Pueblo Bonito Emerald Bay Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 4195 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Always great here at Emerald Bay

    Reviewed by Wes-and-Pam(Aurora, Oregon) on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have just finished another great 3-week trip here at Pueblo Bonito Emerald Bay and can’t wait to come back again. It’s always so noticeable how friendly everyone is who works here. Our family has been coming here for over 12 years and we never tire of it. The entire Elite staff treated us so well. (Karla, Melissa, Cesar, Erick and Ivan) Felipe, who serves at The bistro pool, was very fun to be around. We always enjoy seeing Arturo who is so nice and hooks us up with spa packages. Way too many people to mention who are so great to have fun with and be around. Eddie, the athletic director at the spa keeps us fit when we are not indulging on food and drink. See you all again soon.

    Pueblo Bonito Emerald Bay

    Reviewed by Judi H(Shingle Springs, California) on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had exceptional service at Pueblo Bonito Emerald Bay from Ivan at the front desk/concierge desk. He’s amazing, follows through, takes pride in his job and it shows. Also by the pool Genaro and Raphael are amazing, we had water delivered as soon as we sat down. They are kind, courteous and fantastic at their job. Very hard workers they love their job and it shows. Luis at the Cordeliere is an amazing manager, he is efficient and kind. Treats everyone he works with with the utmost respect. He should be commended on his excellent customer service. We’ve been coming to Emerald Bay for seventeen years and these individuals make it seem like we’re coming back to our other home every time we visit.

    Pleasureable

    Reviewed by D9355BNjoanh() on Dec 04, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Such a lovely place everyone is so kind I just had to mentón it totally recomended so luxurius place. Brenda at the front desk was so nice and helpful since we got there. she knows how to treat guest really well if you ever visit ask for Brenda at the front desk.

    My fIrst Mazatlán visit

    Reviewed by rrise718(Cabo San Lucas, Mexico) on Dec 04, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Service at the Emerald Bay pool provided by Felipe Orendain and Daniel Rosales was friendly, prompt, very attentive, and overall excellent! Artoro Diosdano was very informative about activities available and helpful with booking spa service. I’m really glad we took the city tour conducted by Edward. I hate it that I can’t remember his last name because the tour was educational and Edward made it fun and entertaining.

    nice resort to stay at

    Reviewed by Departure199234() on Dec 03, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    was disappointed that the resort only had 3 sit down restaurants on property but they did have a free shuttle to their sister resort in downtown. need larger bigb screen tv's in rooms. need pest control in rooms i had tiny bugs crawling on my kitchen counter tops

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-4