Omni Rancho Las Palmas

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4630 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Really busy during covid, mediocre rooms and service

    Reviewed by nicoler810(Chicago, Illinois) on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We are here now to take a staycation with our kids for the weekend. Paid $300+ a night for a two queen room. It’s situated across the parking lot from the rest of the hotel grounds which is a bit annoying to walk across with kids. The room is a bit tired, bathroom has a dust filled vent and is small, someone else’s food was left in our mini fridge (so much for deep covid cleaning) and it’s dark colors making it feel outdated. The pool area is quite small for the number of rooms onsite and it’s particularly noticeable during covid. There were several times I felt unsafe since people are unmasked at pool. There’s lines for the slides, the lazy river is packed and it feels busy for NON covid times I can’t imagine how it is otherwise. About half the people walk around unmasked too outside. There’s only one restaurant open onsite for dinner and you can’t make reservations same day or day before on weekends - even if you try, the “activity desk” is closed and shows as totally booked on opentable. Resulted in us waiting hour+ every night for dinner combined with cranky kids after a long day. Wouldn’t say the hostesses are overly friendly either. In addition, for such a huge hotel with tons of families, theres really minimal kids activities. The game room outside was tired and missing pieces, lot of opportunity there. On the plus side, food is good. So yeah, it’s just alright.

    Social distancing not followed by Guests

    Reviewed by 770yvettev() on Dec 08, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Went the week of Thanksgiving and the resort definitely has reduced capacity in accordance to COVID. Although the resort is beautiful, the pool area had way too many chairs causing guests to sit very close (to catch rays of sun). The lazy river was packed and obviously no one was wearing masks. This was even after having to select morning ir afternoon pool time at checkin. If you are conscious of COVID, definitely recommend to not come here as guests don’t follow social distancing guidelines and staff doesn’t monitor either We’ve visited many surrounding resorts in the past, I can’t imagine that the pool would have enough space for everyone at full capacity. Kids loved the lazy river, just too stressful with so many people.

    Great stay

    Reviewed by saragirl8(Los Angeles, California) on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family had a great time at the Omni. My kids loved the lazy river and waterslides. The staff was very friendly. We took at day trip to Joshua Tree (1 hour from the hotel) which was phenomenal. This is our favorite place to stay in the area.

    Beautiful property and great staff

    Reviewed by 965lisaj(Bonita, California) on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We always love staying here. We know there will be consistently great service, food, and staff. It’s always so relaxing. What I love is the walkability to so many things. Within a mile or less there are restaurants, shops, and hiking. I also love that, if you don’t want to go anywhere, you can enjoy great food and beverages at Omni. More great restaurants and fun things just a few miles in either direction. Patrice at the front desk was welcoming and helpful. I find Omni team members, no matter which property you stay at, are sincere and make you feel like you’re family. Miranda at Blu Ember was also kind and helpful. During COVID for sure make dinner reservations. Love the food here. We did takeout from here one night and it was just as delicious in our room. Love all the pool, fire pits, and many little spaces to just sit, read, and relax. Thank you Omni Las Palmas for another great weekend.

    Get Away during COVID

    Reviewed by fabianusn_11(Huntington Beach, California) on Oct 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We decided to get away for a couple of days. I did some research and found Omni. We have been to Palm Springs plenty of times, but this time we have a 2 year old and a 2 month old that we need to consider where we stay. I found Omni had good reviews for pools area. So we decided to book, and I'm glad I did. I had a question when booking online so I called them, and I'm glad I did. I was connected Patrice and we provided excellent customer service on helping me book the room. She thought of everything we would need when traveling with kids. She made special request for us and they were a big help, from extra pillows to additional towels too. When we arrived we got a down stairs room with a view of the golf coarse. The one complain about the room was the carpet, but you have to consider your surroundings. My family was walking with out shoes or sandals in the room, and after a couple of minutes our feet were dirty. I did ask house keeping about this, and they mentioned that it does get dirty very quickly with the pool and also the golf coarse. People come back to room with dirty shoes and walk all over the carpet. I was told that they do clean the carpets every 3 weeks. But over all the room was great. The pool area was great too, and the food! We ate from the 2 restaurants on the property. The first one was Splash Grill, man that food was delicious. Then on the last day we had the Cafe, that food was also good. I do have to say that the prices are a little high, but you have to consider the convenience of ordering instead of having to leave the property to get food. Which right across the street you can walk or drive to get food. There are plenty of options right across the street. Over all we will definitely come back. My son loved the lazy river and he's only 2!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-3