Grand Palladium Vallarta Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 7096 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    If your worried about corona virus don't be here

    Reviewed by kellynes81(Winston, United Kingdom) on Jul 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If your worried about corona virus don't be here, we were there at the start of lockdown and we can't commend the staff enough. They had things in place well before the government enforced lockdown and we felt safer there than we have since returning back to the UK. The people at this hotel are now like family, nothing was to much trouble. We can't wait to return for our 4th visit.

    60th birthday treat

    Reviewed by Martin M() on Apr 13, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Would be wrong of me to write a negative review about the hotel due to the Covid issues whilst we were there, my only negative would be the lack if beds in the shade on the beach. Room was excellent but had to move end of first week and lost sea view. Balconies are very small so never sat on them in either room. Staff were fantastic. Music very loud at the adults only “quiet bar” so only used it once. Very hard to get bed on beach in shade in the first week as towels are out well before allotted time, week two no problem only a few left in hotel but beach bar closed, then most of hotel closed due to lack of guests. Massive shame as it’s a beautiful location but didn’t get to see much more of the area due to the covid sending all the Canadians home so everywhere closing down Whale watching was awesome, my reason for choosing this I wish you all well for the future and stay safe.

    Wedding Trip

    Reviewed by M418FQcaitlinr() on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    TL;DR Version: Great for families with young children. Not great for anyone with mobility issues. Take water shoes – there were a few cut feet. Wedding: If you are planning a wedding here, do not expect much communication until you arrive. We had questions that were not answered until the day before the ceremony, but it all worked out in the end. Pros: The wedding turned out great in the end! Claudio and Jasmine were amazing the day of - they went above and beyond. The food was fantastic! We had a large group with diverse dietary needs (celiac, shellfish allergies, vegans, etc), and the buffet we had included something for everyone. The cake was delicious! The service was great. We brought a lot of our own decorations and the team set up our tables and made everything look great. The beach was an awesome location for the dinner and reception. Having dinner under the stars with the ocean in the background was fantastic. We also had a really cool fireworks show at the end of the reception. Cons: The photographer (Palladium Adventures Photos or whatever the onsite photographer is...) had poor time management, which caused us to be late for both the ceremony and reception. The photos we did get are (mostly) wonderful, but there was some miscommunication and we did not get all of the photos we had expected. We thought we would have more of the bridal party (only captured a few of us all standing in a line on the beach, none of just the girls or just the boys) and our family (we didn’t get one with the groom’s full family), we also didn’t get photos of our rings or of the groomsmen getting ready, which was disappointing. They did offer us an extra photo book and canvas, which was a nice gesture, but we are still disappointed that we did not capture once in a lifetime moments. So, my advice would be to have a list outlining what photos are important to you. Additionally, they had originally offered us a second photo shoot because when we requested the 8 hour package we were told that would be too much for our day… BUT to prepare for the photoshoot, we would have had to spend hundreds of dollars at the salon again, so we opted out of the “extra,” two hours. In hindsight, we absolutely should have stuck to our original plan and kept the, “extra,” two hours on the wedding day to ensure that everything was captured. We had wanted to bring an offsite photographer and hair/makeup artist, but did not want to pay the $800USD vendor fee EACH to do so... we definitely felt that their fee was excessive as other resorts have significantly more reasonable vendor fees. We also considered going off site for hair and makeup, but due to the location, felt it was risky timing wise to travel 40~ minutes each way for services. We felt locked in to using over priced services. The head chef was aggressive regarding gratuity. As we were obviously busy on the wedding night, we had intended to provide a gratuity to the wedding planners to split, but the head chef made us very uncomfortable in the following days and, in the end, decreased his team’s gratuity. Our table numbers disappeared, which we had borrowed from a friend. This is very disappointing as they were to be used for an upcoming wedding and we had to inform them that they did not make it back from Mexico. I am very disappointed that they did not end up packed up with the rest of our decorations. The Disco was not open until the time that was advertised, so our group cleared out our mini fridges and all met on the beach to continue hanging out. The spa was excessively priced. Having my hair styled for the wedding was around $200 CAD, ditto for each bridesmaid that chose to have her hair done, and makeup was $170 CAD. Mary did a fantastic job, and even let me borrow the lipstick for the evening (thanks, Mary!!), but I definitely felt that the price was excessive. Overall resort: We had a large group (around 78 guests) and overall, great service and staff! Room service was very handy! The guests with young children loved the family club and all of the activities geared towards young kids. The older kids played basketball, volleyball and went boogie boarding daily. There were lots of activities for everyone! The omelets at the buffet were amazing!! Two separate people in our group who do not drink alcohol, on separate occasions, asked for Diet Coke and received rum & coke, though, which was very concerning. There were a few other miscommunications (including with security and maintenance when our room keys were not working) as it seemed a lot of the staff did not fluently speak English. Sports bar was frequently out of food. We were disappointed that we were not allowed to play pool games or our own music (even if our group were literally the only people in the pool). Also, the beach and pool music was LOUD! It was hard to relax, if you were lucky enough to get a spot. You have to head down early to set up camp for both the beach and pools. There is a LOT of walking and stairs. Not ideal for anyone with mobility issues or strollers. Beds were hard and pillows were bad. Heads up, we were able to get a very reasonably priced Uber from the resort to Sayulita. You have to walk off the resort to catch the Uber, which is no big deal, but the taxi drivers will harass you and the Uber driver if they see you going towards an Uber instead of them. When we were ready to return, though, we could not get an Uber and the return taxi was just over 4x the price. Apparently, this is very common.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Service

    Service-4

    The best time at the Palladium

    Reviewed by lisagreenaway() on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My mum and I had the most amazing time staying at the Palladium. It’s a little further out, but you have everything available for you at the hotel. It’s a beautiful setting and has a great beach offering a variety of water sports. If you wish you can also easily get around with a taxi or using the public bus which stops right outside the hotel. All staff are very friendly and helpful in particular Julián Dueñas from guest services, who helped us many times with directions and other useful information and Eter for being an amazing surf instructor. It was my first stay at the Palladium but it will hopefully not be the last. Lisa

    Grand Palladium

    Reviewed by sherylh690(Chilliwack, Canada) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff were like family to me and my daughter and granddaughter. The service, food and entertainment were fantastic. My granddaughter especially enjoyed the kids club and the staff made it so much fun. I would like to make a special mention for Carrina who always had a smile and hugs for us. Thanks again