Now Onyx Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5845 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The Onyx Lobby Moment's Bar.

    Reviewed by Steve-Sue-Cheshire(Ellesmere Port, United Kingdom) on Jul 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Although staying at the sister hotel next door, we spent most nights at the Onyx lobby Moment's bar, a great relaxed and friendly atmosphere, great conversation between other holiday makers but most of all wonderful staff, we cant praise high enough Jorge (Excelente) Barz and Maralin Gimenez who run the bar on the resort, they interact with patrons and keep the evenings entertaining playing off each other and supplying outstanding and imaginative cocktails. We cant wait to get back and see everybody, so if you are heading to the Onyx or Breathless get yourself to the Moment's Lobby bar to say hi and have one of Jorge's creations! Jorge and Marlalin if you are reading this, "Thank You", you helped make a good holiday Great!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Back for more!

    Reviewed by bpratt03(Augusta, Maine) on May 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been to Now Onyx in Punta Cana 2 times now and are heading back again in a few months. The first two times we went were in May and the weather was amazing. You might get a quick storm that rolls through but it never lasts. I know it sounds boring to go to the same resort over and over but they continuosly upgrade and it has been 100% problem free for us so why wouldn't we stay here? The staff is amazing and its awesome to see some familiar faces after a long flight. The food is good, not mind blowing but its pretty good and will make a turd. I highly recommend the swim out room if you have small children. That sounds backwards but we loved it around naptime because we could crack the door to the room open and still enjoy our little pool while the kids slept. The lazy river around the other pools are fun to be a bum in during the day, thats peak vacation mode. The gym is decent, enough to get a pump or a good workout in. The nightlife was cool, we have kids so we aren't getting too wild anyways so that works. If you DO want to get wild you can head next door and that place stays going until the early morning. Nightime is pretty quiet at Now Onyx , never had any issues with noise or people up late partying. Great beach that they take really good care of, tons of activities for the whole family. Play volleyball, paint, dance , it goes on and on. We spent 10 days here last time and never got bored with it. The staff is the best part of it, don't be cheap. They work hard so tip them and they will take care of you! They will either way but ESPECIALLY if you tip.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Dream Destination Wedding Venue!

    Reviewed by danielleniagara(Niagara Falls, Canada) on May 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We traveled to this resort from Nov.17-24 2019 with a group of 30 friends and family for our destination wedding. The only flaw we found was that check-in was a little stressful with a large group. Many rooms got mixed up (king bed vs 2 double) , but in the end we got it all sorted. My husband and I got upgraded to the Preferred Club, which was honestly one of the best things because we got to meet Rafael, our butler for the week. If you are getting married at any of the Now Resorts I highly recommend getting this service as he was a huge help during the week to organize things for our group. We didn't think we would ever use the butler service, but Rafael was a life saver and was great to deal with. The resort itself was fantastic! The staff were super friendly and helpful. Always fast and fun service everyday. The food was amazing, and there was no complaints from anyone in our party. Many of our family members had personal favorite servers and had excellent service all week. The beach was a definite highlight, very little rocks and the waves were tons of fun! They have boogie boards to use and we highly recommend using them. The beach volleyball court is also great fun. The staff that organized and conducted all the activities were very high energy and super fun! We had a 2 hour water balloon fight in the main pool, with the upper level vs. the lower pool and it got pretty heated. It was hilarious! We did have a few complaints from our group that their TV's did not work properly or have remotes, but after a day or two most of the problems were resolved. Another thing is that the Jacuzzi on the balcony take foreverrrrrrr to fill up, so plan ahead! Wedding Review: Karen, the on-site wedding coordinator, was a pleasure to deal with during the whole week. She was always easy to reach and was quick to respond to questions. They executed every little detail that I had wanted to perfection, down to the exact colors of my floral arrangements, and seating. They set up all decorations and items we had brought down with us and made sure everything came back to us safely. We had our wedding ceremony on the beach, and it was stunning! We had my brother officiate our ceremony and recommend that for others because it added a great personal touch. Cocktail hour followed at the garden gazebo (because there was a possibility of rain and it was covered for our guests). Our private reception followed in their ballroom, which was more perfect than we could imagine. It was a perfect size for our group of 30, including the dance floor. We highly recommend using a dance floor in the ballroom because the floors are carpeted and it made the experience all the better. We got the gold sit down dinner package and had the caprese salad, tomato soup with tangerine, steak with mushroom and red wine sauce and strawberry cheesecake for dessert. Everything was a hit and delicious! The wedding cake was by far the best thing we had all week, we chose a vanilla 3 layer cake, each with different fillings: strawberry, dulche de leche and pineapple. We brought our own cake topper and edible shells and they decorated it perfectly. It was not only the most beautiful cake I've ever seen, but also the most delicious I've had in my life. It was moist and the perfect sweetness. We opted for he DJ Services and highly recommend it, as originally we were just going to use our own music. The DJ kept things running so smoothly and it was well worth it! We extended our reception by 2 hours and we wish we did longer because it was so much fun! (Our only regret) Our servers at the ballroom were amazing. Shout out to Jose, who we kept dragging out to the dance floor to do dance battles. Our photographer Amalia from WBA Studios was such a pleasure to work with. She didn't make things awkward at all and our photos were amazing! We also got the video package as well and are so thankful we did because we could share it with those who couldn't come, and have something to look at in the future. We regret not getting extra time for the photos and videos during the reception (as they only cover the first hour). We had to rush a little bit through speeches to get everything in. All in all, this was a fantastic resort and we wish we would've stayed for our second week in Punta Cana instead of travelling to another resort. We will definitely be back! Thank you so much to everyone who made our week so special.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Large group FAMILY vacation!

