends within the staff and that we would be welcomed back at any time. Thank you all.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Great vacation with friends!

    Reviewed by Carolyn D() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our 4th time in Cayo Coco, but first at Pullman. We had an amazing time and enjoyed our stay very much. The positives of this resort are the following: -Stunning, well groomed beach -10 min bus ride from the airport -fast and friendly check in -clean and comfortable rooms -amazing employees throughout. Everyone says good morning and goes out of their way to make you feel welcome. Bartenders (Mirry), housekeeping, gardeners, life guards(Junior!) and wait staff. The entertainment staff were exceptional. Special shout outs to Adrian and Choco who went above and beyond to make us feel welcome. Pullman is family! -prebooked a la cartes were a big plus! - a la carte meals were delicious -the lobby patio was beautiful for morning cappuccino and evening entertainment -nightly shows were excellent with professional singers and dancers. -beautiful infinity pool -fun foam party and beach party Opportunities for improvement: -buffet food was substandard. We have been to Cuba several times and we don't really expect much, but other than eggs and pasta, the rest was disappointing. Another toaster would be a nice addition! -the staff that are there are all excellent, however they seemed understaffed in the buffet, restaurants and lobby bar. We had several breakfasts when we couldn't get a cup of coffee served. The lobby bartenders were excellent, but it would have been much better if there were more staff serving the tables in the lobby. The servers that were actually there were excellent and run off their feet. -low availability of beach towels -low availability of shade shelter on the beach A couple other Cuba notes: - mini mosquitos are bad in November. Pack bug spray and wear it every night! - water pressure in Cuba is bad. We had a shower every day, but was hit and miss with flow and temperature. All of this noted, we had a great value-priced vacation!

    Disappointed

    Reviewed by Superfrog74() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I have been to the Pullman (3 years ago) I was disappointed in the food, I found the quality fo food very different from my last trip, especially in the main dining room. The food in the restaurants were better. We tried 3 diffeant restaurants, the Italian restaurant was by far the best. You have to be carful when you get out of the pool, the tiles are very slippery, I saw people fall one of my friends fell, lucky she did not hurt herself. We were a group and went to the Pullman for Zumba and Yoga, after a few mix ups everything was settle, and were very satisfy, had a super time. The employees were fantastic the manager Eridon, Roberto the food and drink manager, Geiny and the twins animation Zumba, the sweet girl that accompany us to Break at Pilar I forgot her name she was so sweet, the bar men always serving with a smile and remember what you order the last time. Although is was disappointed with the food the beach is great as the employees.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-3

    Service

    Service-5