Change/Cancel Policies

Flexibility matters. For your peace of mind we have a variety of fare options, some with flexibility included, so you can select the fare that is best suited for you. Information on our change and cancel fees are also available to assist you in selecting which fare meets your needs.

Protect your travel plans when you book vacation packages or land-only bookings to destinations in Mexico, the Caribbean, Canada, and the United States.

Read the WestJet Vacations Travel Protection Plan terms and conditions

Read the full terms and conditions

To change or cancel your vacation, please contact your travel agent or if you booked directly with WestJet, please contact WestJet Vacations.

Offer is subject to change without notice
The Travel Protection Plan fee is non-refundable
The Travel Protection Plan fee is not required for infants under 2
Only applicable to new bookings made after August 4, 2020, for travel after August 5, 2020 to destinations in Mexico and the Caribbean. Applicable to new vacation packages and land-only bookings made after September 12, 2021, for travel after September 13, 2021, to destinations in Canada and the United States.
Plan is not applicable to group bookings, Sandals, Beaches and Grand Pineapple Beach Resorts
The Plan is not applicable to UK and European destinations
In the event of a cancellation, WestJet dollars issued can only be applied towards a new vacation package after a 15-day waiting period

Flexible Change/Cancel policies for travel affected by a travel advisory

Sometimes a travel advisory in a destination will interrupt your travel plans. Guest-impacting events like extreme weather, airport closures, and disease outbreaks unrelated to COVID-19 can happen. While the travel advisory is in effect, we apply our flexible change/cancel guidelines until it is lifted, and normal operations resume.

If there’s a current travel advisory for your destination on your trip dates, you have options. WestJet will waive the applicable change or cancellation fee, and you have the option to:

Change your travel dates to and/or from the same destination. If there’s a difference in fares, you won’t be charged. Blackout dates may apply.
Change your destination with or without changing your travel dates. If you’re going to a close airport like Vancouver (YVR) instead of Abbotsford (YXX), you won’t be charged for any fare difference.

If you choose to go to an airport that isn’t geographically close, you’ll pay the fare difference.
If the new fare is less, the refund guidelines for fare types apply.
Cancel your trip. You’ll get a refund according to the guidelines for the original fare bundle.