Waikoloa Beach Marriott Resort and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3393 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beware - Hotel denied refund during co-vid - Don't trust them!!!!! They say one thing and do another.

    Reviewed by TeamGrec(Island of Hawaii, Hawaii) on Jul 07, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I canceled the hotel reservation prior to our scheduled trip. I paid close to $1000 for two nights that we did not utilize and they have denied my refund. I have attempted to contact the hotel multiple times to discuss and do not get a return phone call, but my claim for a refund was denied. How can Marriot refund some reservations and not others? I should have made a reservation at a small hotel where people actually care. I'm not letting this go and will continue my efforts for a refund.

    Individual ratings:

    Service

    Service-1

    Value

    Value-1

    Good Choice for a Family on the Big Island

    Reviewed by 527suzyb(Nashua, New Hampshire) on Apr 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We are loyal Marriott travelers, so the choice of this resort was a no-brainer for our 5-night Big Island stay. I will note that our room had a persistent musty smell and the hotel's rocky and wave-less beach wasn't a huge draw for our kids. That said, we spent many luxurious hours at the beautiful pool complex complete with waterslide and hot tub. The building and grounds were impeccably maintained. When damage appeared one day to the paint next to one of the elevators, we spotted a staff member fixing it the next day and the following day it appeared as if nothing ever happened. The restaurant was solid on the one night that we chose to eat in. And the on-property luau was exactly what we were hoping for - no reason to look anywhere else. I would return to the Waikoloa Beach Marriott if back on the Big Island.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Nice at Marriott Waikoloa

    Reviewed by therisious(Goma, Democratic Republic of the Congo) on Apr 11, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We spent only 3 days and the resort I could say is great. At check-in, they gave free water bottles to each of the guests. We enjoyed the relaxing beach, spa and its swimming pools. There were some activities and amenities for free but we could not avail due to the short time we spent here. They are in a good location including nearby restaurants, shops and grocery. The regular rooms were not that spacious but with a big comfortable bed. The toilet and bathroom were spacious and clean. However, we have to ask for extra toiletries because they only put 1 soap for bath and toilet and 1 set of shampoo and conditioner. And they did again on the next day. The normal coffees and teas were there including ice bucket. It has an iron and ironing board. No pair of slippers while on my sister's room on the other room they have. One setback also is that the next room where there were some children, everytime they will open and close the door, you will hear it very loud.

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    Beautiful resort during trying times.

    Reviewed by tammig17(Andover, Minnesota) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We are currently staying at this resort. It is beautiful! At any other time I am sure the stay would be perfect but we are here amidst the Corona virus situation. The resort offers what they call a "cabana" with showers and a place to store your luggage. Now they have closed those and we have to be out of our room by 11:00 am and our flight isn't until 8:00 pm. They offered us a hotel room for 99 dollars. It seems to me when your resort is not very full you might try to accommodate your guests needs.

    Marriott Waikoloa

    Reviewed by Paul85255(Scottsdale, Arizona) on Mar 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent 5 wonderful days at the Marriott Waikoloa Beach Resort with family, it’s a great location with a great beach, two pools/hot tubs and lots of shops, restaurants and stores within walking distance. The staff was very friendly and very helpful during our stay, they made a big difference in our vacation. Watching sunsets, moonlight on the water and whales jumping made it a special place. Titanium Elite Member