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Apply for a WestJet Cargo account

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Enjoy the benefits of a WestJet Cargo account. Book shipments online, chat with your dedicated sales representative, track packages in real time and more. Discover all the benefits when you become an account holder.

Terms and conditions

  • Credit card or credit term accounts to meet all WestJet Cargo account criteria as noted below
  • Must be a registered business
  • An annual review of all WestJet Cargo accounts is completed for the previous calendar year's activity to determine your account complies with WestJet Cargo’s terms and conditions
  • Should the revenue not meet our minimum requirements or no activity on your account for a period of twelve (12) consecutive months, the account may be cancelled without notice
  • All applications for new accounts to be submitted via our website and will be processed by WestJet Cargo
  • WestJet Cargo reserves the right to change the above terms and conditions without notice
  • USA Accounts: In order to follow TSA Regulations, all credit applications from the United States must be able to provide their TSA registration number or complete a KSMS application form to apply to the TSA to register their company. Accounts will be opened only to those shippers/companies who are registered with the TSA.
  • Termination or refusal: WestJet Cargo and its affiliates have the right to refuse or terminate forthwith any credit account or this agreement, at any time, for any or no reason, without notice

Types of accounts

Credit card accounts

Eligibility:

  • Must be a registered business
  • To customers residing in Canada and the USA
  • For accounts that reach a minimum total revenue of CAD$3,000 per year in annual sales or a minimum of 50 airwaybills per year with WestJet Cargo (freight and surcharges included)
  • Weekly credit card limit available up to and including CAD$5,000

Payment Terms:

  • Invoices are sent and settled weekly. Delinquent accounts will be put on hold and may incur an administration fee and interest.
  • Interest Payable: An interest rate of 18% per annum (1.5% monthly) will be assessed on all overdue accounts

Apply for a credit card account

Credit accounts

Eligibility:

  • Must be a registered business
  • To customers residing in Canada and the USA
  • For accounts that reach a total revenue of CAD$20,000 or more in annual sales for WestJet Cargo in the same year (freight and surcharges included)
  • The credit amount will be determined upon review of the credit application
  • CASS/IATA members are exempt from this review

Payment Terms:

  • Invoices are sent weekly and payment is due in full within 30 days from invoice date. Delinquent accounts will be put on hold and may incur an administration fee and interest.
  • Interest Payable: An interest rate of 18% per annum (1.5% monthly) will be assessed on all overdue accounts

Apply for a credit account

General Accounting Information

Discrepancies: Any discrepancy in billing must be reported within 30 days of receipt of invoice by contacting WestJet Cargo’s Accounting Office at:

WestJet Cargo, 22 Aerial Place NE, Calgary, AB T2E 3J1
Phone: 1-888-444-6685
E-mail: receivablesWS@westjetcargo.com

Address changes: All address changes must be reported directly to WestJet Cargo’s Accounting Office at:

WestJet Cargo, 22 Aerial Place NE, Calgary, AB T2E 3J1
Phone: 1-888-444-6685
E-mail: receivablesWS@westjetcargo.com

Claims: For more information, visit our claims page.