JW Marriott Guanacaste Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3201 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Top top ?? staying + activities

    Reviewed by Scottdam78(Wisconsin) on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the Jw for a few nights with a group and the hotel was mostly what you would expect: very modern architecture, good music etc. The rooms were absolutely gorgeous, room service people very friendly and food was ok , we love it . The best moment was when we found Pininos Adventures; Carlos helped us to arrange some funny and safe excursion as Atv beach tour, palo verde boat trip ( my favorite tour) and buena vista combo trip, so we love to recommend for any tour while you are at Tamarindo beach, they were so nice people and professional , we felt safe the whole Time .

    Pateince, people!

    Reviewed by paulart(Virginia, USA) on Jan 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a splendid hotel with awesome staff, but the pandemic really hurt them badly. The hotel was closed for 8 months and they are currently only operating with very limited service and staffing. It's a pity but they are doing their best under the circumstances. Expect everything to take twice as long as normal, limited dining options and menus, and lots of irritating little oversights. It is very disappointing and I have wrestled with my attitude about it and have decided that it's best to stay patient and kind. The staff has always been a real plus for this property and things will get back to normal someday. But be assured that the same warm hearts and smiles are underneath those dreadful masks. And maybe give a little bit more of a tip here and there. It will mean much more than you think. So, go enjoy the beauty of this hotel and prepare to relax and don't expect perfect service, amenities and dining. Also, for beach swimming, go to the right as you face the ocean and swim at the right side of the bouys, as that is where the flat sand is. Otherwise it's rocky. Or walk to the left to Avellanas beach which is long and flat. Or rent a car and go to the beach club which is great. It has a pool and access to the long beach. Or go to the other on-property beach, Langosta. There are chairs there as well as at the beach club.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-3

    Good Location / Amazing pool -- Terrible Food / Service / Hospitality

    Reviewed by saurabhved() on Jan 09, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Let me start by saying that the property and location are fabulous. The pool was sparkling clean and at a good comfortable temperature to enjoy. BUT .. As a ambassador marriott member I was disappointed with the food, service, Check In exp and also considering the fake empathy shown from the manager on site (short thin lady). We have stayed at couple of JW Marriotts but this resort did not meet the standards at all. Let me start with the Check In experience — We were just given the keys and asked to sign a document. After that we were expected to ask any questions which was weird as they should be telling us what are the facilities in the resort. We kept asking about the various resort activities, Restaurants and how do we book them. We did not get any clear directions and had to come down again to ask over and over again. The check In agent did not give us any list of activities OR a map (it is not easy to navigate on day 1). Anyways we thought we would figure out ourselves from their website later. Also the check In agent kept pointing towards in one direction and said there is a wall with all the activities. Later we figured out there was no wall but the activities were down at the pool on a wooden board near the towel center. HOW DIFFICULT IS IT TO GIVE DIRECTIONS.. It was not only us but we found other guests also confused. Breakfast @ Tamarine — During check In they said we have access to this exclusive breakfast only for elite members (Felt awesome when we heard about it) But it was only a bread basket and eggs for which you have to stand in line with other guests to get it done. DID NOT FEEL ELITE AT ALL. Next we asked the waiter 2 times if there is anything else we could order for breakfast as al-a-carte and he said ‘NO’. The third time he mentioned that we can get toast with it. WOW .. He forgot the first 2 times. Once we told then that we have mentioned a couple of time that we are vegetarians and if there is anything else to offer. They said YES — For vegetarians we let u have the buffet (Mansita) in another restaurant. AGAIN they did not mention this at CHECK IN, WHILE MAKING RESERVATIONS at the Restaurant, OR WHILE SERVING US. You have to complain like 5 times to get that other buffet. It feels like they keep hiding info. NOT AT ALL AN AMBASSADOR GUEST exp. We did bring this up to the manager. Her behavior was rude. Made us wait for 15 mins first and then came out of her office and rather than seating us down just started talking to us in the lobby. What the hell is going on, Don’t know how to serve your guests at all. Next we went down to Mansita restaurant instead of Tamarine for breakfast. We asked for reservations for breakfast and they let us take a 10:30 am one. We were billed at around 11:00 am and it was charged as lunch. The same manager again said I will DO A FAVOR and remove the charge as it was part of breakfast. SHE DID NOT DO ANY FAVOR.. SHE JUST DID HER JOB WHICH she is pathetic at in the first place. Marista was a mess in coordination. We are served coffee by one person, the order by the second, Juice by the third (which btw you don’t have a choice. Its just orange juice.. Even the other 3 star resorts have good choices). They show up in any order. So expect to get your order in first and may be get a coffee during the meal. But if you ask for sugar later. Good Luck to you. Again wouldn’t blame the staff but the management up above them. In the end, We decided to do all our remaining meals outside and not to give them any more business at all. We bought two drinks at the sandbar later (Our mistake — We trusted them again and they were pathetic). Just go to the resort without expectations and you will enjoy the most. Enjoy the pool / Beach / Sea and sand.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-2

