La Quinta Resort & Club, A Waldorf Astoria Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2537 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    LaQuinta is our 2nd home

    Reviewed by jayefleurant(Santa Monica, California) on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is me and my partners 4th time in the past 4 months visiting this beautiful, scenic, and relaxing property with over 41 chilled pools and photographic views of palm trees and desert mountains. Front desk concierge Britney was very welcoming and gave us a beautiful starlight casita next to the pool. Feels you are in a different world. Adobe grill is such a tasteful experience with Mexican cuisine! Will definitely continue to visit! Staff is always so delightful!

    Great service! Must stay

    Reviewed by georgiacH4599MA() on Dec 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent service! Big shout out to Joe the pool guy and Pepe from housekeeping !! Extraordinary service! Must stay. Kept clean and very nice. Beautiful grounds and pools. Even during covid - felt safe

    A Mixed Stay

    Reviewed by Sal_Paradise767(Durham, North Carolina) on Dec 02, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Stay Report - 11/27 to 11/29 Location: One of the selling points of the hotel.  Palm Desert is a lovely area and nearby are some great places that are doing outdoor dining.  About two miles south is Old Town LaQuinta which has a really good brewery and some other shops and restaurants and a few miles north is LG's Prime Steakhouse which is similarly excellent.  PSP itself is far away at about 30 minutes and it's 10-15 minutes alone just to get to I-10 so if you're going to be doing a lot of exploring expect more drive time. Hotel: The grounds of this hotel are some of the loveliest of any I've stayed at.  Everything feels gloriously 1930s and the design is really unique.  The rooms in my area were clustered around a number of small pools which kept social distancing standards easy to promote.  The main parts of the hotel include a lovely lobby building which has a small art museum and several restaurants all of which have outdoor seating.   Check In: I arrived at noon beating my companion.  The agent noted the room he had chosen on online check in wasn't available so she swapped me to a room that was ready.  She also provided info about the hotel and was very friendly. Room: As much as I liked the hotel the room was a major disappointment.  We were in an "upgraded" pool side room but nothing about it felt luxurious.  It was drab and not pleasant at all for spending time in.  Worse, the technology stunk.  There were not enough outlets and many of the ones including in the desk were broken.  Also the room hadn't been stocked properly.  There was no shampoo and no tissues for example.  The shower water pressure was also terrible.  Lastly, service is currently on request only and we called twice to request the room be serviced.  This meant we got three new towels and a bag of toiletries.  No actual servicing.  On the plus side there was a fridge and Keurig. Dining: Diamonds get a $15 voucher per person in the room per day.  It can be used at the marketplace (think Starbucks type cold case), Centerpoint Cafe for grab and go ($10-15 entrees) or Restaurant Twenty6 which had entrees in the $20-25 range.  We took breakfast at Restaurant Twenty6 and the food was very good as were the lattes though it was slow getting served.   Lastly I'll note the discount was never applied so we had to go inform the agents on duty when checking out (at 6 AM mind you when you want to just checkout on the app and go).  They did nicely credit us for the breakfast we didn't use when we left early zeroing out our balance. Overall a mixed stay.  Great grounds but a poor room.  Overall I don't think the room we had was worth the price tag of $388/night. 

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-3

    Value

    Value-3

    Don’t do it you have so much to live for

    Reviewed by HotelReviews_CA() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Okay first of all i have to say it took 7 or so hours to get checked into the wrong room but okay its just one of the many days but no, boy was i wrong. After being able to get into the room we actually booked took 5 and a half hours not considering the fact they gave our room away to other people before we got to move to the new room which mind you had no internet service at all and not to mention the pool lights turned off and my kids slipped and fell on their heads only to get to the shower which being poorly designed you can get in but not out which would be downright dangerous for an older person and that the pools here are not regulated and cleaned almost ever. The one redeeming quality for this disappointment of a resort is that the grounds are beautiful when they are not being ignored by the staff.

    Historic Resort Great For Families with Kids but What About Couples?

    Reviewed by snowshoedude(Chagrin Falls, Ohio) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Meander around LaQuinta's grounds on its many pathways and you'll enjoy the Spanish casita architecture and the views of the Santa Rosa Mountains. Those same pathways become a maze for kids on scooters with many families bringing scooters with them for that use. Some kids eschewed masks to get a better view of their routes. We even saw 3 kids on scooters at night by themselves, all looking to be about 5 to 7 year olds, illuminated by our headlights on the busy, narrow, dark Avenida Obergon, a street used primarily by cars to access parking in the resort (so be alert). We even observed a kid riding her scooter to the top of the walkway at the Adobe Grill at dinner time and riding it downhill full speed as guests were coming the other way. If the kids are not on their scooters, they are enjoying the resort's many pools and their celebratory screams can be heard early in the morning as you sip your coffee on your patio or when having your moonlight cocktails around your outdoor fireplace if you have a Starlit Casita. Understandably, these families really enjoy the resort. There really aren't any limitations on their use of the property. If you are doing a couples trip and want a more relaxed ambience and peaceful stay here, you definitely want to avoid periods when kids are out of school or weekends. If you choose a starlit casita around Thanksgiving like we did, you could be listening to spashing and screaming on your nice outdoor during the best times to use that space including right before bedtime. From a pandemic perspective, staff appeared to be following covid protocols. Most guests wore masks in public areas but there were those who "forget" their masks or didn't realize their nostrils and mouth are both used for breathing. Some kids and teens, without parents in public areas, chose not to wear masks. A few guests interpret 6 feet distance to be 6 infant feet in keeping with the resort's family orientation. Aside from some of the guests, the staff seemed to get the concept of social distancing and masks. Check in was super good in how it was managed and distanced. The outside tables at Morgans had a relatively adequate amount of space between them. However, we observed some of the tables at Adobe to be too close together for our taste so we ordered take out at the hostess desk and carried back it back to our room. Room service delivery was done well and food acceptable. Our casita was spacious and very clean with abundant hot water, great pressure, and great HVAC. The outdoor fireplace, seating area, and dining area were wonderful every morning and night for very private dining with nice views. Bed was respectably comfortable as were the pillows. Sheets covering duvet and mattress were good quality. Kuerigs are used for in room coffee (Green Mountain) with Coffeemate. We bought our preferred coffee brand as well as milk at Vons which we kept in the casita's fridge. Housekeeping was on call to provide whatever you needed if you choose not to request daily housekeeping service. We were able to find parking near our casita in the old section daily and would characterize that parking as limited and tight. But it`s a short walk from the larger ballroom parking lot - and even a shorter walk to one of the many swimming pools from your casita. The resort's visual ambience led to an episode of the Bachelorette being filmed on property but ironically, it plays more like an all inclusive family resort during peak periods and not a romantic retreat for couples. So if you are looking for the latter, try it while kids are in school.