Cozumel Palace reviews
5249 TripAdvisor reviews
Phenomenal!!
ladystiegs (Dayton, Minnesota) on Mar 23, 2024
The staff is AMAZING! This was our first stay at the Palace and I was truly blown away. We were always remembered when we would go down for meals, our last name and how many were in our party. Top shelf drinks (upon request) and the food was absolutely delicious. There was always some fun event going on in the pool and at night on their "stage". This hotel was so clean!! Not just our room from the housekeepers but the hotel as a whole. The location of this hotel is perfect, far enough away from the noise of the busy shopping down the street and right next to a grocery store which we went to a lot when we would run out of sunscreen or need energy drinks, etc. The snorkeling is phenomenal which the hotel set up for us, along with our other activities that we wanted to do. Our next vacation will definitely be at another palace hotel and we can't wait!
Martha
O5886IFheidic on Mar 19, 2024
Oh my God, Martha, who hosts breakfast and lunch in the Turquesa is amazing!!!!!! Every morning I would come down for breakfast and she would say good morning Coleman and she already knew our room number. She was very inviting by day two she was hugging us when we walked in the door asking where we wanted to sit she is by far one of the best reasons to come here.
Cozumel loves us!
Kathy B (Elmo, Montana) on Mar 16, 2024
It was our usual wonderful time. This trip was special as we were going to do a memorial dive for a dive buddy. The dive company took us on a private dive after the days dives were completed, the dive master was wonderful, and the resort surprised us with beautiful flowers. Very special. And on our last night there, Sara Segovia, Allie(from entertainment) Isabel( I think with vacation planners) and Teresa from the spa surprised us with a special desert made by the kitchen in honor of our son. Kevin stayed at the resort in 2009 before he passed away and was thoroughly spoiled by your staff then. You continue to overwhelm us with your love!
Staff made me feel special/important.
Dnyembo (Roswell, Georgia) on Mar 16, 2024
There was sufficient staff to answer questions and meet every need that I had throughout my week stay at the palace. The rooms remain clean, and the attentiveness of the staff was second to none D. Wanyembo 430 room.
Dinner
Katelyn M K on Mar 13, 2024
great food and service! had the enchiladas and really enjoyed them! the side tacos that were made in front of you were amazing according to my friends and the bean dip and authentic tortilla chips were my favorite. First night here and thinking of coming back!