Omni Rancho Las Palmas reviews
4747 TripAdvisor reviews
Lovely time, exceeded expectations
Lisa D (Houston, Texas) on Mar 19, 2024
I had high hopes for our time at the Omni and my hopes were exceeded. Rooms were very comfortable and clean, the service was friendly and prompt, food was excellent and the grounds were lovely. We appreciated the slightly heated lazy river which offered an unexpected swim option when the temperatures outside were warm but not hot. Would stay here again any time.
Room left open by housekeeping
seb l on Mar 16, 2024
Fundamentally, all you expect from a hotel is security : you lock your room and it stays shut. On 14 March I arrived back to my room after a day at work to find my door open, and my balcony door open. If I wasn't paying $40+ for breakfast and $20+ for a GLASS of wine I may be more forgiving, but this place is pricing iitself as a prime location Nothing was missing from my room but I'm shocked and extremely disappointed.
my recent stay at Omni Rancho Las Palmas resort Las
dwalk9 on Mar 11, 2024
During my recent stay at the Omni natural Las Palmas, I was attending a conference. I enjoyed my stay. My room was very nice although the balcony was not completely clean. I did enjoy the Internet, the television, the pool, the food, the pool, the restaurant and bar and the health club were all nice and worked out well. I did use the peloton in the health spa. I did use the refrigerator in my room I would stay there again without hesitation
Worst customer service
V A on Mar 10, 2024
Horrible customer service at the reception. Arrived at 11am and was told the room is not ready which is totally alright. And then waiting till 3pm while everyone else was checking in right in front of me.. and my room still “not ready”. Front desk person named Vincent just laughed in my face and said “that’s our policy”, period. Charge $500 per. Fit night for a mediocre standard 4* room and zero customer service. Find a better place elsewhere.
Will not stay here again
Discover38425064243 on Mar 09, 2024
Expensive stay $$$. In short, an old, not updated, pretty gross all around place. Still can’t believe I paid that much to stay there. Filthy carpet, broken fixtures in the bathroom. Just…. No. One positive thing: it is very quiet, that was nice.