Secrets Royal Beach Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13831 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing stay at secrets royal beach! Awesome staff!

    Reviewed by Karencab27() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I stayed November 16-23, we got king tropical view room and were upgraded at check in to a preferred room type. We were a little nervous to travel and stay at a resort due to COVID but that fear was immediately put to rest when we arrived. The resort is immaculate. From the moment you arrive your luggage is sanitized, you have to sanitize your shoes when you walk in and there is welcome hand sanitizer for you. They do an excellent job cleaning the lobby and the tables in between guests. The staff did an awesome job of wearing their masks at ALL times. Pool areas and bars/restaurants are always being cleaned and sanitized. I felt completely safe here at this CLEAN resort. I can't express that enough, of how excellent the staff was at following COVID protocols and cleaning. Santo at the Lobby bar and showtime bar was outstanding! His service was excellent, he gave drink recommendations, and kept us laughing while we sat at the bar. He made sure we were having a fun time. One of best from our trip, we miss him already. Mini Baby, from the entertainment team was also an amazing person. His warmth and kindness shines, he always made us feel welcomed and said HI anytime he saw us around the resort. The staff at this resort is great. Baby face and Juan from the bar are also awesome parts of the team!! The food was good, it was not the best i have ever had but it was good. Me and my boyfriend are very low maintenance and are not complainers at all, so it was good enough for us. The french restaurant was the best! The food was very good there, then the japenese, and then the Mexican. Breakfast at the international buffet was delicious. All the meats at the restaurants were amazing. Room was always cleaned everyday, left immaculate and we were always provided with new towels and refills on drinks. The AC worked so good lol i would be cold in the room most times. Strong AC and good wifi! and awesome room service and housekeeping. Bed was so comfy and shower was so nice. All around every single department of this resort did an OUTSTANDING job. The shows were very nice at night and they were always playing music, had performers singing, dancing, lots to do and see. They are doing their absolute best to make everyones vacation amazing. All the staff was amazing, anytime we walked by them they would always greet us with a smile. Super friendly staff, they make the resort even more amazing. I would recommend this resort for anyone and we will 100% go back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Thanksgiving vacation

    Reviewed by TravelingRog1(Miami, Florida) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just spent 7 days at Secrets over Thanksgiving. The resort was beautiful and the staff was amazing. The hotel recently went through a renovation. The grounds were pristine and very well maintained and the restaurants were beautiful. The resort was at about 15% to 20% occupancy so it felt like we had the resort to ourselves. It was a perfect time to go. We upgraded to the Preferred club and felt it was worth it. We used Olio (preferred guest restaurant) and the preferred beach area the most. The separate preferred pool area was nice and we spent a bit of time there. I imagine this would be more beneficial when the resort is busier. They have two large pools which we spent more time at since they weren’t very busy. There was the main pool with activities and music and a large, quieter pool lined with about 15 big beds, chairs and numerous smaller round beds. This was great as there were never more than three or four beds being used. Staff- All the staff was amazing!! Some notable wait staff were Alejandro, Alieu, Modesto and Manuel P. They move around to the various restaurants and it was a pleasure to be served by them several times. Rosa at the preferred beach was awesome!!! She took great care of us along with Antonio Bandera and la Chiqi. Rafael was our attentive butler. We connected on WhatsApp so it was easy to get a hold of him and request anything we needed. And of course, Omar, who replenished our minibar and kept us stocked with beer, water, rum, soft drinks and champagne. The barefoot grill guys were amazing but forget their names. Great chicken and they kept our Yeti’s full of beer! The food was pretty good, especially considering it’s an all inclusive. It’s not gourmet, but much better than other all inclusives I’ve been to. We ate at all the restaurants and felt they were all good. The French was our favorite. They had nightly music and entertainment which was good. Downsides- the air conditioner in the room was sensored driven so at night it would turn off when there was no movement. Woke up sweating most nights. There was a few times our meals were wrong, seemed to be due to language barrier. Not a big deal for us but I could see how it could frustrate some people. The beach was great! They had a security guard there 24 hours. Vendors were a bit annoying but easy enough to ignore. The resort is on a very Long Beach and the neighboring resorts also appeared to have low occupancy which made for very peaceful and quiet walks. No crowds to deal with along the beach. With the low occupancy, there were always chairs and beds available on the beach. Covid- all the hotel staff wore masks but guests were not required to. Most guests were not wearing masks and we did notice a few larger groups who appeared to have just met. We were more cautious and wore masks and kept to ourselves. We felt fine with this and still felt safe. We just kept our distance. The resort was extremely clean and we noticed the staff sanitizing chairs and tables and luggage. We were given hand sanitizer every time we walked in and out of restaurants. There was also masks and sanitizer in our room welcome kit. We felt the resort was doing their part even though some guests may not have been social distancing or wearing masks. Overall it was a great trip and are very happy we went. We felt safe and were very spoiled since the resort was so empty. We worry we wouldn’t get the same exclusivity and peacefulness when it’s at full capacity.

    Our holiday was amazing

    Reviewed by Ramshan10(Zurich, Switzerland) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We booked the Preferred Junior Suite with partial Ocean View. We stayed there for 9 nights. The room was very nice and clean. The staff is very friendly and helpful. Specially our Butler Miguel was there for us whenever we needed him. He planned our amazing romantic dinner at the beach and booked for us all the restaurants through the week. He was always in a good mood and we could feel his smile and happiness through the mask. :) Also our concierge Gladys helped us whenever we had any questions or wishes. We also recommend to get the delicious omlets at breakfast from the very friendly omlet chef Luis. We thank you all for making our stay wonderful! We will come back for sure! Greetings from cold Switzerland Ramshan & Tanya

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Great Staff and Service

    Reviewed by Robynl9782() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just stayed at Secrets Royal Beach for 8 nights and the service was outstanding! Sergilio and Luis C were awesome at the pool bar and kept the party going (mamajuana, mamajuana, mamajuana!) Angel and Margarita kept us hydrated at the pool! Wilkin and Manuel P provided great service in the restaurants! Best Bloody Mary in the place was served up by Moises. Reyes, at the front desk was always welcoming. Everyone made you feel at home but these staff were standouts and made as want to come back again in the future! Thanks for making our trip fantastic!!!

    Excellent resort !!!!

    Reviewed by issaurac() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing resort !! My husband and I came here to get away from the Covid chaos and it was absolutely worth every minute/ second. The resorts takes very great measures in maintaining everything absolutely clean, and following the Covid guidelines. The restaurant were all amazing,- although a few things were limited like the casino and some restaurants, the staffs did any outstanding job in making sure we were happy and helped. I’m personally glad I came during the “covid season” mainly because the resort is not open to full capacity yet, soo we had more room and space around all the amazing pools, and bars. One of the staff name Menoica, was Absolutely amazing throughout our entire stay, she helped us with our reservation for dinner and making sure everything was excellent.