Iberostar Grand Paraiso

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7912 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    We love Karen

    Reviewed by Hartfamilyvacation() on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best resort so far in Mexico. Cleanest resort we have stayed at. Staff extremely professional and polite. Resort is clean, food is amazing and beach/pool activities are fun. Boogie nights is a must see show Only suggestion is to have good walking shoes as it is a big resort. Karen and her coworkers were great, fun and very respectful. Highly recommend.

    Beautiful resort!

    Reviewed by Sarah L() on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Such a beautiful resort! We went with three other couples and had amazing time. It was very clean and the service was excellent. They said they required reservations for dinner (which we did) but the first night they said their wasn’t any available. However, we just walked in and were seated right away with few people in the restaurant. So not sure why they said there was no availability. Other than that, everything was great!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great!

    Reviewed by Rhonda b() on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    What I love...great beach, crashing waves, adults only, swim up pool bar. Palapas on beach with lounge chairs and attentive wait staff. We had a beautiful ocean view room. The hotel is outstandingly beautiful. Adults only. You can lunch at their dining room by the ocean or they grilled food everyday by the pool. Hamburgers were great!! So was most all the food they serve by the pool. We had about six of us in our party and had difficulty scheduling dinners at almost all the restaurants. We ended up eating dinners at the buffet more than half the nights. Good entertainment in lobby bar and the theater, if you can stay up that late after a day in the sun. The lobby bar espresso martinis are the best!!!! We had a great massage in the spa and also one on the beach just off the property for a third of the hotel price. You can walk along the beach outside the property a long way. It was very beautiful and peaceful. The staff was very attentive and helpful, probably the best we have ever encountered. The Grand is Oberostars 5 star resort, they also have four other Obero resorts walkable or cartable. You have access to all of them and they all have something different to offer. It was fun exploring the resorts and the shopping district. We were fortunate and had perfect weather for the Riviera Maya in January.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Vacation 2020

    Reviewed by VacationMexico2020() on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from a wonderful vacation at the Iberostar Grand Paraiso. One of the best resorts we have stayed at. Can’t say enough about the facilities, restaurants and staff. Everyone went out of their way to ensure our vacation was memorable. In particular, Getssemani, who is a member of the entertainment group was delightful to interact with. We also want to acknowledge other entertainment personnel Brayan, Daniel, Adrian, Aaron and pool concierge staff Diego and Mirna. Thank you for a memorable time. Valerie and William

    Amazing facilities and food!!

    Reviewed by Scott S() on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a bump our first day there, but kudos to Anahli in the PR office for quickly getting everything straightened out to our liking. The views are amazing and the weather was near perfect. The facilities are maintained impeccably and the food was absolutely fantastic. The buffet dining was over the top in terms of selections and quality. Octavio makes the best omelettes and the guy was also around each night roaming the buffet dining as well as ala carte restaurants. I'm not sure when the poor guy sleeps. Staying on the restaurants, I highly recommend the waterfront Caribbean restaurant for lunch. Sit out on the deck and enjoy the views of the sea. Lobster, crab, mussels, and a ton of other options. Tony's steak and seafood was very good (had the rib eye and crab) . The Italian place was one that I would not bother with. The food was just ok and it took a long time for the whole meal process. The Japanese steakhouse was AMAZING and our Hibachi chef Bautista did a fantastic job showing off his amazing skills. All agreed that he was one of the highlights of the trip. The daily entertainers/staff activities team did an amazing job of remembering people's names and coaxing them into the scheduled activities. Daniel. Aaron, Oscar, Orlando and Tsunami did everything throughout the day and night. Basketball, rifle, human bowling (inside the giant ball you roll at giant blow-up pins), volleyball (pool and beach), ring toss, field goal kicking, and on and on. If you missed out, Sha la la....to the bar! Daniel got people going at night with his karaoke and corralling people for the various shows too. Lully in the Rhapsody bar makes great drinks and is great at suggesting new drinks to try. My daughters (ages 19 and 21) were amazed at how quickly the activity folks remembered names and where you are from. Speaking of the bar, Alberto ALWAYS has a smile on his face at the swim-up bar and he makes amazing drinks. I couldn't wait to see him each day carrying on conversation, answered questions, and mixing drinks like a symphony conductor bringing all the elements together. Aaron's swim-up bar bingo calling is the most fun and hilarious time you'll have! "GGGGG" "iiiii" and "O-my-gosh". Lastly - but certainly not least - I have to mention our butler. Mariana was our primary butler and she catered to our every need from restaurant reservations, to stocking the bar, to any other need. She always had a smile and gave EXCELLENT service!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5