JW Marriott Desert Springs Resort & Spa reviews
2971 TripAdvisor reviews
Tired and overpriced
Z7910ARalexanderh (Zug, Switzerland) on Mar 13, 2024
The hotel is not in good condition and has seen better days. The rooms are worn out and have a Motel flair, with cold tobacco smell and dusty carpeds. The food and drinks at the hotel are expensive and exaggerated. I would not suggest staying at this hotel.
A gem in the Desert
Sunandmoon17 (Sarasota, Florida) on Mar 09, 2024
I am writing this as we are enjoying our last few days here. When we arrived at the hotel, I was a bit skeptical as there was no one at the front to greet us or take our bags. I thought “this place is a large convention type hotel and probably has terrible service”. Boy was I wrong. Every single staff person we have met over the last few days has been as accommodating as one would want. The property is immaculate. It is so large you wonder how management can keep it so clean; but they do. It’s a beautiful setting and the rooms are large and comfortable. The reason I was moved to write this review is something that happened yesterday. I got pretty sick yesterday and found myself not able to do much but stay in the room and rest. Last night I called in-room dining and asked if they might have chicken noodle soup by chance. The woman who answered explained that they did not have any but since I wasn’t feeling well, they would be happy to make some from scratch….and they did … and it was scrumptious. I never would have expected that. On top of that when the soup was delivered, there was a hand written card wishing me to feel better. It was signed Kayla and Carmen. That was very very special and made me smile in spite of how I felt. Whoever is in charge of training the staff at this wonderful property, you are doing an outstanding job. We will be back.
Pickleball Haven
elkhatib99 (USA) on Feb 24, 2024
Best part of our trip was the pickleball lessons with Linda Paulding. She accommodated both our levels! Her coaching style is perfect and really enjoyed it! Repeated the following day! Picked up skills that will last a lifetime! The courts are A+!
Awful stay! Awful hotel! This is not a luxury resort!
NeginLewis7 on Feb 19, 2024
I have stayed at many Marriott hotels/resorts and I’m at a loss for words. We arrived today and this place is absolutely NOTHING as advertised. I don’t know what billion plus dollar renovation they are talking about. This place is outdated, filthy, dingy, smells bad like old grease and rooms are gross! We arrived today around 2:30, got a room, walked super far to get to it and it was absolutely atrocious! I went back to lobby to get a decent room and asked for a room without old gross carpeting and was told they don’t have any. I got another room and walked in and the room is dirty, stains on sheets and smells terrible. Do NOT stay here. I’m stuck here for next 4 nights and I’m beyond disappointed. I will NEVER stay here ever again. Oh and the best management could do was offer to remove the resort fee. I should have booked the Ritz but chose this place for the amenities but honestly this place is awful. Do yourself a favor and book anywhere but here!
Amazing Customer Service
Brian V on Feb 15, 2024
Enedina, Tammy and Oliver are exceptional at Marriott Palm Desert. This property is amazing, but the people that work there are so professional, friendly and accommodating. Don't stay anywhere else when you are visiting or vacationing in the Palm Springs / Palm Desert area.