Roc Arenas Doradas

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 4259 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Another fantastic week at the Roc !

    Reviewed by Mary M(Canada) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We travelled week of March 12th to Roc Arenas Doradas! Again we had a wonderful time. We stayed in building 4 and enjoyed the new room renovations. Thank you Yamelide for taking care of our needs . This was our 8th time to the resort and it is truly like our second home. I want to thank all the following staff that made our stay wonderful! Yoly and Santi thanks for arranging our room. Great customer service from both of you! At the front lobby bar Milady,Lisandra and Pepe! Miss not seeing Daniel there but we did see him at the pool bar! Great staff always happy to see us! The grounds are well kept and of course the beach is indescribable ,always chairs available! Beautiful ocean so sad to leave! Always plenty to eat and BBQ at the beach was great! E L Cartes were great especially the Natura one. Rosana and Leo best customer service and thank you for being so wonderful at your job! Always a warm welcome smile from both of you! We miss you! Roberto Garcia in the buffet restaurant thanks for your service and friendly smile! Greeting us each morning! Front desk Osleidys thanks for your great service as well! See you all next year for 3 weeks! Stay safe Cuba!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-5

    Shabby rooms

    Reviewed by overandout315(Conception Bay South, Canada) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My wife and I went to Roc Arenas Doradas, Cuba, in January 2020. Vacation was booked through Westjet Vacations. Our room was terrible....mold on the ceiling, broken lamp with exposed, live wires, a toilet that was missing the flush button, ground level patio door that was held closed by a night chain, staining on walls, broken mini fridge and old shabby furniture. Went back immediately to request another room but were told that it would cost an extra 40 Pesos per night. I brought the matter up with the Westjet Rep and showed her the state of the room. Said she would take it up with her management but we never saw her again. Given the circumstances we had no choice but pay the extra ( $497.02 CDN) with hopes of taking it up with Westjet. Complaint to Westjet was useless. They said they investigated our complaint ( although they twice declined to view photos that we had) and deemed the room acceptible. It was their opinion that I had opted for an "upgrade" Apparently a renovated version of our room ( clean, safe and healthy) is considered an upgrade. Final response from Westjet Vacations was to offer 200 Westjet dollars, which I declined as it would require giving them a few thousand "real" dollars in order to avail of it. In their final communication they told us to not contact them anymore and if we did it would be ignored. Two stars to the hotel.. I would give negative stars to Westjet Vacations if I could.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Value

    Value-2

    Nice resort

    Reviewed by Natalie M(Dryden, Ontario, Canada) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This review is somewhat difficult to write as it was quite a stressful week with what is happening in the world. However, check in easy. First morning booked our a la carte and excursions; easy peasy. I had a small mishap, tripped and hurt my left rib cage but still enjoyed our trip. Resort is a perfect size, rooms and resort were clean, beach and pool area perfect. We enjoyed lunch at the pool snack place. The staff was great and helpful. the one minus?... the cocktails...margaritas, pina coladas.....are not the best; this was my biggest disappointment. Did not get to try steak restaurant as they had to cancel and rebooked us to Italian; we did not go; our exprerience there was ok but not the best; waitress not that great rolled her eyes at me because I didn't like something, service customer seems to believe this is the most popular a la carte. to us it is not the Natura restaurant was the best - best staff, best food and best red wine. Overall, I would go back for everything but drinks! Tip: avoid this place if mosquitoes and sand fleas love you like they love me - a reason why I've stayed away from Varadero for a couple of years.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    ROC ARENA CUBA

    Reviewed by Advisor1303() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    After reading some of the other Staff? Better attitude and service much needed in many areas. No eye contact or even a smile from most. Request after request led to 1 shrug after another. Most energetic welcome we got was from the 3 inch long cockroaches running to greet us as we entered our rooms. If your idea of fun is to have to run to front desk to change your key daily...having cold showers...stained pillows and bedding...glasses and cups merely rinsed then reused...finding the simple things like soap and tp in the restrooms. I especially loved the beautiful waterless lobby fountain! And the lazy river that's too lazy to have water! Food? Italian meal was very good. U will simply be bored with the same ol buffet. Pretty canadian fare. Hotdogs on hamburger buns - IF they have any weenies left! The go to is the '24hr spot' for a grill cheese with ham - on a hamburger bun of course. They never ran outta those!! Lastly it seems they have a daily limit of everything. Vodka done at 3pm. White wine is a rarity outside the buffet. My last day I was chased away from the crackers at the pool bar! R u kidding me!? The guys only job that day was to guard those crackers!! There will never be another trip there! Good luck (u will need it) and stay safe!!! Disappointed traveller

    My Cuban Family

    Reviewed by Patricia C(Brampton, Canada) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Start off my week at ROC ARENAS DORADAS with friendly staff and warm welcome ... clean rooms which we are in block 300 and the animation team which I consider my family Noremis and Anolbis, Lazaro, Yas, Yuya y Teddy the DJ ... they have all been an amazing group and always get you involved in activities ... the food is good especially the morning breakfast... I’ve always enjoyed my time at this resort. Thank you all for a warm welcome and I would certainly recommend This resort ... I will return 100%

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5