TripAdvisor Traveler Rating

This is our first time in this hotel. Wonderful service from the staff right moment we check in. They were professionals, pleasant and helpful. In addition, the hotel itself the lobby is amazing. The room was clean and spacious. We will definitely be back again!

A few disappointing things to note. My room was prepaid on Expedia by my company and the hotel took a personal credit card on check-in for any “incidentals” (so far very standard). On checkout, they tell me they have charged my personal card (the one I left for incidentals) for a “mandatory” add-on destination marketing fee (granted “only” 1.5%) that isn’t included in the taxes and fees paid on Expedia. What a scam. There is no mention of additional fees on Expedia that I could see. Tourism and destination fees are very standard — but I’ve never seen them added as a surprise bill as an incidental charge at checkout on a fully prepaid room. Not a big deal dollar-wise, but just seems like a cash grab. These fees should all be included in the advertised rate (inclusive of all taxes). Staff was completely dismissive that it wasn’t a big deal. It is to me. They are also renovating the parking garage and the noise during the day is fairly intolerable (at least it was on the third floor - maybe this is better on higher floors). I went to the airport 5 hours early because there is no way to work while they are constantly hammer drilling. If you need to work in the room during your stay (daytime hours) then this is not the hotel for you until their repairs are done. Other than that, location is great, rooms are nice and clean, balcony would be amazing in the right weather, and there is a nice Nespresso machine in the room.

Walking distance to most attractions within the city . At one end of Robson street . Small rooms. Nice clean bathrooms. Almost no lobby. The picture posted on website was very misleading. We were there at the New Year’s Eve and a rude hotel security asked us to stop having drinks that were bought from next door in the hotel. His behavior was not acceptable. Overall ok hotel for the price.

Here for a Canucks game tomorrow, a big one, came from Kelowna, and this hotel is top notch! Nice hot tub and sauna area and clean and friendly here! Tried the restaurant last time here and really enjoyed that too! Bit pricey but wow so close to Rogers Arena! Love it here. (Dec 13/23)

very nice Hotel and nice Staff, the room was great with no issues. The price was good compared to other Hotels of that statue and location. centrally located so walking to other sites and restaurants was easy to do.