Comfort Inn & Suites Zoo Area

Marine Corps Families, We booked 3 rooms here while attending graduation at MCRD. We chose this hotel over staying on base because of the convenience of the breakfast provided and the shuttle service. That was a mistake. The pros: The room was clean and the beds were comfortable. There is a good restaurant next door. The shuttle driver was outstandingly accommodating considering the chaotic process used by the receptionist. The cons: The ice machine is in the middle of the hallway rather than tucked away in a corner. It was used so often it woke us up all night. The breakfast was awful but to be fair I am very choosy with my food. The biggest con was the shuttle. Although there was shuttle service to and from the airport and MCRD (if you’ve booked through SATO) but you have to sign up for it and even if you do it isn’t reliable. To be specific, you sign up for the shuttle at check in, there are limited spots and times. So, you have to know exactly what time you want to arrive and leave the base both days. You then wait for the shuttle which, for us, was late, a no show or full. Luckily the driver who picked us up from the airport always went out of his way to help us out. If it wasn’t for him and if we had relied on the receptionist we would have been late for family day and graduation and we would have been stranded at MCRD. Chaotic and stressful to say the least.

On our first night there we had someone try to get into our room. Turns out the desk did not show us in our room so they gave it to someone else. Plus the windows/room was not sealed very good so we could hear the freeway all night.

Price is affordable! The rooms are smoke free, clean, and spacious. Close to SDSU which is a plus. I have stayed in several well know places within the vicinity. This is by far the best place. Staff is AAA. Rooms are very comfortable. And Breakfast is unbeatable. You won't complaint. Accomadations for children. Bunk beds.. my last three booking have been here. and will be going back.

This hotel was in a great location. Close to everything. The bed slept good. The pillows were very soft. The front desk staff was able to accommodate us with an early checkin after a long flight. I'm very grateful. I would surely stay here again.

First of all I am usually satisfied very easily with hotels bit this hotel really let our family down being a choice member I'm extremely disappointed with this hotel and would never stop here again I'm afraid First of all we had a party of 6 all with 2 pieces of luggage so after checking in which by the way was so slow we asked the lady where the luggage carts were and got told that other guests had been using them in the morning so they are in the hotel somewhere Oh right ok so we will struggle with all our luggage while you attend to your false nails They offer free coffee in the lobby but don't get too excited as in our entire 3 day stay we managed too get one hot drink either all the coffee was cold or no cups or no milk or no lids really poor and every time there was noon about too ask Also do not accept a room on the third floor because you may like us get a room underneath the breakfast area where you are woke every morning at 7 am by the other guests dragging chairs and tables and the general noise of guests having breakfast I find it a very strange location for a breakfast area on the fourth floor anyway too be honest and to cap it all off the room is nowhere near big enough anyway too the point that we only had breakfast once in our entire stay as we didn't fancy eating our breakfast stood up And my last complaint which is daylight robbery is the $13 dollar parking charge per day we have stopped in many hotels that charge for parking like New York and Washington DC but this hotel is not in a major city its nowhere near san diego Yes we knew about the charge before booking but really didn't know it was not in a premium location The rooms were clean but unfortunately all of the above deflected from any positives I'm afraid Upon checking out I asked if our stay was ok on which mentioned most of the above and just got a shrug of the shoulders so no real interest of my complaints don't know if the hotel reads these reviews or the choice hotel umbrella but I'm so disappointed with this hotel and left a sour taste in all of our parties mouth Very poor show too be honest