There may be instances where we may have to deny you boarding due to reasons within our control. This is a “controllable denied boarding”.
There may also be instances where we may have to deny you boarding due to reasons within our control but required for safety purposes (where it is required by law in order to reduce risk to passenger safety and includes required safety decisions made within the authority of the pilot of the aircraft or a decision made through a safety management system to ensure aviation safety or the safety of the public, but does not include scheduled aircraft maintenance). This is a “controllable denied boarding but required for safety purposes”.
Denying a passenger boarding because there are not enough seats is not the same as refusing to transport them, for example:
- for health, safety, or security reasons
- for failing to follow carrier rules or instructions
- because a passenger does not have appropriate travel documents
- the passenger has failed to respect check-in and departure gate cut-off time limits
For more information please see Rule 95 within WestJet’s domestic tariff.