Ocean Casa del Mar

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2671 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great service

    Reviewed by Charlie R() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel itself is not so great, neither the food, but I was pleased by the willingness to serve. Most of the stuff(from our butler to the maids). I have been many times in Cuba, Dominican, Mexico, but those people were so motivated to give you their best, and this they do not waiting for better tips.

    Memorable trip

    Reviewed by numerology11() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was our first time at Ocean Casa del Mar, we stayed there at the end of September. The beach was beautiful, the rooms were spacious and clean. The staff was sweet and very friendly, always smiling. A special mention to our server in the Italian restaurant, Yulien. He always greeted us with enthusiasm and warmth. The quality of the food was very good. We got to meet the chef Pacheco, he does an amazing job, food was very tasty and good quality. Overall a very pleasant stay, I would definitely go back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Not bad

    Reviewed by mikedmajesd(Mississauga, Canada) on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Our 14th trip to Cuba. 1st time in Casa del Mar. It was just ok. Relatively speaking, probably would rank it 14th. Travelled with 6 other people which definitely made the vacation better. And met a few awesome people. Food and Accommodations were meh. My understanding was the resort wasn't privately owned so attention to detail was lacking. Towel service was slow sometimes non existent. We received smelly towels one day .. smelled like body odor! Beach bar and grill was the best service, drinks and food. Beach always fantastic! We had a late departure, so we had to leave out luggage with in storage with 'security'. The day we got back we noticed a few things missing from our luggage. 1st time that's ever happened to us in Cuba. Don't think we'll be back to this resort.

    Great trip!

    Reviewed by MileidyMiami(Miami, Florida) on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I understand why some people are complaining. Sometimes things don't work or a hotel can run out of something for a day. But it's Cuba! Consider that before leaving negative comments. Imagine how hard it is for them to offer what they offer and these guys go well above and beyond to accommodate our every whim with their limited resources. We had an amazing time! Their beach is just gorgeous. Their entertainment was amazing! Considering this was a low season and the beginning of gas crisis! Their animation guys really set the mood. We had a ton of fun playing volleyball in the pool and doing other activities with Big Daniel! So much energy, His energy is contagious! You can't help but feel good seeing how hard these guys try for us. Everyone: waiters, cleaning staff... Thanks again, everyone, for giving us this amazing holiday!

    Great vacation!!

    Reviewed by Z1929WNsuem() on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Third visit to Oceans Casa Del Mar. Resort is very modern situated on the most spectacular beach with beautiful gardens. We were there for our 35th Wedding Anniversary. The staff were soo sweet and very thoughtful and made our Anniversary breakfast & dinner a very memorable one. Many thanks to Arley & Elizabeth for making our day soo special!! We love this resort, the staff are very friendly. The Gardeners take pride in upkeeping the beautiful gardens. Love Mike's cafe especially Yoel!! ? this resort soo much we are returning this November.