Occidental at Xcaret Destination

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 18665 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great first visit

    Reviewed by Chris H() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came here 1 week on the 11th. Best service ever at a mexican hotel. We belonged to the First club while here. This is high class service. They have a special club house for these guests. The bartender Jose Ramon Pacheco was friendly and excellent. The clerk Eva Torres helped me find medical help when I was sick and very friendly to my wife and i. We will definitely come back here next year. We have come to mexico 6 times before, but now will return here.

    Occidental Xcaret Resort

    Reviewed by sim698613() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My wife and I spent two weeks at the occidental destination resort and we enjoyed everything. Amazing service at all restaurants and bars. Peaceful setting set amongst lush tropical vegetation. Beautiful little beach although crowded. Highly recommended.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    Great place excellent food

    Reviewed by jennystrip(Florida) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our room was not the best the shower was broken the water was splashing in all directions and they never fix it after reporting 2 times they did nothing but we did not want to move and pack again. There are several pools the water is Temperate. The wine is spanish I guess it was ok not the best. The best part was the food from El club la playa on the beach we have the best octopus prepare by chef Pablo and chef Aurelio make the best papaya jelly. Delicious breakfast and. Lunch

    Not worth your money

    Reviewed by maxos86() on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    What did I wish I would know before going to this Hotel? 1. The beach is beautiful but it is in the middle of rocks. Therefore, It is not possible to do a beach walking workout 2. We were not happy neither with the quality of food nor the service in most of the restaurants (except form el Pescador). If you call yourself a foodie, this is not the place to go.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-2

    Highly recommended

    Reviewed by 891brandyj() on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our 7 day stay at this resort with 8 children ages ranging from 10-13yrs old with 2 twin babies exceeded my expectations daily Mark Shamshoian, Katie, Jack and Jeff were our Concierge in 19 they were so great with all the children At the buffet we always looked forward to our visits with Mario and especially Romeo (my twin baby girl liked him the most) the food was never disappointing as all 12 of us had something to choose from we highly recommend this resort to all ages and groups -Brandy Mark you helped us through the trip you were so kind to us all and you were so happy to us all the time and it was so nice having someone like you there. All of us loved the mayan calendar you gave us. I hope we all see you again sincerely Preston age 10