Dreams Punta Cana Resort & Spa

We love this resort, have been there twice already and are planning a third visit. The grounds are beautiful, tropical, and lush with tame peacocks and a family of flamingos roaming around which we just love! There are enough restaurants that you could eat at a different one every night for a week, and the food is good - not necessarily 5 star chefs here, but really tasty and satisfying. We have never gotten sick there from the food, just got the runs from the water even though they give you bottled water and you brush your teeth with it, but it hasn't ruined anything. That's not the fault of the resort but the whole island. The biggest selling feature by far for us is the amazing pool. It's huge and winds throughout the resort, and it never feels crowded. Even on a full sunny day there are still quiet spots to be had. The shows are ok and I can't judge the beach as we were always by the pool. Can't judge the kids or teen clubs though the teen club looks pretty mediocre from what we saw. They have burgers, hot dogs and ice cream by the pool every day, as well as a fresh fruit stand. The rooms are clean and bright. The place is not highly sophisticated and not really 5 star quality but that's part of the island charm of it and they certainly try their best. It's fine and beautiful and you will love it! Because of the pool and the grounds we love it and would keep going back.

Our families first time to DR. Have been to the Caribbean before-last year. Pros- Property grounds maintained well, some of the staff really customer focused-Luis and Ramon at the core zone kids/ teen area , Jessica Coco Cafe , Fior Spa , Emmanuel server World Cafe -great job Food was really good, lots of variety, clean, food displays were good, specialty restaurants were good. Good effort by the entertainment crew for the daily shows/performances-see attached pics Free WiFi in room- not well advertised. Beach was good, some rocky patches-beach shoes would help, water was clear, hardly any sea-weed, cleaned daily Hotel transportation company was good, the rep should have been closer/more visible as guests leave the baggage claim, several other reps approached us before WJ designated rep confirmed our arrival-very unorganized Cons- The hotel does look worn, the rooms clearly need an upgrade. They were clean, but the fixtures were coming apart, our bed post was separated from the bed, the built in safe key pad was cracked, the bathrooms had inadequate lighting, and the bath tub was really high to get in and out. Also there was half a glass in the tub no shower curtain , so most of the time the water was on the bathroom floor. Asked for a change of room- Building 3 given- the fridge was broken-however was repaired quite promptly DO NOT REDEEM RESORT CREDITS-complete waste of time. On check in you are given a card which you take to a set of tables to the left of the check-in desk for redemption. This is the Time-share staffs desk, so once you get there, they start with how beneficial this would be for you, quite persistent. The resort credit doesn't work for everything on property-least of all the spa-WJ should work with the property to have the credit given at the front desk itself. Most of the general staff were not very friendly-staff pass you by in the corridors and hardly say anything-house keepers included