Ilikai Hotel & Luxury Suites

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2527 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Pretty good

    Reviewed by rusty2010(rusty007) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    So we went through a rental company with this place. Facilities were good and location being smack bang in the middle between the mall and Waikiki was a bonus. The room was spacious and beds comfortable that was pretty much about it. For the wee bit of tv we wanted to watch it was difficult to figure out. Kitchen wasn’t very well equipped. Could have had a few more towels, beach towels, laundry basket and a simple broom to clean up during our long stay. The room and balcony could have been a bit cleaner too. Would I stay again? Definitely but in the hopes of a cleaner well equipped room for next time would be nice?

    Great value

    Reviewed by SueK167(Laguna Woods, California) on Feb 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nicely located property at Ala Moana end of Waikiki. Convenient bus stop just out lobby. Recommend diamond head wing facing the ocean, 6th floor or higher. Tons of shops and restaurants to walk to. Walking distance to two sandy beaches. The building is dated but has ac and is a terrific value. Recommend you book thru vrbo or other service whereby you can select the exact unit you want before you arrive

    Clean and tidy

    Reviewed by sirine_au(Brisbane, Australia) on Feb 07, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nice hotel which is a combination of hotel and privately rented condos. Has everything we need including restaraunt and convenience store located in the lobby. Bus and trolley stop on the doorstep, walk to the worlds biggest outdoor shopping centre. Close to the beach and friday night fireworks

    Holidays

    Reviewed by tissie63(Ryde, Australia) on Feb 06, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed in the apartment section of the hotel. The rooms are a bit dated but some of the hotel is under renovations. The pool area is ok. Great location. There is an abc shop across the road so you can pick up your food essentials close by. The downstairs foyer has a great coffee shop and sell great coffee that Australian travellers will appreciate. The ice cream shop has $2.00 ice cream on Tuesday. Would stay here again. Close to the big shopping centre. Can walk to it. Same road.

    Hawaii residence- take my local insight/ READ

    Reviewed by D1824Zbekind(Los Angeles, California) on Feb 02, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We were staying here because my daughter is being treated at the hospital. We live on an outer island. Anytime I approach any place to stay or write any review I always try to be open minded and not base my review on 1 or 3 problems as things are going to happen, inevitably, but there was a lot of issues encountered while staying here. Let me begin. The staff is rude. Likely because they deal with entitled tourists with bossy attitudes all day so as a local we always tip big and always apply a very gracious attitude to any staff. Our first incident was the night we checked in. My daughter, a cancer patient who is in a wheelchair loves to put the key in the door and open our hotel room. Well the guy bringing the bags intercepted the card as I am handing it to my daughter and says “ let me do it, I only have 2 mins left of my shift” stunned by his attitude I didnt say much and we even gave him a gracious tip as thought oh hell I’ll extend grace as the guy has probably had a long day. Further issues include housekeeping not showing up 6 out of the 12-13 days we were here. I would just call the first few times and ask for towels and our trash taken but by the 4th time I asked for a manager. No apology just asked if they could send someone right away. Great I said! That was 3:00pm and about 6:00 pm I guy comes with towels and gathers the trash. 3 hrs means right away. This happened a few more times. Valet, 3 times brought up the wrong car. Which was an added bummer as we were late to the hospital a few times. They are so adamant that we show our tag yet they bring you the wrong car. My favorite thing was the maintenace repair drilling into the wall with a power drill at 8:00am in the morning about 10 ft from our door. I was shocked that no one notified us to loud maintenance at 8:00am. I went out and asked the guy how long he would be until done with the sound. I did the online chat with guest services only to find out that this is normal repair times and that we should have been notified in advance if maintenance. Ummm no no notification and turns out we were not the only ones upset as several couples in the hallway asked if we heard the noise. I am just suprised by the customer service. I would not recommend this place. I wanted to like it but just can’t recommend it. pros: kamaiana rate, kitchen in room, several elevators, good location. Probably cheapest parking valet around cons: in addition to the above only one out of 5 dvd’s worked. We even had maintenance come check the dvd/playstation 3 which needed an update. He told us to let the front desk know the dvd didn’t work. As my husband turned it in and as he went to the bathroom I saw the front desk guy that he talked to go return a dvd to the machine rental. Same one who knows! We returned 4 movies for not working. Sleeper sofa has a lot of stains and the mattress is SUPER thin and uncomfortable. Also found crayons and a food covered paper towel the first night we went to use the sleeper sofa