Hilton Playa del Carmen, an All-inclusive Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Riviera Maya
    5. Hilton Playa del Carmen, an All-inclusive Resort
    6. Hilton Playa del Carmen, an All-inclusive Resort review

    What to expect (based on 19985 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Royal where did you go? No red carpet treatment here.

    Reviewed by Twennerrn2(Charles Town, West Virginia) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We previously stayed here when it was the Royal and it was an amazing experience. THis is our first time back as the HIlton. We came for our anniversary and it was anything other than a romantic experience. We requested a king- instead we we placed in 2 singles. The desk person when it was brought up basically inferred too bad too sad. We had a pool pooper when closed the pool for part of a day- which is in no way the Hotels fault and they reactivated quickly. I just have to say I wasn't wowed by anything this time and for the price I will go back to the Hyatt Zilara or comparable.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-3

    Great resort and great entertainment. high recommend !!!!

    Reviewed by mvieira0622() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hilton playa del carmen is a great resort, good food, great service, great room service, great housekeep, great staff. the entertainment was perfect, excelent the crew of the entertainment was the best andres, fernando, manuel, carlos was great also the waiters was great eric and alfred who serviced us was fantastic. Thank you

    Love this resort!!

    Reviewed by Dawn G() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We just got back last week. I had an amazing time. Yes lots of construction was going on but who cares. I was here last year and this is a great resort!! I want to recognize: Ivan, Luis, Hector, Victor,all the entertainment staff and servers. Love this place!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    DO NOT GO

    Reviewed by Mikaela L() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We came to the hotel on our honeymoon to be surprised with most of the hotel under construction. I don’t understand why they just didn’t close the whole resort. We were entitled to a room upgrade from our travel agent which they said they couldn’t give us because 400/500 rooms were closed for renovation. Our room was at the back, next to the street which played loud music until 4.30am. I didn’t sleep at all. Our fan light kept coming on every few ours, the spa bath took 1.5 hours to fill, it was just a horrible experience and really upsetting that it was our honeymoon. Don’t go.

    It was our honeymoon and this place was so bad.

    Reviewed by LukeVujica7() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My wife and I am currently on our last night here. It’s the last night of our honeymoon which we have been to LA, New York and las Vegas. We got here and the place is currently having a major renovation done with 400 out of 500 rooms be done. We were told that we were going to get an upgrade but they said no. The room lights turned on during the night and woke us up. The spa bath takes 1.5 hours to fill and not even hot water. Worst of all the room we were put in is right next to the streets and has bars open till 3-4am in the morning and it’s very hard to sleep at. Many guests complain but nothing could be done. We asked to upgrade or be moved and they still said no. DO NOT STAY HERE. STAY ANYWHERE ELSE.