VH Gran Ventana Beach Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6555 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    My honey moon

    Reviewed by Colombianita2619() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was a great experience., excellent customer service, friendly and family oriented ..??????. I will be coming back soon., the shows were great and entertaining.. especially Alfonso, Juan Carlos, Luis coco loco ..and Rayson. .. the rooms very clean . The food was excellent.,and very caring and attentive!!!!:)

    Amazing stay - Family owned hotel

    Reviewed by DionisR1() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been coming to this hotel for over 10 years now and I can say that the experience just keeps getting better. We have done stays with our children as well as a couple and both experiences have been amazing. The staff at the hotel is very welcoming and they do not have a high employee turnaround (we keep seeing the same faces every time we visit). I would like to give special thanks to Salomon (food/dining), he always makes us feel welcome and goes above and beyond to make sure our stays are wonderful. To him you are not just another guest, he is attentive and always has a friendly smile. I cannot say enough good things about him. This treatment is not just with us, I saw him talking and making sure everybody was having a great time. The same goes for the guys at the buffet, Joel, Raul, etc. If you are looking for relaxation, low key vacation, this is your hotel. Is small compared to other resorts in the area, but that just adds to the pros of staying here. We will be definitely returning.

    Eli

    Reviewed by elidela1(New York City, New York) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The picture on the internet are very old. Hotel is nothing like what you see on the internet. Got there and was not pleased. Left the following morning. Hotel agreed to refund the rest of my money. The food is excellent. I mean really great. I might be to go back once they remodel the hotel. Staff is not friendly at all

    Puerto Plata VH Gran Ventana

    Reviewed by jubranie_() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The beach was gorgeous and the staff was really friendly. The food was pretty good and there were always a variety of options for everyone. The resort was live with music and games that awarded prizes for the guests which was really nice. The staff members Luis Alfonso, Coco Loco and Raison were especially kind and kept the energy up at the resort! My family and I had an amazing time here!

    Great family vacation!

    Reviewed by laurjub() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My family and I stayed at VH Gran Ventana over thanksgiving weekend. Staff made check-in easy and were kind and helpful, answering any questions we had. At first glance the lobby and common areas are well maintained, however the rooms need some upgrading. The food selection was okay, the beaches are amazing, and staff is outgoing, fun and make your trip that much better. Alfonso, Coco Loco and Yancarlos in particular were always putting on activities, getting the crowd engaged with their high energy, and were always laughing and joking. The staff here makes you feel like family and for that reason I know we’ll be coming back soon!