    Reviewed by Candace F(Winnipeg, Canada) on Apr 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We traveled with a total of 6 families in our group. I chose this resort as I have been here once before and loved it. So many great things I don't know where to start. Our room was beautiful and they were able to fulfill all of our room requests which was fantastic. Preferred club is where it's at. Honestly so worth the price. Danilo is the MAN! He was the butler for my entire group. He found us each day on the resort and came and spoke to us, helped us to arrange dinners, allergies, special occasions, excursions, you name it...this guy did it for us. I can not say thank you enough. The restaurants were all fantastic! The Italian and the Blue Water Grill were our fav's. Every morning for breakfast Miss Sonia always made arrangements so we could all sit together as a large group. Juan....he even remembered me from my last visit! He was the best server. And the Barefoot Grill delivered everyday. My children loved their chicken burgers and fish fries. Super yummy and fresh. Thanks to Eliphet and Jomiset for always keeping us with drinks in out hands by the pools. The new pool with lazy river and waterslides is a blast. Just a heads up....they are very strict with the age and height restrictions for the waterslides. In my opinion they are set too high so my daughter was pretty disappointed she couldn't go on the slides. The evening entertainment.....my last visit here it was outstanding however this time it was lacking a bit. Of the 7 nights we found that we really LOVED only 3 of the nights. The silent dance party was the favorite. The other nights were not very exciting and even repeated trivia twice that week. We did appreciate the movies outside every night. Kids loved that. Starwars, Lion King, The Greatest Showman, etc. with popcorn. The beach was beautiful and clean. We did find that they ran out of beach towels quite quickly and had a hard time keeping up with that. I did have a massage at the spa....the massage itself was great however the spa is a little dated. Overall.....great visit. I would feel confident recommending it and I would absolutely go again.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Brief stay

    Reviewed by ulouip(Brighton, United Kingdom) on Apr 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We visited this property for 4 days in March, it was a brief stay as we were moving to the newly opened Dreams Macao. The Now Onyx was a very large resort, we found the rooms to be perfectly proportioned, cleaned and of a good standard, we stayed mainly by the kids pool and this was a good size and depth for our toddlers to splash around. The food at the buffet restaurants was plentiful, there were lots and lots of options, the downside was the temperature of the food, we could see they were making such an effort to provide so much choice and the areas were replenished, kept clean, staffed well but we could not understand why everything was cold. The bar staff around the pool area were attentive and we had no problems getting towels. We really liked the layout of the resort and enjoyed the village style area with the ice cream, coffee shop and burger joint. We only saw one evening show due to having little children, but this seemed very well put together. Overall this was a great 4 star resort and seemed to excel at the All inclusive option, if they could just get the food hot then there would be no complaints!