Iberostar Quetzal

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6813 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Our First Time and Won't Be Our Last!

    Reviewed by KevPEI(Charlottetown, PEI) on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited here a week ago with our 2 teenagers 15 & 10. We were thoroughly impressed by the cleanlinless of the facility. That includes our rooms and also cleaning the seaweed off the beach. We stayed on the Quetzal side in the 2100 block on the 3rd floor. FYI there are no elevators. We had a king bed with a cot and a sofa bed and it was fine for our family. Beds were comfortable. In comparison to other resorts we have stayed in the walls were quite thick and we could never hear anyone on either side of us. Housekeeping service was good at first but gradually seemed to decline a bit towards the end of the week with no refills for shampoo, body wash, bar fridge, etc. My teens were disappointed in the lack of towel animals (even after a big tip). We thoroughly enjoyed the food at the buffets including the late night snacks with pizza. Lots of food, good quality, variety and quantity. The 3 a la cartes were amazing but the Japanese was definitely the best and most appealing of the 3, then the Italian was a close second followed by the Steak house which was good but not as good as we were hoping. One night our youngest daughter was ill and they allowed us to create a plate of food from the buffet and they took the plate of food right up to our room for her. The beach was clean as they work hard to remove debris and seaweed and they rake it daily. The beach bar server there, Ofelia, is amazing. She works so hard and deserves a raise! We were always able to find a nice spot with some shade and it was also close to our room and close to ice cream, Uxmal buffet, bar and snack bar complete with burgers, fries, hot dogs. The only thing was that it was windy and made for great waves but unfortunately could not go out snorkeling because it was too wavy. Every day they do a different food item cooked right on the beach with 2 huge pans. One day it was seafood paella, another tacos, etc. Our teens thoroughly enjoyed the eco system in the middle between the 2 resorts with a really nice walk way, with a ton of animals like monkeys, peacocks, tortoises, iguanas (could not see any), coaties, tucan, parrot, etc. The evening entertainment really wasn't that great. The only excursion we took part in through Sunwing was the complimentary shopping. What was told as 4 hours turned into 5 hours, much to our children's boredom. The catch is that at first you have to go to a jewellery store, then a tequila shop, then finally to 5th avenue. Yes, it's free, with the shuttle, but would not really recommend this excursion. The resort overall was great. Would go again. They also had a craft painting area which my one daughter enjoyed. The pool however was far too deep for my younger daughter and rather cold! Other than that, had a great time. Would return.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Not as fantastic as our first trip

    Reviewed by tammysA3394MH() on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Grounds and rooms are great. My sister inlaw and her sister booked a massage for $55 (for 30 min) and her sister signed off on the paperwork. When they go to the room my sister inlaw realized the paperwork had $85 on it. She called and they said you can cancel and pay 50%. When we went to the lobby and complained we were told "but you signed" it was totally misrepresented what the ladies booked. We had the manager come over to us in the lobby bar and continue with the "yeah but" it was awful. If I was PR I would have shut it down and apologized but she did not. We had guest ask what happened etc. The next night in the lobby bar the one waitress(Neyci) would shove her way in and slam our drinks down, take our drinks before we were done and then ignore us. The rest of the staff was great. At the end of the evening the resort decided to waive the fee. I think we will venture outside of this resort next time.

    Fifth stay at Iberostar Quetzal

    Reviewed by Davshow(Cedarburg, Wisconsin) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our fifth stay. It never disappoints. Everything was great. Only complaint would be that we did not have a king bed in our room. We had two full size beds and one was very firm. Overall thought this is our favorite vacation spot!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Iberostar Tucan Quetzal a perfect family vacation resort

    Reviewed by Kate L(Smithers, Canada) on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at Iberostar Tucan/Quetzal over New years with our 2 teenagers ages 13 & 16 and were delighted by this quirky gem of a resort. We stayed in a Family suite which was 2 adjoining rooms in bldg 27 which suited our needs perfectly, giving everyone enough space to feel at home. Or balcony backed on to a jungle setting inhabited by Flamingos & Quetzals whose calls created a real jungle soundscape and made for some colourful dreams. We were also visited by monkeys to our delight. The rooms were clean & spacious and we were greeted with a bottle of delicious cava on arrival. The amenities were plentiful and of good quality. The resort grounds are very well cared for and maintained, teeming with jungle animals who are obviously well cared for. It is a real pleasure to walk the grounds and discover all the creatures living within. The pools are great although the beach is the crowning jewel. Wide, soft, white sand, stretching out to the turquoise, crystal clear water. Enough space for many beach loungers without feeling crowded. We did purchase the Star Prestige upgrade which gave us access to a separate beach section with more loungers, beach beds and a separate bar/lounge area. For us it was worth it as we didn't need to get there early to claim a spot, nice but not necessary. My teens spent hours playing beach volleyball and made friends from all around the world. The other beach activities organized by the star friends were lots of fun and kept them busy all day, everyday. I was nervous about the food after reading reviews but for us it was mostly great! The buffet was awesome great quality and lots of choices always with something for everyone. We ate at the Mexican, Japanese, and Italian restaurants, with the Italian being our favorite by far. The others were fine, but the buffet was just as good, or better. The drinks were good and plentiful, no issues with strength or quality. The staff at this resort were fantastic. Kind, attentive, and always helpful. Please remember to tip as these people work very hard to ensure you have a great time. The entertainment at night was fun, and engaging. Kind of mind-blowing how hard they work, every night! This resort was a perfect fit for our active family. The atmosphere is quirky, and unpretentious while still being lovely and higher end. Something about it gave off a real Kellerman's vibe a la dirty dancing kind of retro but in a classy fun way.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Coco Holiday

    Reviewed by melbaf2020() on Jan 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Lovely and clean beach?? , the food was good and different, service is great ????. I love the broadway show, movie night all of the shows, and we stay around after the shows to listen to the Latin music and dance a little bit, the entertainment it’s great. Alex Angie Fer Chocolate Sharon Aldo Ruby Carlos Flowers all the entertainers are fun and outgoing, great crew :D