Hilton Garden Inn Kauai Wailua Bay

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1438 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    First time but not the last time

    Reviewed by D8195PFpatriciam(Huntington Beach, California) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first time ever visiting Hawai’i and I choose to come to Kauai. The hotel was absolutely amazing. The rooms were great, we had no problems at all while here. The atmosphere was perfect, the food was DELICIOUS, but what really made it special and perfect were the staff we got to talk to. Wanda checked us in, and was just a doll the entire time we were here, she was nice, polite, funny, she made us feel welcome, and she always said hi to us as we walked through the lobby. Jeanette at the front desk was such a help to us to get an early morning taxi. Naomi and Momi were our servers we had while hanging out at mamahune’s and dining in the restaurant, both of them were just amazing, Momi really nailed the recommendations for our dinner. Tom the bartender at Mamahune’s makes THE BEST Mai Tai’s, and I should know, I drank quite a lot of them while here. But my favorite interaction was with Michael the engineer on duty at night. The first day there he was painting in our hallway and apologized to us for the smell, which we responded with who doesn’t like the smell of paint. But he gave us a couple drink coupons and we just started a conversation. Later that night we were heading out to dinner and he said he had brought in brownies for the other associates, but that he would save us one. AND HE DID!!! He shared with us his home made brownies and went out of his way to save the last one and bring it to us! We saw him all throughout our stay, and never failed to say hi, ask how our trip was, and just spend some time talking with us. This hotel is absolutely the best, and I honestly can’t wait to come back.

    Joined the Hubby

    Reviewed by jerovie(Murrieta, California) on Mar 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I find this little cottages absolutely adorable. the only problem I had was the man made Beach that consisted of volcano rocks to separate the a portion of the ocean. making them into little ponds. otherwise the staff, are kind and the restaurant had such good foods

    Peaceful Island Feel

    Reviewed by hoffman406() on Mar 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great accommodations! The only thing I liked the least (although I still enjoyed) was the breakfast buffet. The price was a little steep for the "standard fair" I have come to expect from a Hilton Hotel. Overall, it was a fantastic experience. Clean, comfortable and welcoming. I felt at home and enjoyed the Island experience.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Jeanette at the front desk was AMAZING!

    Reviewed by tuckc2014(Fort Collins, Colorado) on Mar 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Checking in to the Hilton Garden Inn Kauai Wailua Bay and was greeted by Jeanette. She handled the checkin like the pro that she is and she discovered that we were there celebrating my 50th birthday. She went above and beyond by giving me a little gift pack even though I've lost my Hilton Status (I've fallen from Diamond to Silver). My partner was waiting in the car for me to finish getting us checked in and Jeanette came round the desk, grabbed my hand, put a Lei around my neck and we scooted out to the car where she knocked on his window, introduced herself, welcomed him, and put another Lei around his neck. This was literally the best checking experience of my life! Through out the visit she greeted us each time we passed by her....she made our stay so enjoyable! I can't recommend the hotel or its staff, especially Jeanette, enough!

    Nice staff, breakfast and location, but...

    Reviewed by Bonebox(Seattle, Washington) on Mar 04, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Stayed Feb 5th - Feb 15th. As a Lifetime Hilton Honors Diamond member, I call it as I see it, no fluff. The good, nice location, wonderful breakfast and attentive staff. We were initially upgraded to a cottage, but had to leave as the AC was louder than a small jet plane and mold spores were evident as we were both stuffed up. Fast forward, we were assigned a double Queen on the third floor. Nice view, but no balcony to fully enjoy the view. By the way, no balconies at this hotel to fully enjoy the views. I do not recommend the cottages as the room air quality is abysmal if you are subject allergies. Then on Thursday (Feb 13th) early morning, the fire alarm went off. Since this is a 50 year old hotel, no public announcement system installed to let everyone know that there was no fire, it was a false alarm. There was NO apology communicated to the hotel guests. In addition, the hotel General Manager was not notified of the false fire alarm. I had to call the Diamond Hotline to share my experience and then discuss the situation with the General manager. Staff communication with management appears to be non-existent. Please lower your expectations of the Hilton Garden Inn, if you have stayed at the Hilton Hawaiian Village, Hilton Wailea and Hilton Waikoloa, which are all in a different category and price point. The pools are quite small. In addition, there are a number of nice water features, but no koi fish. Maybe, at a another time, there was. The AC in the room was ok, but you may have to over ride the HVAC system to cool the room lower to meet your personal comfort zone. In all, this is an okay hotel for a real no-frills laid back trip (which we were looking for). The complementary Mai Tais are a nice touch, but sooner or later, you will go into a diabetic coma. The adjacent park is great, but be careful as there are a number of homeless that appear to be a bit sketchy. It is a beautiful walk during the day and evening. A BIG PLUS! Parking is FREE! and designated Diamond parking- That is not the case with the other Hilton properties in Hawaii, where you can be nickeled and dimed. Cell phone service can go in and out depending on the time of day. All in all, if you want a budget trip to Kauai, the Hilton Garden Inn is a great choice, but does not have the ambiance of the other Hilton properties that we have stayed at. This is our second trip to Kauai and our first time at the Hilton Garden Inn. The Hilton Garden Inn is the only Hilton property on Kauai, so this is what you get. They did a nice job with the lobby! The chickens are a nice touch along with the cats.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Value

    Value-3