Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 19372 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing Time

    Reviewed by Footprints792485() on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I had such a great time at the resort. It was a great getaway from the USA and the craziness here. Here are my complaints: 1) Initially, I was not very impressed because we had to wait 3 hours to get into our room. It was hot and we were just so tired from the traveling. We were 'early' for the check-in so can't really complain there. 2) The first night I was kind of grossed out because it looked like our sheets were dirty but they quickly fixed it the next morning upon request. 3) The cleaning crew did create a tear in the cord in my Dyson Air Wrap that I just purchased a couple months ago. They unplugged the device and the cord got caught in the toilet door. This item is $500 USD and I am not too thrilled about that. It even shocked me when i was doing my hair. However, the concierge gave us their phone number and told me to contact them just in case it is broken. It works but I will need my husband to put electric tape on the tear and it was going in and out of working. This was very frustrating as the item is so expensive and new. I guess I will see what happens after Thanksgiving is over. They did end up giving us a private dinner at Chez Isabelle one night, but it wasn't really any different than the normal dinner and definitely did not make up for the inconvenience of my hair tool :( The time away was great. As other people have stated they are recovering from a hurricane and COVID has greatly impacted their business so a lot of things were closed. But it was still such a wonderful time. Onto the food- Spice: Highly overrated. It's hibachi, if you have it once then you've had it at all places. But still very good. The chef put Siracha in the Hibachi and I will forever do that now. Basmati: Oh my favorite place! Never really had Indian Food before and it was so delicious. Benjamin & Mario were so polite and kind. Agave: Very good mexican food. It is nothing like Tex-Mex that you would get back in the states but it's good food. The Strawberry Marg is where it's at! Marcel was my favorite waiter in the whole entire resort. He seemed so genuine and interested in us and made us feel welcomed. He definitely deserves a raise, you can tell he truly cares about his job and he wants people to have the best experience. Chez Isabelle: The food there is excellent. It is fancy and I did not have a bad dish. The Jamaican beef was so good. Loved everything there. The Tapas place was great as well. I did not try the Grille. The breakfast room service is great but I was not a fan of the room service in general. The fajitas and chicken fingers were good for a late night snack. Breakfast at the buffet is good, the omelet is so tasty! For lunch, I was not entirely impressed with the options but the places that were open were so-so. We honestly just enjoyed the pizza out by the pool the best. The drinks were all great. My husband did not like the way they made their mojitos. But overall, we live for the drinks! We went and got a massage and if you want someone to really get into your back, ask for Ivan! Loved him! The service all around was incredible and everyone is SO NICE. The shows were entertaining and my favorite were probably the beach activities. Christian was a ton of fun to play volleyball. The best activity overall though was the silent disco, we could have done that again on another night. We danced so much that my feet started bleeding!!! 10/10 I was so shocked on the room size and the alcohol in the room and the little mini fridge. The shower is huge and it's just a beautiful room. The cleaning crew did a great job on making sure everything was in tip top shape. Our favorite thing is to sit in the hot tub and we had to try out several different tubs to find the "hot" one. I would suggest that the tubs be much hotter. A lot of the time they were lukewarm. I know I may have sounded like I was complaining above but we really had a great time and if we go back to Cancun we will stay at an Excellence Resort again. The weather wasn't that great when we went but the resort was that much fun that it didn't matter too much! We met a lot of great people as well! The most frustrating part for me was the hair tool and for my husband the mojito! For both of us we would say we would just wish the hot tub be hotter. You will not regret going here. This will definitely be a vacation that we remember forever.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing!!

    Reviewed by Aconner2020() on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Excellence is incredible! Everyone here is very accommodating. We especially loved Gonzalo’s pool activities like aquafun and movie trivia! Gonzalo is very good at getting everyone excited about the different pool activities.

    Paradise!!!

    Reviewed by justinmI138WK() on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from a 6 day stay a ERC and we had a great time! From the moment you step on the beautiful property you are treated with the upmost respect. Everyone is so happy to be there and they truly take pride in their work and serving the guests. Maria, the front desk receptionist, took really good care of us and went above and beyond her duties to ensure we had a wonderful stay! Thanks Maria you are the best!!! The rooms were extremely clean- housekeeping would restock the mini fridge and clean the room a few times a day. The pools and spa area are top notch. Sonja and Erika are the 2 ladies that took care of us at the spa and that is an experience you don't want to miss out on. We will definitely schedule another spa package with them. The restaurants were also really good and service was great. The grounds crew really did a great job cleaning the seaweed off the beach everyday. We do not have one complaint and cannot wait to return to ERC!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Anniversary getaway

    Reviewed by cmcioffi(Phoenix, Arizona) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have now visited Excellence Riviera Cancun twice. I wasn't sure what to expect while the resort recovers from the pandemic, but our experience truly exceeded our expectations. Every single member of the resort staff went out of their way to make sure we had an great experience. They were even more focused on customer service. I was also happy to see the resort's entertainment was not limited and the restaurants were just as I remembered them from my previous trip. We can't wait to visit again. We highly recommend this resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Vacation and Wedding

    Reviewed by I490ZCrickm(Meridian, Idaho) on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first trip to Mexico for my and I. We were blessed to go with a group of friends from Idaho for a wedding and a much needed vacation. Upon arrival to the resort, it was apparent we were in for something special. After checking in, we were shown to our room by Javier. He thoroughly explained all of the amenities in our room. He had a great personality and sense of kindness. Our room was in building 6 with a swim-up pool adjacent to the main pool close to the beach. Although the weather was a little windy, it was still nice and warm. Let’s just say, we made the most of it! The resort was very clean and tidy. The staff works tirelessly to keep the place looking great! The entertainment staff were also fantastic!Christian, Leydi, and Gonzalo took care of the activities at the pool and on the beach! The bartenders, DJs, and waiters were also great! Big thanks to Luis, Lino, Antonio, Ramon, and Armando! (My apologies, as there were many others!) They kept our beverages flowing at the Martini bar, swim-up bar, poolside delivery, and at the Sol!!! Perfecto! The food? Amazing! Our Hibachi chef Daniel was so entertaining and kept us laughing. We saved the best for our last nightly dinner at Oregano located in Las Olas. Fransisco was our waiter and was spot on with his service. The nightly entertainment was also top notch! You could literally stay at the resort for the entire vacation and stay busy with fun things to do! Sadly, after 7 days, it was time to go! We loved every minute of it! We will be back! Once again, big thanks to the Excellence Riviera Cancun staff for making our stay so memorable!!!