Velas Vallarta Suite Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4411 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    awesome service!

    Reviewed by anuradham(Saratoga, California) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    we just spent a week at velas and had a great time overall. most outstanding part is the service - the people that work at the resort are amongst the kindest and would do anything for guests. everything was well organized and we appreciated the upgrade to a larger suite. we loved the green juice at breakfast - i had it every morning. A few little things to know: - covid protocols were very good overall except one key thing. several guests were not wearing masks around and staff was not enforcing - this is important for everyone’s safety - we love sitting at the beach but here the shade is not sufficient. The Mexican palapas are great - wish there were some one the beach. The white umbrellas do not offer enough shade. We got too much sun. There are not umbrellas next to lounge chairs by the pool either. Finding enough shade has been difficult. - the room was beautiful and well stocked. Couple things needed to be fixed with shower door leaking. we wrote to guest services but never got a response. it was a busy week though - lastly, being vegetarian - the food options are bit limited. everyone did their best to accommodate Thank you for a great week overall

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Amazing Family Vacation

    Reviewed by tarakN444TH(Sacramento, California) on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the Velas Vallarta for 8 days and had the most amazing time! The grounds are beautiful, immaculate, and fantastic beach and pools. The flowers everywhere, the friendly staff all made this Covid vacation safe and memorable. The covid test was done at the hotel (more painful than tests done in the U.S.??) but was easy and results back almost exactly 24hrs later. The pools are clean and well kept up. The lazy river between each pool was fun as well. Great activities by staff and lovely rooms with a view. We stayed in a 1 bedroom suite with ocean view. Our housekeeper for that room 3517 was AMAZING!!! The laundry service lady was also SO GREAT!! Shout Out to the following AMAZING STAFF!! Miguel & Carlos for breakfast service! Ernesto & Raul for dinner service! Perla at the towel hut! Jacianto & Juventino for poolside service! Luis - bartender at the swim-up bar! Abigayle in the concierge!! We will be back!!! Wondeful trip for us and our 2 girls aged 8 & 10.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    So happy to be back!

    Reviewed by JohnnyI0695(Seattle, Washington) on Apr 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After a hiatus from international travel in 2020, we were so happy to return to Velas Vallarta at the end of March 2021. While there were some expected modifications, the warm, friendly faces and excellent service have not changed one bit. If you have a request, just ask and they will do the utmost to make it happen. First, I’ll speak to Covid safety protocols. We felt extremely comfortable/safe at the resort and noticed many positive safety protocols taking place that I haven’t even seen in the USA. As always, the resort is so clean and all the extra cleaning efforts by everyone did not go unnoticed. The Covid testing that is required to enter back into the USA was done on property and was so easy, fast and organized. The results also came back much faster than we expected. All the staff and management at the resort are so friendly and are genuinely interested in making sure your vacation is a great one. It was a pleasure to again see Hotel Manager Sr. Juan Carlos and also an honor to meet Director Sr. Luis for the first time. All the staff at the resort deserve special mention, but Marcelino at the pool, Cristina at La Ribera and Jesus at the front desk really went above and beyond. They are superstars. Of course, the immaculate gardens, delicious food, extra spacious accommodations and wonderful weather all added to make our 10 days excellent. We spoke to some folks at the pool that had only been at the resort a day and a half and they were already planning on returning. Velas Vallarta continues to impress and we can’t wait to return! Rest assured, you will get a safe and high-quality vacation!

    Far exceeded our expectations

    Reviewed by Bigfork1(Kalispell, Montana) on Apr 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful and friendly staff- The grounds are immaculate- Modern and extremely clean suites. Delicious food! I can't say enough great things about our stay - The only thing I would do different would be to stay at Velas Vallarta for longer!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Vellas Vallarta

    Reviewed by Wolf-Caribou() on Mar 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I just spent a fantastic week at Vellas Vallarta in Puerto Vallarta. The whole resort is beautiful, the staff does an outstanding job of making you feel at home. They have a Covid protocol in place and we felt very safe, they test you at the resort for your return flight. This was our second trip and can't wait for the next!