Valentin Imperial, Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 15462 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Absolute Perfection!

    Reviewed by minalang() on Mar 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    VIM exceeded our expectations from start to finish! The check-in and check-out processes were seamless, and well organized. Each and every staff member we had contact with were extraordinary. Martin at our swim out pool area was always on top of every request, timely, accurate, friendly, and fun! Our concierge for our building was so friendly! She helped us organize our COVID tests, shuttling our luggage for check-out, and answered many random questions we had throughout our stay. The swim up room was amazing- we loved our room and that we were so close to this quiet swimming area/hangout. It was always a very relaxing atmosphere with a few iguanas nearby at all times. Our room was serviced twice/day to have the garbage removed, bed made, etc. The mini bar was stocked daily around noon. Our room was very cool and had a ceiling fan over the bed which we loved! The resort was beautiful in every direction, clearly it is very well cared for by the landscape crew. Every restaurant we ate at was fantastic- each and every dish was above what we expected. We cannot say enough about the sushi bar- our favorite! The churro cart was such a nice touch for a quick snack or dessert. We only ate at the buffet for breakfasts- the options at the buffet were very good and plentiful! We were happy we brought our own floaties, Yeti cups, sunscreen, water shoes, and a bag to carry belongings to and from the beach. The beach is so well maintained, and there are plenty of spots for everyone to sit in shade or sun. There is a small rocky area when entering the ocean which is why we brought water shoes- really not the end of the world without them though. The covid test only took us about 15 minutes from start to finish. We had a printed result by the time we left the testing area. We presented our printed result at the airport, and had no issues. We would love to come back to VIM for more fun in the sun!!

    Valentin Dream

    Reviewed by marysmasal() on Mar 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Valentin is an exceptional resort. The food was above good, it was phenomenal. There is options of top end spirits and the service is so attentive and efficient. Fernando our dive instructor was the best, felt very safe with him. GREAT time, we will return.

    Awesome trip 2019

    Reviewed by foochin7(New York City, New York) on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The place was beautiful the service was impeccable. All inclusive friendly staff. Many food options to choose from. Great Itinerary for things to do. If your going just to relax then you found your haven. Will go back again

    MOST AMAZING HONEYMOON!

    Reviewed by KIDD021221() on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place was amazing. It is very tropical. The employees and staff are so friendly. The food was excellent. The beach was beautiful. My husband and I not only celebrated our honeymoon but also his birthday there. He was amazed with everything and already wants to go back. We had wedding/honeymoon pictures taken by Dream Art Photography while we were there. OMG!!! I've never in my life had such amazing beautiful captivating pictures as we had taken. I would highly recommend having them take pictures regardless if it is just a simple vacation.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Already planning to return

    Reviewed by rachelo293() on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We celebrated our 24th anniversary here and it was the best place we’ve ever visited in 24 years! The staff is amazing and so kind - and to have to walk around in masks and shields in that humidity and stay cheerful is amazing. Capacity was at 38% when we were there and at one point we had a pool all to ourselves. The drinks and food were amazing! The entertainment at the pool was great between an electric violin player, a flamenco dancer, guessing games, Zumba and spin classes in the pool. The beach was pure relaxation. The concierges bend over backward to get whatever you need. Kate in Building 4 was impressive! She just picks up the phone and gets whatever you want! Make sure to tip the staff - they deserve it. We were unused to getting pampered like this so now we are ruined. Every other place will be compared to the Valentin!