Now Sapphire Riviera Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 9993 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing!!!! Book it

    Reviewed by 429wendyr(London, United Kingdom) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second time visiting this resort from the UK, we loved it so much last year that we decided we would book it again. Our second visit did not disappoint, in fact we are considering making this an annual trip in addition to a family holiday. The staff are what sets this resort apart from any others we have been to, they treat you like family and I found it emotional leaving to go home. Nothing is too much trouble and the food and resort are fantastic. The entertainment team work exceptionally hard to ensure that you enjoy your vacation to its fullest. Luigi ( his smile lights up a room ) heads up the team and is assisted by Xavier ( amazing DJ), Ivan,Isaac, Omar ( great laugh) Julio, Osidides, Carly, Katherine and Danielle. Service at breakfast was amazing with Mardo & luis getting our drinks ready before we even sat down. The bar staff are also great, Cesar, Antonio and Gabriella at the beach bar are such fun and Miguel and Jose by the preferred pool make you feel special. Carmen in the lobby, Jorge in the Asian restaurant etc etc So many wonderful staff, I wish I could list them all. Anyone who is fortunate enough to visit will experience the ‘magic’ of this resort. The rooms and building are nice , not ‘wow! And Mother Nature does often leave seaweed on the beach but that is offset by the staff and food. Looking forward to booking a return visit.

    Great experience in Now Sapphire

    Reviewed by MarvM89(Washington DC, District of Columbia) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I had an amazing time at Now Sapphire (7days). It was my first time in Mexico so i was a little nervous, but I had an great experience. Sapphire Now employees were very friendly and accomdating. The resort is more so a family resort, so expect to see kids lol. I loved that Now Sapphire entertainment team always had events throughout the day so you wouldnt get bored. On my last night they had a fire show, it was amazing. My only gripe is that the liquor were a little weak (of course since its an all inclusive lol). The food was alright, no need to eat out the resort. THE BREAKFAST BAR WAS AMAZING!!! I really enjoyed the variety of the fruit available. I wish Wash DC had tropical fruit year round lol. I honestly had a great time, don't get discouraged by the negative reviews. I cant wait to book my next stay. Shout out to Now Sapphire for an amazing stay. Extra shout out for Feliciano aka felix, he was the greatest pool guy lol

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Service

    Service-5

    First and Last

    Reviewed by GIA912() on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    No problem getting here. Transportation we arranged was spot on arriving and departing.The resort, nice but far from a 5 star. It's a solid 3 the place is undergoing construction at every turn. The prefered club price is not really worth the $ unless your traveling and want to AVOID kids. Prefered pool.THEY WILL NOT TURN THE MUSUC UP SO ITS REALLY LAYED BACK.FOOD IS SO SO, pool food area same stuff every day. No hand sanitizer to be found in public areas. 5 of us ended up sick.T THE ALCOHOL IS SERVED SPARINGLY..(BRING YOUR OWN).LIKE NOT EVEN TASTED. THE PREMIUM ALCOHOL IN ROOM IS A JOKE. Wifi spotty at best. OVERALL FOR THE $$ BETTER PLACES ARE AVAILABL

    Amazing Holiday!!

    Reviewed by Nessy V(London, United Kingdom) on Nov 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We've stayed at now sapphire for the second time this year. We loved it the first time and 4 months later booked our second holiday which was even better this time. The hotel is fully renovated to high standards. All the staff in the hotel are lovely from the entertainment team to preferred club pool team, lobby bar staff and the management. Wanted to say special thank you to Damarys the manager who really went out of her way to help us with some issues we had and made our stay extra special. And also a big thank you to Alan who looked after us at the preferred club pool first time and at the lobby bar on the latest holiday. He is truly the best barman who goes that extra mile to make sure you are looked after. He is so professional. I've also over heard many other guests saying very nice things about Alan. Thank you and we hope we will see you all in the near future. We felt like we have found a new family in Mexico!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    We had a blast!

    Reviewed by SpringSunshine2017(Vancouver, Canada) on Nov 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here last October, when the resort was reopened after having been closed for a while. It is a family resort but not that many kids and never bothered me. Beside the beautiful facility and wonderful service, the best part of the trip was the entertainment programs. Every morning, we started our day on the tennis court. Victor, a tennis pro, helped us to get some drills and games. He was very professional and friendly and we all had lots of fun. Then, heading to the pool, there are always some activities including zumba, aquarobics, water polo, water volleyball, table tennis, etc. My favourite was the crazy game, where guests are participating and laughing together. In the evening, a couple of shows are offered (usually one for kids and one for family), which are surprisingly wonderful. (I used to skip to go see those shows in the past.) I will give 10 out of 10 to the entertainment team in this resort. One thing (perhaps because it was the end of rainy season) is that you need to be ready for mosquito bites. Be prepared and careful especially at night.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5