Fairmont Mayakoba

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6228 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    5 Star All the Way

    Reviewed by JSCHWITTS(El Paso, Texas) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second stay at Fairmont Mayakoba. I was really glad we came again. First trip was flawless. We had a signature suite casita. Very well appointed. This trip we opted for the beach area casita. I cannot stress how different our trip was this time. My wife and I had a large villa this trip. It was walking distance to the beach and main beach bar/breakfast/lunch area. If you’ve never been here, a regular room is a 5-8 minute bike ride or 20 minute walk to the beach. The convenience was so amazing. Don’t get me wrong, we really enjoy the bikes. But, it is amazing to just walk out to the beach. The beach area casitas have zero privacy and are more expensive. Our room had an amazing canal view on the back deck and beach view from the roof top deck. We also had a nice plunge pool. The pool can be heated if you just ask. Ask who? You ask your butler. Yes that is correct. The beach area casita comes with a butler. Daniel was the most amazing human being. I asked him to have fresh local flowers in the room on arrival and his response “It would be my pleasure” was all we heard after that. My wife forgot her Omoprezol and he was happy to get us som 30 minutes after asking. Daniel set up all our reservations and gave us amazing tips about the property. He got us an amazing boat tour through the canals. He also had a bottle of champagne waiting for us on the boat!!! I didn’t do this on my last trip because it would have been a packed boat. This was so personal. Daniel made this trip. If you’re on the fence,book it now! If you’re unsure if the extra $ for the better room is worth it, do it! I would also like to say Erik at the pool, Emilio at the Brisas bar also made our stay extremely memorable. Always smiling and asking what they can do to make our stay better. In fact I would say that every single employee we met, was over the top with amazing hospitality. I can’t wait to go back.

    Perfect Vacation for Adults OR Families

    Reviewed by Anne Marie B() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I've stayed at several "Five Star All-Inclusive" results in Mexico....and this is BY FAR the best resort that provides the luxury experience with very reasonable all-inclusive rates. We've stayed with our young children and then again with our friends without kids. Both trips were amazing. The spa is spectacular with wonderful staff. Hans is one of the experience managers with Ki and the Beach Side restaurant and he took such good care of us. A special shout out also to Gabriela and Penelope, both with concierge and reservations, and BOTH were also so responsive and helpful to ensure our trip was perfect. All-in-all, this hotel has done a fabulous job earning our business...and I've already got two more friends visiting the hotel later this year on two separate trips because of my positive experiences staying here. Talk about client retention! To the Fairmont Leadership Team - I am 100% confident your staff is as stellar as it is thanks to all you do to make sure they're working for a great company. WELL DONE and thank you. It certainly shows. Also - on a final note - we stayed during the COVID-19 pandemic and I honestly felt the safety practices there (eg. temp checks everywhere, shoe sanitization stations) were far and above what we see in the US. It felt extremely safe.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Can't Wait to Come Back!

    Reviewed by mydefouw(Columbus, Ohio) on Nov 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The property is amazing, and we received outstanding service. The employees all appeared to enjoy their job and were intent on ensuring we enjoyed our vacation. And we did! We chose the all-inclusive package and a room near the beach. Our butler, Daniel, was always very helpful and worked hard to anticipate our needs. There was a mandatory health questionnaire we had to fill out before arrival in the country. There was temperature scanning as we exited the airport and temperature scanning before we were allowed on the resort property. Once we reached the entrance, our bags were taken to be disinfected. We were then taken to a handwashing station to wash our hands, have our temperature taken, fill out a questionnaire, and disinfect the soles of our shoes. Once this was completed, we were provided a safety pack with a mask, hand sanitizer, and other essentials. Only then were we allowed to enter the lobby of the hotel. This was our second trip to this property. We will definitely come again. Thank you for making our vacation so enjoyable.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Fairmont Mayakoba

    Reviewed by Wmhins(Norwell, Massachusetts) on Nov 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am a business traveler of 45 years and the personnel of this resort are outstanding. I recently stayed in one of there beachfront units. I was graciously allowed the service of my butler Danny who was exceptional. This guy goes over the top for the smallest of tasks.He also takes the time each day to find you and check that your every need Is catered to. I have stayed here many times and have a great relationship with Danny’s manager Cain Monroy who is the ultimate in guest professionalism. If you ever have the chance do not miss the opportunity to enjoy this resort . Bill H. The Wm.H.Co.Inc.

    Amazing Trip to Fairmont Mayakoba

    Reviewed by JaredB911() on Nov 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I recently had a quick 4 night trip to Fairmont Mayakoba. We upgraded to the Beach Area Casita Suite and definitely enjoyed being close the beach, beach pool and Brisas restaurant. The shuttles back to the lobby ran frequently or you could grab a bike for a quick ride over. The food at every restaurant was great, we tried every restaurant except for the Korean Bbq. A special shout out to our butler, Daniel, who was so responsive at making dinner reservations, golf tee times, booking a cooking class or literally anything else we needed. He definitely made the trip that much better. We'd definitely recommend the Fairmont Mayakoba for a great option on one of the best beaches in the Mayan Riviera!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5