Holiday Inn Resort Montego Bay

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3741 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Sol-Mer spa and Jerk Hut

    Reviewed by SassyStewardess() on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I only stayed here for one night. It was clean and the Jerk Hut was tasty. I liked the pork better than the chicken but both were good. I also took advantage of the 3 treatment spa package at Sol-Mer spa and salon. I needed the reflexology badly and the scalp massage was a wonderful touch. When you goto the spa as for Yolanda. She was very warm and welcoming and does a wonderful job.

    Brilliant holiday!

    Reviewed by TeaDrinker82() on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have just returned from a 10 day holiday from Jamaica and we are very sad to be home! This resort was just wonderful and had everything you could need Rooms- very comfy beds which sheets felt fresh everyday. Yes the furniture does need updating and the air con can be quite noisy but this did not effect our sleep at all. Very clean room that was kept spotless by the maid. Only gripe was that the toilet door didn’t shut. Food- never had an issue with food and was always full after every meal! Please remember you are on holiday and in Jamaica so food will be different! We ate at the buffet, Italian, Jamaican and Jerk after dark! Jerk after dark was amazing! The snack bar had really good burgers and the other hut did amazing nachos! Drinks- very good selection of drinks to choose from! The white wine was really lovely and so drinkable! My favourite cocktail was the Hummingbird! And favourite shot was banana boomer. Beach and Pool- both so great!! Both areas kept very clean! We mostly used the adult area zones but both really refreshing. We never went on the island for some reason but will when we hopefully return!! Free pedaols and kayaks are available which is lovely as most hotels charge! Fresh beach towels available everyday! Entertainment- I thought the entertainment was really good. Different acts which you could not fault and they all worked really hard to perform and the couple of shows we watched were really enjoyable! The one man band, two of them varied between the lobby and port royal were both very good and entertaining. Spa- we had a back and neck massage each which was really relaxing and great value for money. Lovely relaxing spa setting. Staff- the staff are brilliant. Always so friendly and happy and want a chat with you. Big shout out to Orett who mostly works at the adult only pool, he was so friendly and approachable and makes amazing cocktails. They were two other guys, who’s photos I’ve posted in the review who were great as-well and struggled to remember names! as-well as Tarsha! Couldn’t fault the staff at the buffet, bars, mantinence, gardeners, maids etc are all very hard working and friendly. Very appreciative of all tips they receive. Tips- club mobay for arrival! We were landed and by the beach with a cocktail within 1 hour and 20 minutes! Some others took double and more. Don’t have much of a tip for the rooms as felt it wasn’t a major walk and was lovely walks to each area. Probably could walk entire resort in 15 minutes??. Smoking area is separate and please try and respect this. Over all we loved our stay the the holiday inn. Amazing weather.I couldn’t fault anything and really really hope we return! Maybe even later on in the year hopefully!! You won’t regret going.

    Nice little private island, not too big resort, great breakfast

    Reviewed by 886eliseh(Willesden, United Kingdom) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed 4 nights early February 2020, we are 2 adult couples, no children. We stayed in Building 1, 4th floor, all have ocean view on that floor. This is not 'adult only' building. This is a relatively quiet season so some of the below may differ at peak times. Good: - secure parking / good security - quick check-in at the VIP area since reward club members - great bed / bedding / bathroom - varied breakfast including different jamaican dishes every day (good quality) - enjoyed the cocktails, the jerk hut. Medium: - the restaurants for evenings are OK but not extraordinary for us foodies - other might be completely happy. Service was great 99% of the time. Favourite food was at the Seabreeze seafood restaurant (extra $29 for lobster/surf and turf), but mixed feeling after having had to return the steak which came well done when asked for medium rare - and took 40min to return... This was raised and very well handled by the Shift Manager - at least this is a positive. - swimming pool is lovely but not for laps. - beach area is very nice but quite a small width of sand, must be a squeeze in high season. - noisy air con in the room, but it worked very well Negative: - Room furniture such as sofa, chairs, desks, side tables were so old and full of marks! really need new stuff. - Room windows very old too, need refurbishing. This meant that the gaps made a noise when windy. But this didn't cause too much of an issue as didn't spend a lot of time in the room - as long as the bed was good and air con worked, it was fine. I would return as I think the positives outweighed the negatives, and the price wasn't extortionate like other hotels nearby. So it's all about expectations - it's not a 5 *.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

    2nd visit

    Reviewed by 901colinh(Nottingham, United Kingdom) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    my wife and i love this place;and many of the guests are returning ones or guests saying they will return. dont get me wrong it is;ant 5 star the rooms are a little tired but have everything you need,spotlessly clean thanks to the lovely cleaners.the location and views are amazing. the hotel itself has all you need to enjoy your stay.entertainment all day from the brilliant entertainment crew and dancers , singers, steel bands in the evening.alcoholic beverages are excellant food is amazing all day every day,everywhere is so clean.my final comment is to the staff,each and everyone make this hotel what it is.i would love to mention everybody but there are too many. so so friendly.nothing is too much trouble.HOLIDAY INN big up the staff.thankyou so much,see you next year. love to you all

    Great All Inclusive Resort

    Reviewed by Graciela F(Virginia Beach, Virginia) on Feb 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful family vacation at this resort. Second time in Jamaica, first visit to Montego Bay, will return to this great place. Great staff, great food and restaurants, gorgeous beach, quality evening show each night, no complaints. Housekeeping was outstanding, Latoya Constantine the.best.ever!! Our room 1331 immaculate every single day of our 10 day stay. Thank you for your hard work, you are the best. Also need to recognize Kamar at the breakfast buffet and Robert our cab driver to and from downtown. Everyone so pleasant and professional. Thank you Holiday Inn for a wonderful vacation and we hope to be back soon!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5