Fairmont Kea Lani

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5422 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Anniversary trip

    Reviewed by jpartain61() on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first time in Maui and first time at a Fairmont. From the moment we arrived our every want and need was attended to. The bell staff, front desk staff, concierge (Niko I believe was her name) and housekeeping staff were amazing. They make a point to smile and say hello every time they see you. Everyone seemed happy to help anytime we needed anything and they never acted put out by any of our requests. We were upgraded to a beautiful room because it was our anniversary and there was even a chilled bottle of sparkling wine waiting for us. A very nice touch was the TV was set to a beautiful music station when we walked in. There is nightly turn down service, plenty of towels always, refreshed bottles of water daily, and a shuttle that took us to and from our luau. When you go down to the almost private beach, there are attendants that will set up chaise lounge chairs and umbrellas for you and there is snorkel equipment and boogie boards you can use (and again, plenty of towels!). The pools are beautiful and clean and there seems to be a lot for kids to do. The resort is spread out so you don't feel on top of each other, beautiful and well maintained. Our room was very clean, comfortable and had a microwave, Keurig, hot water kettle and compact chiller. The chiller really didn't work that well (didn't keep bottled water and such cold), but we didn't spend much time in our room anyway. Highly recommend the Fairmont. We will definitely stay here again.

    Having a great time!

    Reviewed by rxnlb(Glendale, Arizona) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful property. Everyone is friendly and helpful. Loved the included outrigger canoe ride. Went at 0600 and can’t wait to come back and do it again. Buffet breakfast was included in our package and it is delicious. This is our new place on Maui.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Still the Best!

    Reviewed by JMiller1706() on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We enjoyed 9 days at the Kea Lani. I have visited and stayed at neighboring hotels in Wailea. Fairmont gets it right. The staff goes above and beyond. From housekeeping services to cabana services, to spa services, every single employee I interacted with was an absolute pleasure. The cabana crew is on point and our food and beverage poolside service from a variety of cafes/restaurants was beyond efficient. If I had to complain, it would be about the obnoxious, entitled guests that were a level of disrespectful that I found astonishing. I can respect and understand the desire for luxury when you’re paying for 5 star service, but there’s a way to speak to people. So I commend each Fairmont employee for possessing the ability to consistently give service with a smile, even when it wasn’t deserved. You are beyond tolerant. The grounds were beautiful and always so clean. Kids club knows what they are doing. Our daughters loved it! Kea Lani breakfast is even better than previous visits and while I actually loved it located at Nicks, I’m excited to see their renovations once finished. Nicks is hands down one of the best restaurants on the island!!! Always a favorite. Thank you for the wonderful service. My friend stayed at Four Seasons and struggled competing for cabanas, didn’t love the layout compared to Fairmont and was jealous of the size of our suite and view compared to hers. We can’t wait to return. See you soon and keep up the good work. We appreciate all you do.

    Awesome place to stay for your 25th anniversary

    Reviewed by 505morrison(Wailea, Hawaii) on Sep 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our room is spectacular. The resort is beautiful. The service is wonderful. The restaurants and spa are very nice. We had high expectations. The bar was set very high and the Fairmont Kea Lani went well beyond the bar. We were so delighted, we stayed an extra day.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful but Not Blown Away

    Reviewed by MakanaM(Oakland, California) on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We just spent a long weekend at the Fairmont with two other families (6 adults and 6 kids in total) to celebrate some birthdays and anniversaries. Overall, it was a lovely weekend and the hotel had many enjoyable features. However, the facilities could really use a refresh to reach its full potential! Highlights: -Lei's upon arrival -Use of hospitality suite until our room was ready -Ocean view from our room -Oceanfront path for morning runs -Water slide for the kids -Spa (fabulous!) -Courtesy shuttle to other locations within 3 miles -Torch lighting at night (all the kids ran with the person who lit the torches) -Kids 5 and under eat free (but you need to remind your server) Needs improvement: -The food was consistently just okay. We ate at each restaurant but was underwhelmed at each meal, especially for the prices. -It was easy to get chairs at the pool but we have little kids and the chairs closest to the pool are for reservation only. It costs $200 for a cabana for the day. -The facilities, particularly the pools, just feel a little old and tired. Paint is chipped, grass is dead in certain spots, etc. We really loved Maui and had a great time, but might try another hotel next time. Nothing majorly wrong, just didn't fall completely in love!