Pueblo Bonito Emerald Bay Resort & Spa

Emerald Bay is such a beautiful resort and their staff goes above and beyond to make sure your treated like a Rock Star! Pool side service is on point, as well as the food venues. Samuel is the best bartender always taking care of everyone that comes up to the swim up bar.. Karla, Melissa & Erik checked in with our whole group every day to make sure we were all set for any reservations anywhere, and we're a large group and definetly not easy to sometimes deal with such a large party.

We have owned for more than a decade and it seems that every year an amenity has been reduced or eliminated. Check-in, as always, is a very time-consuming and cumbersome affair, usually taking 30-60 minutes to complete. It seems that PB must have the most inefficient computer system in Mazatlan and there never seem to be enough agents working. This year, the shuttle to the Golden Zone has been eliminated (due to Covid, they say) as has the free wifi in the deli. We'll see if they come back next year. Seats at the pools are hard to come by, since the staff will not enforce the rule against "reserving" seats with towel or personal items. On the positive side, the resort continues to be maintained at a high standard and the staff are always friendly and helpful.

Three weeks at Pueblo Bonito Emerald Bay is still not enough! After a year of being house-bound due to the pandemic, we were so happy to be in our “home away from home” in Mazatlan. The rooms looked extra-clean and we felt safe in every way. Masks, etc were worn by all employees and most guests, except at the pool. We were taken care of our favorite friend, Humberto Sanchez, at the pool. He is energetic, friendly and anticipated everything we needed. As always, we enjoyed Claudio and Jairo at the Cordeliere. Arturo made appointments at the spa for us and Lily took such wonderful care of us, making our room fresh and clean every day. When the main pool had to close due to a toddler’s “accident”, the staff worked hard to make the pool clean and safe again. The Adults Only” pool is always an option for folks who want to get away from kids for awhile. The Elite staff was kind and attentive. So appreciate Karla, Melissa, Erick, Cesar, Ivan and Enrique for their work. Everyone provided us with a much needed break. And the sunsets and beach time never disappoint!

We were astonished at the condition of the property from the common areas and the room. This resort may have been grand in its day but today it is worn out and in dire need of professional renovation. The few repairs that had been done were of very poor quality with child like texture and mismatched paint. The gardens were a 5 in terms of being manicured. The staff was very professional and courteous. The pools were overrun with children and the main pool was closed yesterday because of an “accident” one of them had. I commend the staff for noticing the accident and closing the pool but this mentally ruined our swimming because they didn’t offer an adults only pool. Beware, we moved to their other resort after the first night!

Excellent hotel and service especially at the pool. José Ramón and Jorge Valverde made our stay fun and excellent. The place is clean and on top of covid 19 regulations. I love that when you come back from town everyone has to go throw the sanitization booth. We will be back.