    Value

    Value-1

    Worst service I’ve ever received add a Marriott property

    Reviewed by 321christinar() on Jan 06, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Worst service I’ve ever received, At any Marriott brand, EVERY. As a titanium member I stayed over 100 nights last year because of work. Even the low-end brands of the Marriott chain are better than this property. I have been using Marriott for over a decade for my business, and I have lifetime status. I find this hotel to be an anomaly, and doesn’t go along with the quality I usually expect & receive from Marriott. On top of all of this, I’ve never been to Costa Rica, and it was my 40th birthday trip. So I was pretty bummed with the horrible experience we received. The few positives- The pool is nice, large, and has a decent amount of seating. There is a size small infinity pool portion, and another portion which is more kid-based so there is a divider to have some adult time. The pool is very cold and not heated so I did not enjoy that, I did make use out of the hot tub. The rooms are clean and the beds are comfortable. They have a bug screen so when you sit on your porch you’re not getting annihilated by mosquitoes. Housekeeping is good and is probably the only good service on the property. If you can actually manage to get food at this resort, which almost sounds comical, the food is pretty tasty. ———————- Negatives- Where can I start. It’s impossible to get a dinner reservation because they overbooked themselves for how many people they’re actually allowed to have in their restaurants. We couldn’t even get takeout. There’s no level of accountability on the servers to get you what you need,get it in a timely manner, and do it with a friendly attitude. Every day, every meal, was a chore, and took twice as long as necessary. Even when we did make reservations, twice when we showed up, They couldn’t find our reservation. Once they accommodated us & the other time they wouldnt seat us. I ended up having an argument with the hostess who barely spoke English. I told her the girl at the front desk‘s name who made us the reservation, and told her to call up there because the girl would remember me. She wouldn’t do it and said there was nothing she could do. Also there was supposed to be a dedicated person sitting in the lobby taking reservations for every meal breakfast lunch and dinner. Half the time she was not there because she was working half days in the restaurant, making it increasingly more difficult to get any reservations. If you tried to call from your room to book reservations, you either got disconnected transferred or hung up on. I would avoid this resort at all costs. The property has the opportunity to be a really great hotel but it’s not run right. Covid it is not an excuse, because I have traveled all during Covid, For work and for personal, And the other Marriotts are doing an exceptional job at managing the restrictions. For instance, I was at the Solaz in Cabo in July for my 10th wedding anniversary. It was the best vacation I’ve ever had, and they had every covid restriction. There were hiccups, but you would never know because they were insignificant, due to the exceptional staff. My husband even got sick in the car ride up to the hotel because of all the gigantic potholes, but, that’s not something that will affect many other guests. Marriot please save this costa rican property or close it down. You’re doing a disservice to your brand.

    Hate to write a bad review, but the service was terrible

    Reviewed by TXattorney(Dallas, Texas) on Jan 05, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    First, the positives: the property is beautiful. The grounds and rooms are very nice, and the location is good. The Beach Club at Hacienda Pinilla (the development where the hotel is located) is a must-do - the beach is larger and more swimmable and there is a nice lunch spot. Good for surfing and boogie boards. The property is pretty isolated - it's not the easiest thing to eat off-property, but I would rent a car (be prepared for rough roads) and hit Lola's, Il Rustico, Villa Deveena and Mundo Milo. The food on property is average - not bad, but not great. There are four restaurants; we were there over New Year's and it was a challenge to get a reservation due to limited seating due to Covid (I guess; one time we were told there was no room in one of the restaurants and there literally was not one soul there). I called to make a reservation once and they said someone will call you back, but no one every did - you had to be very proactive. Hit a grocery store before you arrive and get basics, wine, etc - it will save you significant $. It's good for families - saw tons of kids, etc. Now for the negatives. I'm a rewards member and travel frequently at Marriott properties, and really wanted to have a good experience and write a good review. The staff is friendly (as are most Costa Ricans, in my experience), but the service - particularly at the pool - was just terrible. 90 minute waits for a burger, ignored drink orders, 50 minutes for room service coffee, etc. I literally don't think a server ever came by voluntarily in a one week stay - we always had to request. It was far faster to just go to the bar or restaurant yourself. The hotel had just opened about six weeks ago (due to a Covid closing) so I don't know if they were unprepared or understaffed or both, but it was really bad (at least from an American perspective with an expectation that, at a relatively expensive resort, servers would bring food, menus, drinks, etc.) I complained mid-week and at check-out and staff (including managers) were very apologetic but it didn't change anything. I have pretty high standards, but we talked to several people with similar experiences - in fact, one couple checked out mid-week, it was so bad. The resort is trying to make everyone comfortable with Covid - you are required to wear a mask in public places, and we complied as did most people. The bellmen (particularly Carlos) are very aggressive in enforcing, even saying things to children walking with parents, people in the process of putting on masks as they enter the hotel - it was very off-putting and overly rigid (the public spaces are largely outdoor and it was very easy to social distance). All the saunas, etc. are closed. In short, I wouldn't hesitate to go, but want to set expectations. If you go during a peak time, expect bad service and eat off property as much as you can. Hopefully some of the feedback from myself and numerous others will result in improvements.

    Individual ratings:

    Location

    Location-5

    Service

    Service-1