Be Live Experience Turquesa

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 2436 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    will never recommend or travel to this resort again

    Reviewed by Rob F(Bolton, Canada) on Oct 03, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The food was terrible, the beach could be better maintained. I would not rate this hotel more than a 1 1/2 star. the staff were doing their best with what they had to work with which wasn't much. the pillows were smelly and mosquitos were a problem. I've been here twice and it keeps getting worse.

    Individual ratings:

    Service

    Service-3

    Value

    Value-1

    Awesome

    Reviewed by Elias T() on Sep 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My girlfriend and I went to Turquesa in December 2018 for the second time and will keep coming back (First Time was in May 2017). Should have wrote this review earlier but hey, latter is better then never! Before I give my review, here are a few things that will help you enjoy your stay: - A great attitude a smile and a small tip could go a long way. - I usually tip 1$ per service (Restaurant, Bar, etc). And no worries Staff understands when you have nothing. - Its Cuba not New York! The pace of the service might be a bit slower, the waiter or barman my take a little longer to come check on you. But relax and take it easy, patience will earn you good rapport with the staff. (You're in vacation after all!) - Don't take yourself too seriously and be open if people approach you. Every time I went to Turquesa, I had the chance to meet and hang out with people from different countries, cultures and generations. Now of course people are there to relax so don't be too much. Review: Staff: For me the Staff are the best part of the resort. The Staff at Turquesa are super friendly in general and very attaching. Of course they all have their up and downs like we all do, but every time I went I was always greeted warmly whether it is at the restaurants, the animation teams, the people at the reception and I pass. Food: Much better then other resorts in Cuba. Entertainment: Shows at night are really Wow! Of course its not Cirque du Soleil! But performers go above and beyond to impress you. Some of theme are truly world class artistes. Amenities: Sure enough, its not a 5 star hotel. But I always had a clean room. Restaurant was clean and the overall resort was well maintained. In my opinion their above the Cuban Standard. Beach: Perfect beach! Hard to ask for any better. Location: 10 min from Varadero City. Thats it for my review hope you enjoyed, Cheers everyone! Special Shout-Outs: 1) Support Staff: Working behind the scenes 2) Karel Franco (Animation Team). 3) Johny from the beach (Lifeguard). 4) Maria & Miguel from the breakfast and dinner bar at the Restaurant (Very attaching people)! 5) There's also a couple working at the main restaurant Delianis (I believe) and her partner, very very nice people. 6) I haven't seen Jordan from the animation team this time but man I really wish this guy comes back he was one of the best entertainers and a long term asset for the resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Terrible service

    Reviewed by Afrodyta G() on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    People on reception are rude!!! They lied to me that my reservation is cancel, I had to pay again for the first night. I must call to booking and then they need to call to hotel. It took forever.... (about 4 h on reception) my phone bill is extra $67! Terrible foods!!! Badly stocked bar (beach bar without beer). Cleaning service is good but you can’t take extra towels. The worst experience ever!!!

    Amazing !

    Reviewed by Sandymm2142() on Sep 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my third time visiting this hotel and it gets better every year. They’ve renovated most of the rooms , pool is always spotless , beach is FLAWLESS and the people are amazing. The individuals working there are the kindest people , they’re constantly looking out to make sure you’re okay , having a good time etc. Frank , Yanet, Claudia , Andy , Alejandro , and one other individual were AMAZING! In general everyone was amazing but these guys stuck out the most. They were on the beach or pool side daily , because of them we had A LOT of fun on the beach in the mornings and fun at the pool in the afternoons. They made it fun not only for the teens and adults but also for the kids as well. They also took part in the evening shows which were also entertaining. As for the food portion you have many options buffet is never limited , you also have a snack bar next to the beach. You have bars by the pool and beach , there are activities to take part in. It will not be a dull moment. The beach alone is worth it ALLL THE TIME. Book this hotel , you won’t regret it ! - Sandy M.

    Great Experience

    Reviewed by taylorsproule() on Aug 29, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My boyfriend and I had a great time at the Turquesa resort this August. The beach was absolutely beautiful and the staff were extremely pleasant and fun. There were a lot of games throughout the day in which you could win prizes and entertainers like Alejandro made sure to get people involved. The food was not the greatest but we had a wonderful waiter named Reiner who checked on us constantly and went out of his way to make sure we were satisfied. There is always at least something among the buffet you can enjoy. Breakfasts were the best, as there were homemade crepes and omelettes every day. Lunch sometimes had a line to get into the buffet as they were understaffed and couldn’t clean tables fast enough. In these times, I suggest you go to the snack bar which is located in the Mexican A La Carte where they make good burgers, hot dogs, and French fries. They also have a small salad bar. If you want to make reservations for the A La Carte restaurants, make sure you line up at 9:00 in order to guarantee your place when the staff member shows up at 9:30 to make your reservation.The bartenders were extremely friendly and efficient - our favourite being Yadel. The shows at night were always on time and very entertaining, however everything is over by 10:30ish. Our room was fairly nice but not overly clean. We received 3 double instead of a king. The bathroom did not provide any privacy and our hot water rarely worked. I recommend you ask for one of the recently renovated rooms if you want it to look like the pictures and have working hot water. However, the room was a small price to pay and we still had an amazing time. I wouldn't recommend this resort to anyone who is expecting something up class. It is more of a 3 star than a 4. Though, it is hard not to have a great time when in Cuba - the people are fabulous. Tip: exchange enough money for 5 pesos a person to pay for the tour bus into town and exchange the rest of your money at the bank to avoid crazy rates.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Rooms

    Rooms-3

    Service

    Service-4