Grand Palladium Palace Resort, Spa and Casino reviews
12928 TripAdvisor reviews
poor accommodations and guest service
ssherry1972 (Atlanta, Georgia) on Mar 21, 2024
Electricity went out for two days. They fixed it the first night but went out again the next day . Had a couple of roaches in bathroom. Toilet seat was broken off and sitting next to toilet. water would not go down the drain in the tub . black around inside of tub prob from the water sitting. Food was not that good. Steak was very very salty . Alcohol had to be watered down. I had 5 cosmos and did not feel anything. The resort is very pretty . Loved the beach . The SPa area is totally worth it. Very relaxing. The massage was the best.
Great stay. Would come again
PeterD11588 on Mar 21, 2024
We had a great time. When there was a problem, the Rafael and the staff were prompt to fix it. Food and food variety was great. We wished the lunch buffet at Poseidon had a little more variety from day to day, but overall good. The other restaurants had great food and service. The breakfast buffet was great as well. Our room was always cleaned and restocked. Some days I wish the room was done a little earlier. We’d get back from the beach at 3:30 and staff still hadn’t gotten to our room for new towels to use. But we also understand you can’t clean every room at once. The only negative we really had is when people claim chairs at the beach and pool then leave for hours. My wife and I got to the beach at 7:45 after breakfast when no one was there. At 11am we had a German couple standing over us complaining that we took their spot. They left nothing, but claimed they put an X in the sand claiming the seat. We watched couples put belongings on chairs, immediately leave and then come back over 5 hours later. Countless people went up to those chairs then saw the belongings and left. Some left the beach completely so they didn’t get to enjoy it because of someone else. Maybe have staff watch for that on the beach and pools so it’s not allowed. But other than that, we had a great time and are considering coming back next year.
Vacationed March 2024
kaylamartin8 on Mar 21, 2024
Air conditioning in rooms is poor, food quality made us very ill, beach has very little sun chairs so likelihood of getting one is rare unless you are up at 6am. Beach is very small and not advertised correctly by pictures on website. You will be swormed by staff to sell you stuff at every entrance, exit, pool, and beach. Concierge will try and swindle you to become a rewards member by tricking you into a lunch and welcome gift.
Great facilities, poor service attitude!
rortiz2024 (San Juan, Puerto Rico) on Mar 20, 2024
The Palladium facilities were very good. The room was great, particularly the bathtub and the the loft (two levels room). The food was Ok and the pool, spa and the beach were all great. But the service attitude of the personnel was nowhere to be found. They do need to be train on customer service. We were there to work and when done, we wanted to be a fun environment, not surrounded by people that look like they do not want to be there.
Good Value
glennhT7337XJ on Mar 19, 2024
We thoroughly enjoyed our stay at Grand Palladium Palace Resort Spa & Casino. We enjoyed our beach and pool time and the restaurants/buffets were great. Our only negative feedback is that we had a loft room and found it somewhat impractical. The shower/tub situation was strange too and we had a rough time controlling the water that ended up on the floor.