Iberostar Quetzal

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5723 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Good Vacation With Only a Few Improvements Needed

    Reviewed by tammygregan(Calgary, Canada) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I wanted to rate all inclusive vacation as a four simply because of the service. All of the staff go out of their way to ensure that all of your needs are met. The kitchen staff, cleaning staff and entertainment staff went above and beyond what we expected. They were never looking for tips which made us want to tip them even more. What a dedicated staff. The food was amazing. I loved the fact that there were so many restaurants to choose from. The Mexican and Mediterranean were my favorites. If you book the Mediterranean make sure you book from 7:00 pm on as that will ensure that the air conditioning has done it's job by then. Bring afterbite and some sort of topical ointment for the sand fleas. I was chewed to death and my legs were quite a mess. However, my husband and daughter only had two bites each so it was not an issue at all foe them. The beach is beautiful. The sand, the water and consistent breeze make it the optimal conditions. There was an abundance of seaweed piled on the beach and the workers tried relentlessly to keep ahead of it. However, the were only using wheelbarrows which limited what they could do. I was surprised that Iberostar did not use machinery to help these workers do their jobs. There was however, always seaweed free spots to swim. On the chance that a wave rolled in with a bunch of seaweed,it was not slimy and rolled away quickly. The entertainment was good and the staff really did their best to make sure everyone was enjoying themselves. They worked very hard and always put on a good show. There was always something for everyone. It is also worth it to go to the session where they want you to invest in Iberostar. First of all, it was informational and second of all you end up with $200 US dollars in coupons and items that you can claim at the shops in the hotel. We ended up getting an evening dress for me, a linen shirt for my husband, a cotton romper for my daughter as well as a pair of earrings, a stone turtle and a beautiful beach bag just for sitting and having breakfast and a conversation with their lovely staff. Well worth it! The buffet also had a snack station open well past 2:00 pm. This was soooo convenient ad late at night it's great to be able to grab some pizza, wings, nachos, burgers and fries etc. That's exactly what people need in the wee hours. This was really so convenient and does not hsppen at many all inclusives so we were really impressed. I was a little put out when I saw a cat use the beach as a litter box right after sunset. That was disturbing and did turn me off from the beach after that. But it was our last night there anyways. There is an abundance of wild animals on the premises that are in their natural habitat which is cool to see. There was a family of howler monkeys that would come a sit on the canopy above our patio each day. It was really fun to watch them. There are also flamingos, tortoises, iguanas and small animals that look like baby cababerras. There were also so many great excursions to go on but we didn't partake in any. We did however go on the shopping trip which included a jewelry factory, tequila factory and a trip into Playa del Carmen. If you like the cream tequilas at the factory (coconut one was to die for) make sure you buy it there. For one, it taste much better than the ones they sell at the duty free and it's the same price. Overall, it was a very good trip and worth the money we paid as a last minute deal.

    Beautiful pool, noisy place

    Reviewed by 2bfrank2018(Boston, Massachusetts) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Pros are: great staff, warm, enormous pools, zumba, volleyball, ping pong, games. Animals (peacocks, agoudis, and a few monkeys) are abundant on the grounds, which is fun for the kids. Lots of fresh fruit and vegetables to eat, mostly good food (not fabulous) but that’s usual fare for all-inclusives. Con: primarily the noise of the shows at night. The first night it was ear-shattering and kept our kids up until after 11 pm. I complained and got us moved to a room facing awayfrom the theater, which was much better. Overall, it’s a great place to relax and get away from it all. The beach was lovely; all of the coast has an issuewith excess seaweed. It kept my kids out of the ocean but I didn’t mind it. Luckily, the pools were amazing!

    Wonderful trip

    Reviewed by Danielle W() on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my first time in Mexico because one friend she take to here and I love it all the resort it's very good and the people very friendly. We meeting a Eugenio from the bar he was so nice with us and he's teaching Spanish. Entertainment: we play roummy with Eddy he was wonderful and of course we can't forget Alejandro he was dancing every night he was in the boogie nights show and he teaching Zumba like a champ thanks for all everybody see you in my next trip in Mexico.

    Brilliant hotel, we can't wait to return for a 3rd time

    Reviewed by Kerry W(London, England, United Kingdom) on Apr 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here 11 years ago as a couple and returned this year with our 9 year old and parents and we were not disspointed. I could write a very long review as I have lots to say so will put in bullet points. * Hotel grounds are amazing, monkeys, koi fish, flamingos, peacocks, swans and lots of other friendly creatures, I never got bored of my walk to the pool in the morning *lovely big pool, a sports pool, a adults only swim up Bar pool... Private beach.... Something for everyone *lots of restaurants to eat in, lobby areas and main stage to get drinks in and they even have a sports bar that's open from 11 am until 2 am which my partner and step Dad appciated. *The whole hotel including beach and pool area is kept impeccably clean at all times * Now for the entertainment team, they are brilliant, entertaining, engaging, helpful... The pool games and stage games are brilliant and lots of fun. A special thank you to Carlos in particular. Overall we love this hotel and can't wait to return. Well done iberostar and team

    review

    Reviewed by mayaramzy() on Apr 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    we are more than happy this is our first time at iberostar and we just feel in love with the resort great food nice rooms nice service all time many animals around the hotel great great entertainment staff special carlos so friendly so nice with everyone we just love him great shows aswell everynight we will be back next year for sure!!!! so

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