The Cape, a Thompson Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1941 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Wedding in Cabo

    Reviewed by Thomas T(Lake Saint Louis, Missouri) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A very nice place to stay. Great location, rooms, service and amenities. It nis a very nice place to stay and may be reflective of the Cabo area, but its priced pretty high for rooms, food and beverages. A reallu good travel experiience if you can afford the expense..

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-2

    Here we are again!

    Reviewed by Ben M(Scottsdale, Arizona) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Ok, so I'm my last review I said we never stay anywhere other than the Cape when we come to Cabo. In a last minute trip booking we did actually book a different hotel.....what a mistake as we checked out 24 hours later and rebooked at the Cape. There really is no place like here. It really was like coming back home and seeing all the familiar faces who always took off dress so well. By the pool, Bull who has been taking incredible care of us for the last 5 years who is always impeccable with his calm professionalism. Lenny is always great with his jolly smile and friendly but respectful service. And this visit, Hugo has been doing an incredible job looking after us, making sure our champagne is already chilled before we come down to the pool in the morning and running around filling our glasses up as we sit wherever in the pool, just so special and incredible thank you to everyone who takes such great care of us everyday. Greg, restaurant manager, thank you for always looking to see how you can make our stay here more special every time we come back and thank you for arranging a cooking class with the hotel chef for my wife she is so excited. Eduardo you really know how to run a hotel and I can only imagine what this place will be like as it continues under this perfect leadership.

    Beautiful... but not the bill

    Reviewed by cyrusvw(London, United Kingdom) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    So I'm not a cheap person by any means. I am used to premium experiences and the premium charge that goes with it. I don't mind paying, however I don't like to be taken advantage of. Part of what makes a premium experience is the trust that goes with a prestige brand. I thought the Thompson Hotel was one of those brands - after many years loving in NYC it was a regular haunt for me - and I assume this is the brand that Hyatt wanted to leverage and nurture. However, unfortunately, in Cabo San Lucas this wasn't my experience. Instead the experience was one of poor financial communication, hidden fees and a general sense that they will take as much money as they can. I'm just checking out and have found many hidden hotel charges that were not communicated: 10% on cash advances (not mentioned), an insanely expensive airport transfer of $140 had un-communicated taxes added on (NB: an uber in a similar car costs just $30), the breakfast waiters told me was free was not, workers expect a tip yet 15% service charge is added on everything, when being switched to the wedding package (not cheaper than paying normally) - my card was charged a large amount without my consent... the list goes on. The general service and accommodation is strong, but i leave with a bad taste in my mouth.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-1

    A dream vacation

    Reviewed by Lois Z() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My daughter had her wedding at this beautiful venue. Everyone in the hotel was so helpful and made everyone feel so special. Reyna, Florencia, Alfredo and Carlos were outstanding employees who recognized us and helped us with every single detail. The rooms were fantastic. Drinks and food terrific and grounds were incredible. Highly recommend.

    Great place for a cocktail and watching the sunset but DON'T eat there!

    Reviewed by Shel W(Bakersfield, California, United States) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    That is the only reason The Cape gets any stars! The food at the Ledge Restaurant was horrendous. Their $33.00 burger was raw, only seared on the outside, we would have sent it back but we had waited one and a half hour for it. Then the check comes we paid $14 for water that was in an open container probably from their faucet! Too many wonderful spots in Cabo to have bad food! Try Esperanzas instead, great food and great views!