The Westin New York at Times Square

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3819 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Wife's 50th birthday

    Reviewed by sharpe6666(Aldridge, United Kingdom) on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from a 3 night break to New York, and had a fabulous time. The hotel is in a great location, with most sightseeing attractions not too far away. We stayed in room 4537 on the 45th floor. The room had lovely city views including the Empire State Building. Couldn't fault the housekeeping. All staff members I came into contact with was more than helpful to assist. We didn't eat in the hotel, as we like to try different places to eat. My only moan was that I did contact the hotel prior to my arrival informing them it was my wife's 50th birthday asking for ideas or something nice for her birthday, but nothing was done for her. I felt I little disappointed that they couldn't have done something. That aside, I really couldn't fault the hotel. Lovely staff on the concierge, couldn't do enough for you. Finally, the cleaning staff was very visible, wiping and cleaning everything down due to the outbreak of the Coronavirus. Excellent work! I would definitely recommend this hotel. Check out the views from our room ??

    Lovely Hotel

    Reviewed by CharlotteJones173() on Mar 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel was lovely! I cant fault any part, from collecting our bags at arrival to calling us the taxi for the airport when leaving. The rooms were clean and tidy and always were when housekeeping called. The food was nice in the restaurant and room service breakfast - even though we only used each once as we were out a lot, everything was great! Definately recommend.

    Superb

    Reviewed by stephaniemS3937KX() on Mar 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Arrived in NYC for daughter’s surprise 18th and had booked hotel round corner that was dark, dirty, room was small yet classed as deluxe! Disappointed so went to Westin the following morning and fortunately they had availability! We were given a fantastic room, dual aspect, clean, spacious, just fantastic and with breakfast! Hotel, comfort, cleanliness, staff all 100% will definitely I rely return

    Well worth the money and a great location

    Reviewed by E_Jones0417(Rochester, New York) on Mar 11, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My wife and I were pleased with this hotel. We have stayed there a few times and love the location. The food is awesome and also very convenient for getting anywhere in NY in a reasonable time frame. Will be staying here again!

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-5

    Rude receptionist and strange housekeeping

    Reviewed by Deniza_Ianev(Canton of Zug, Switzerland) on Mar 11, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This hotel has a very nice lobby. Unfortunately, the receptionist at the check-in was extraordinarily rude for obviously no reason. The rooms are ok but the bathrooms are very small and for that reason, the bathroom door doesn't open properly. Once we came back after brunch and room keeping lady was also in a bad mood. Next time it will be definitely in a different hotel.

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    Value

    Value-2